Contact info@girlguides.ca or 1-877-564-6188 and provide your name, your home address and your child's full name and date of birth to help us retrieve your record for you. 

Try resetting your password. Please note that when you reset your password, it might take a few minutes for the new password to start working.

If you are not sure what your username is (email address for non-members and iMIS ID for adult members and former members), contact info@girlguides.ca or 1-877-564-6188 and provide your name, your home address and your child's full name and date of birth to help us retrieve your record.

*NEW* If you are a current volunteer, please login with the same username (iMIS ID) and password you use on Member Zone. If you are a past volunteer, your username may be your iMIS ID or your email address. Note – you will be asked to validate your account the first time you log in. If you are still unable to login, please contact us.

Login to your existing parent account then click "Account details" to change your information, including your account email address and password. If you are not able to log into your account, contact info@girlguides.ca or 1-877-564-6188. Please provide your name, home address on file, and the email on your account to help us retrieve your record.

Check your spam/junk folder for the email. If the emails are not there, add noreply-registration@email.girlguides.ca to your safe senders list or address book.

Account activation: You can re-send the account activation email to yourself by logging into your parent account and clicking "Resend email".

Password reset: You can re-send the password reset email to yourself here. If you still don’t receive it, you may have used a different email address to create your account. Try using the password reset tool with a different email address, or contact info@girlguides.ca or 1-877-564-6188 with your name, your home address on file, and your child's full name and date of birth to help us retrieve your record for you.

You may have created two parent accounts. Try logging in with a different email address to access your second account to register your child. You can also check with your child’s other caregivers to see if they created an account. If you need further assistance, contact info@girlguides.ca or 1-877-564-6188 and provide your child’s full name and birth date.

Make sure all the required fields are filled out, your email address is entered correctly, and your password meets the requirements before clicking the button for "Account Confirmation". If you are still getting an error, try using a different browser or device. If you are still unable to create an account, please email info@girlguides.ca or call 1-877-564-6188 and describe the error you are experiencing.

The security of your personal information is very important to us and your account password is key to this. We recommend changing your password every 6 months, in addition to any time you believe your password may have been exposed. When you change your password, you cannot use your previous four passwords. Your password must also be unique to the registration website – do not re-use a password that you have used for another site. Change your password using the Forgot Password function or log into your account and click Account Details.

If you still have questions, please reach out to the Customer Care Centre (info@girlguides.ca). The CCC team is available Monday through Friday from 8 a.m. to 8 p.m. ET (not including public holidays).

Girls are welcome to join Girl Guides at any time of year, although most programs run during the school year. To register, you can create an account on the registration website. Registration for the next Guiding year (starting in the fall) opens in phases in the spring. Please refer to the registration schedule for more info.

Our age categories are based on the age a girl will be as of December 31 of the current Guiding year. For example, if a girl is eight years old but will turn nine on November 3, 2024, she is eligible to join Guides (for girls 9-11 years old) for the September 1, 2024 to August 31, 2025 Guiding year. Additionally, girls who turn five after December 31 can join Sparks as soon as they turn five.

In Québec: Our age categories are based on the age a girl will be as of September 30 of the current Guiding year (September 1 to August 31 of the following year). If you are not able to register in the correct age group in Québec, please contact info@girlguides.ca or 1-877-564-6188. 
 
Refer to this chart to determine the appropriate branch for your child: 

For more information email info@girlguides.ca. 
Learn more about the branches here.

Contact info@girlguides.ca or 1-877-564-6188 to have the record corrected.

Yes, your child can join Sparks as soon as she turns five.

Use the Find a Group tool. You can either scroll through the list of units to the left of the map or click a blue Trefoil/Girl Guide icon to learn more about a location. Once you have located the group [unit] you are interested in, click "Register now".

No, when you select a group [unit] on the registration website, a timer appears to tell you how many minutes the space is on hold for your child. If you don't complete the payment within the specified time, you will lose the space and have to start again. Spaces are unable to be held.

Yes. To change the group [unit] after registering, go to your home page and click "Select new group [unit]" under your child's name. Follow the prompts to select a new group [unit]. You will not have to pay again. You can switch units any time until registration for the Guiding year closes.

Start your Guiding adventure! Find out about the next steps after you have registered your child as a member of Girl Guides.

To check your unit’s meeting details (e.g. start date), log in to your parent account here.

Our volunteers and staff work hard to finalize details for each unit. A leader should be in touch before your first meeting. As we lead up to the start of the Guiding year in September, meeting details are tentative, and some start dates may be TBD. If your start date is not posted by mid-September, please contact us at ﷟info@girlguides.ca or 1-877-564-6188 for more information. 
 
If you registered a girl after her group’s start date, she can start attending right away. 

A leader should be in touch to give you more information before your first meeting. If you registered a girl after her group’s start date, she can start attending right away.

To buy a uniform, visit our online store. The online store is separate from our registration website and you will need to create a different login. For technical support, please contact the store's customer service.

In rare circumstances, girls may need to be registered using a PDF/paper form (for example, if the membership fee will be paid for by a third party like Jumpstart). Please contact info@girlguides.ca or 1-877-564-6188 for assistance.

Yes, to join a waitlist login to your parent account and select "Join waitlist" below your child's name on your dashboard or from the group [unit] on the map. In addition to being on one waitlist, you can also register in a group [unit] that has space.

Login to your Parent Account and click "Proceed with registration" then agree to the Terms and Conditions and process the payment. You must complete the registration within three business days of receiving the group [unit] space availability notification, otherwise your child will lose the space.

The registration website accepts payment using credit card (Visa or MasterCard) or PayPal. All payments are processed by PayPal. When entering Visa or MasterCard information, double check the following required details:

• The credit card is valid and activated
• The credit card number is entered without spaces and the expiration date and the security code or pin number found on the back of the card have been entered correctly
• The name/billing information matches that of the credit card

If you are still experiencing trouble, please contact us at info@girlguides.ca or 1-877-564-6188.

Receipts are sent by email to the registration account holder once registration has been completed online. The receipt will be within a registration confirmation email that is sent by noreply-registration@email.girlguides.ca. If you do not see this email in your inbox, please check your Spam/Junk folder. If you did not receive this email, you can contact info@girlguides.ca or 1-877-654-6188 to verify your registration. To request a separate copy of the receipt, please email receipt@girlguides.ca with your child’s full name and birth date.

Yes, the Girl Guides of Canada Membership Fee Subsidy Application can be accessed directly through the payment page on our registration website. Please note that this applies to membership fees only.

More information about financial assistance and subsidies can be found here.

If you are receiving financial assistance from a funding provider to register your child in Guiding, please contact info@girlguides.ca or 1-877-564-6188 for assistance. Please note that we are not able to hold a space in a group for your child until you connect with a Girl Guides representative and your registration is finalized.

Please read the Withdrawal and Refund Guidelines for more information.

To confirm if your payment was successful, log in to your account and check your home page. If you see "Registered" below your child's name, your payment was successful and your child is registered. If not, please try processing the payment again.

Please note that some mobile devices, specifically iPhone 5 or older running iOS 9 and older versions, are not compatible with PayPal which we use to process both credit card and PayPal payments. If you are getting a payment error consistently, we recommend using an updated device or a PC/laptop.

If you still have trouble registering, please contact info@girlguides.ca or 1-877-564-6188 for assistance.