Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Current Opportunities

Provincial Projects Coordinator, Ontario (Contract to December 2022)

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Provincial Projects Coordinator, Ontario.
*Hybrid work arrangement

About this Opportunity

Reporting to the Ontario Provincial Operations Team Lead, the Provincial Projects Coordinator, along with the Provincial Operations team will provide support to Ontario Council. This role will work collaboratively with provincial and national staff, and senior provincial volunteers to ensure the successful planning and execution of provincial projects and initiatives.

The Provincial Projects Coordinator, Ontario will:

  • Support Ontario Council special projects and events
  • Work with event leads (often volunteers) to understand and help fulfill their vision as well as provide critical feedback to ensure consistent quality of projects
  • Manage event registrations (e.g. registration software, waitlist and refunds)
  • Collaborate with communications team to develop necessary messaging for members and event participants lead
  • Provide ongoing support leading up to, during, and after the event
  • Support and coordinate the development of event merchandise, collateral and signage
  • Provide ongoing support to members and registrants
  • Coordinate and support delivery of virtual events
  • Understand how to apply organizational policies regarding inclusivity to provincial projects and event processes, communication, and customer queries
  • Other duties as required

You are the model candidate if you have:

  • Related degree or diploma (Business Administration, Event Management, Volunteer Management) or equivalent work experience
  • 1-2 years experience working in an office environment
  • Demonstrated computer software proficiency with MS Office; Office 365 and intermediate knowledge of Word, Excel, OneNote and Outlook
  • Demonstrated ability to provide excellent customer service
  • High accuracy and attention to detail required for data entry, allowing for low error rate and speed
  • Ability to set priorities, manage time and meet deadlines
  • A positive, enthusiastic attitude and a committed team player who demonstrates a high degree of initiative, judgement, and problem-solving ability
  • You embody the attributes of our core DNA – welcoming, imaginative, courageous, and enthusiastic

Assets Include:

  • Knowledge of/experience with Guiding
  • Experience working with a diverse population of volunteers within the non-profit sector
  • French language skills/fluency (and any other language spoken in Canada)

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist: HR@girlguides.ca.

Starting Salary: *$44,060 annually (will be pro-rated based on term contract)
*Salary based on location, Greater Toronto Area; Full-time, Monday through Friday, 35 hours per week.

This position will remain open until filled. Interviews will be conducted on a rolling basis. Kindly reference the position title in the subject line of your email message. Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities

and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Legal Specialist, Legal Services

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for two (2) Legal Specialists to join our Legal Services Team.
*Hybrid work arrangement

About this Opportunity

Reporting to GGC’s Manager, Legal Services, the Legal Specialist will be responsible for a variety of tasks that pertain to contracts, GGC owned properties and other legal tasks as assigned.

The Legal Specialist will be responsible for:

Contracts Portfolio will include:

  • Working with various internal and external stakeholders to learn the organization’s needs to lead the design and implementation of an end-to-end centralized contract management process (from initial contract creation/review to filing and maintaining the completed contracts) that streamlines disparate ways of work and minimizes risk to the organization.
  • Building processes, workflows, best practices, guidelines, and templates to streamline the handling of contracts.
  • Reviewing, drafting, negotiating, and executing high volume, low-risk contracts and assist with contract templates and acceptable standard clauses.

Property Portfolio will include:

  • Working with specific property committees nationwide who will define property and staffing needs, you will act as a staff lead for property employees across the country for the purposes of approving timesheets, leave and contract management.
  • Liaising with Provincial Property Committees (or designates) to support their operational plans. The extent of support will vary by committee.
  • Overseeing the disposition and acquisition of property process as required.
  • Compiling annual data on property to support ongoing Real Property Management Framework.
  • Ensuring that all financial practices relevant to property operations are implemented in compliance with the nationwide financial management practices.
  • Being conversant on legislation that applies to function oversight.

Other Tasks you may be called upon to assist with may include:

  • Intellectual property matters
  • Privacy issues
  • Litigation matters
  • Estate matters, and more!

