Using an e-Learning PIN

The Learning Library
Access the Learning Library e-learning portal. Please note: although you will need your iMIS number, your Learning Library account does not use the same information as your Member Zone login account.

Detailed instructions (including screenshots)

Signing In
Login using an existing account
  1. Input your user name and password (top right of the screen).
  2. Click the arrow button to login.
  3. You are now on the “Learner Home” screen.
Create an account
  1. Click on “NEW USER REGISTRATION” (top right of the screen).
  2. Complete the information on the registration screen.
    • Although you will not be purchasing the training module(s) with your credit card, your mailing address must be entered to set up your account.
    • The e-mail address that was used to create your account will be your user name and a confirmation and receipt will be sent to this e-mail.
  3. Click on the “Create Account” button at the bottom of the screen.
    • You will see the following message in red at the top of the screen: “You have successfully created a new account”.
  4. Click on the “Learner Home” page link located on the left hand side of the screen.
  5. You can now view the training modules for purchase by clicking on the COURSE CATALOG tab along the top of the screen.
Purchasing your training module(s) using your PIN
  1. Once you have signed in, click on the COURSE CATALOG tab located along the top of the “Learner Home” screen.
  2. Select the module(s) you wish to purchase by selecting one at a time and clicking the “Add to Cart” button.
  3. You can go back at any time to view the available modules by using the “Categories” button on the left hand side of the screen.
  4. Once you have added all of the modules you wish to purchase to your cart enter your PIN in the designated box (middle of screen) and click on the “update cart” button. This will put the sub total of your shopping cart to a $0.00 balance, providing you have purchased the correct number of modules based on the dollar value of the PIN.
  5. Read the “Terms and Conditions” then select the checkbox next to “I agree to the terms and conditions below”.
  6. Click the “Continue Checkout” button.
  7. Review your order to make sure it is accurate. If it is, click the “Place Order” button to purchase the modules in your shopping cart.
  8. A confirmation page will appear with your purchase and a confirmation number. Follow the instructions and click on the link provided to begin taking your module.
  9. To begin a module you must click on the “Launch” to the right of the screen.
  10. Once in a module you will have to open the pop up icons or click on the boxes that appear to move through the module.
e-Learning support

Ontario Council’s e-Learning FAQs 
Learning Library help desk
If you are experiencing technical problems with e-Learning (i.e. issues logging into the Learning Library; losing your bookmarked spot in a module; not receiving your certificate)
Phone: 1-877-762-9322 
Help desk hours:
Monday to Friday – 9:00am to 9:00pm EST
Saturday and Sunday – 9:00am to 5:00pm EST 
e-Learning content support  Email: 
Expired PINs  Email:
Phone: 1-877-323-4545 ext 2488

Happy Learning!

8/21/2019 6:54:40 PM