You are the ideal candidate if you:

  • Have a related post-secondary degree or diploma in Business Management, Law, related discipline or equivalent experience. Though beneficial, you do not need an extensive background in law, but must be a self-starter and willing to learn.
  • Have 4+ years’ experience in a leadership role, taking initiative to develop process and work with stakeholders.
  • Are a people person who can work collegially with many types of stakeholders (staff, volunteers, landlords, government organizations etc.) and possess the ability to establish and maintain collaborative, credible and trusting relationships and partnership with individuals across the organization.
  • Possess a high level of personal integrity, respect for confidentiality and the ability to exercise sound judgement.
  • Can apply organizational policies regarding inclusivity to content, member communication and customer service.
  • Lean towards “tech savvy” and are proficient with Office 365 and MS software.
  • Have excellent communication skills and are a team player.
  • You have a high attention to detail and ability to multi-task, stay organized and manage time independently.
  • Have excellent critical thinking and problem-solving skills with the ability to effectively utilize provided resources.
  • Have a friendly and professional demeanor and a focus on providing an exceptional customer service experience.

Assets:

  • Experience working for non-profit organizations and volunteers.
  • Knowledge of or GGC experience.

Starting Salary: *$67,789 annually
*Salary based on location, Greater Toronto Area

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to Leeanne Federico – Employee Experience Business Partner at HR@girlguides.ca.

This position will remain open until filled. Interviews will be conducted on a rolling basis. Kindly reference the position title in the subject line of your email message. Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities

and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Community Outreach Event Representatives (2-month Contract) - Various Locations in Vancouver, BC

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for temporary Community Outreach Event Representatives (2-3).
*Work Location: Greater Vancouver, BC (various locations)

About this Opportunity

This is an exciting opportunity to join a leading girl-driven organization in a role that is critical to unleashing the organization’s potential to grow. Reporting to the Team Lead, Member Growth this role supports membership growth in BC by representing GGC at key events in the Vancouver area to recruit new adult and girl members. Community Outreach Event Representatives will play a crucial role in ensuring accountability for event success to meet our strategic growth objectives. 

This is a short-term contract role for the following dates and events.

Event Locations and Dates (Hours to be discussed)

  • Training (location TBD) - Week of August 15 or 22 (2 days, to be determined)
  • Pacific National Exhibition, Hastings Park - Saturday, August 27
  • Car free days, East Vancouver - Saturday, September 10
  • Car free days, North Vancouver - Saturday, September 17
  • Transit adventures, Richmond - Sunday, September 18
  • Transit adventures, Port Moody - Saturday, September 24
  • West Coast Women’s Show at Tradex, Abbotsford - Friday, October 14, Saturday, October 15, and Sunday, October 16

*Additional hours may be required to facilitate event set up, tear down and other activities to prepare for the events.

The Community Outreach Event Representative will:

  • Represent GGC to new audiences at local community events held at various locations and maintain brand integrity.
  • Manage booth activation by providing information and education about GGC’s programming, opportunities for girls, and volunteering information for adults through activities such as: brochure distribution; engaging attendees in discussions around programming and initiatives; provide information on how to register or how to volunteer; and answer queries or direct to other volunteers and/or GGC staff as needed.
  • Collect information of potential leads through designated methods prepared by GGC.
  • Work in collaboration with GGC volunteers supporting the events.
  • Transport equipment to and from the GGC North Vancouver office and event venue.
  • Conduct set-up and tear down at event venue within the venue’s specified guidelines and following the GGC booth design.
  • Gather data from the event and conduct, monitor and evaluate to report on each event with qualitative and quantitative data.
  • Perform other duties as required to support the event.
  • Communicate regularly with the Member Growth Coordinator, BC.
  • Apply organizational policies regarding inclusivity to provincial projects and event processes, communication, and customer queries.

You are the model candidate if you have:

  • Related post-secondary education or relevant work experience in recruitment, promotions, events, marketing, or sales-related activities.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Outstanding organizational and coordination abilities.
  • Ability to work independently, and with a team.
  • Mandatory condition of employment for this role: valid Canadian driver’s license in good standing.

Assets:

  • Experience in Membership-based organizations, Associations or Non–profit organizations
  • Experience working with volunteers
  • Knowledge of Girl Guides of Canada
  • Access to your own vehicle to transport equipment to/from office to event venues

Starting Salary: $21.00 per hour

Does this sound like you? Then apply today!

Send your cover letter and resume (as one file) to HR@girlguides.ca.

This position will remain open until filled. Interviews will be conducted on a rolling basis. Kindly reference the position title in the subject line of your email message. Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities

and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Provincial Communications Coordinator (1Year Contract)

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking a Provincial Communications Coordinator (1Year Contract)
* Remote work arrangement available

About This Opportunity

As part of the national Marketing and Communications team, the Provincial Communications Coordinator will report to the Team Lead, Provincial MarComm Support and will work cross-functionally with internal teams. Working alongside our Provincial Councils, you will support efforts and projects to ensure communications with volunteers, girls and parents at the provincial level are seamless, concise and always meet our stakeholders where they are and ensure they have the necessary information to make the most of opportunities within Guiding. 

Roles and Responsibilities:

  • Support provincial councils to craft and deploy messages to members and parents including copy editing, preparing emails for deployment, updating web pages with new information and creating forms and other collateral as needed
  • Work closely with the Marketing Communications Project Coordinator to prioritize and fulfill provincial communications requests to ensure projects are completed in a timely manner
  • Work closely with other members of the National Marketing & Communications team on all provincial requests as needed
  • Provide communications support to peers and other provincial staff and help troubleshoot issues as they arise. 
  • Build relationships with provincial representatives, Guiders.
  • Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service

You should apply if you have:

  • Postsecondary degree in related field; marketing, communications, PR, or journalism
  • At least 2 years’ experience in a relevant role
  • Excellent communication skills combined with strong listening and interpersonal skills, resourcefulness, critical thinking and attention to detail
  • Practical experience and knowledge of copy writing best practices 
  • Experience in coordinating and assisting with content development for webpages, intranet sites, SharePoint sites and others including Drupal, Wordpress and RiSE
  • Thorough grasp of SharePoint, Teams and key Microsoft 365 apps/products (PowerPoint, Excel, Word, Planner)
  • Ability to foster positive working relationships, to work within a team environment and be receptive to direction
  • The ability to handle multiple tasks, meet deadlines, adapt to change, and excel in a fast-paced environment characterized by changing priorities

Additional assets

  • Knowledge of Adobe Creative Suite – Illustrator, Photoshop, InDesign – on a PC environment
  • Experience with HTML 
  • Knowledge/experience with email marketing software and Canadian Anti-Spam Legislation (CASL)
  • Experience in providing technical support and troubleshooting problems
  • Knowledge of/experience with Girl Guides
  • Experience working with a diverse population of volunteers within the non-profit sector
  • French language skills/fluency (and any other language spoken in Canada)

Starting Salary: *$44,060
*Salary based location, Greater Toronto Area

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to:

Simon Bain, Talent Acquisition Specialist via e-mail hr@girlguides.ca

Girl Guides of Canada-Guides du Canada (GGC) recognizes and values the richness of human diversity in its many forms, and therefore strives to ensure environments where girls and women from all walks of life, identities, and lived experiences feel a sense of belonging and can participate fully. This commitment to inclusion means our culture, programming, and practices encourage self-awareness and awareness of others; room for difference; and environments where girls and women feel safe, respected, supported, and inspired to reach their potential. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodations requests should be made in advance to Human Resources.

Diversity, Equity & Inclusion Specialist

Girl Guides of Canada (GGC) empowers every girl to be everything she wants to be.   

Are you passionate about girls empowering girls to create a better world?  Are you passionate about writing empowering programming that is inclusive and equitable for girls from diverse backgrounds?  Are you a natural connector, able to collaborate authentically with partners serving racialized communities? Would you like the opportunity to create real impact in the way 76,000 girls in Canada experience belonging, equity and inclusivity at GGC? Then this is the opportunity for you!   

Girl Guides of Canada is seeking a Diversity, Equity & Inclusion Specialist.   
 *Remote work arrangement temporarily due to COVID-19 

Girl Guides of Canada (GGC) provides a safe space where every girl is empowered to be everything she wants to be.  We are seeking a dynamic DEI expert to work with partners across the country in support of GGC’s journey to be an inclusive and equitable organization. This role has an emphasis on working in partnership with Indigenous Peoples and communities.  The successful candidate will work with a talented and charismatic Manager, DEI, and will help to inform decisions made by senior staff, volunteers and the Board of Directors.

GGC is continuing a deliberate journey and is committed to doing the hard work that will ensure every girl can say “I belong”.  In the past few years, here are just some of the actions we have taken:

  • Created a National Indigenous Advisory Circle to advise on decision-making
  • Partnered with Indigenous-led organizations to support girls as they take “reconciliACTIONS”
  • Delivered staff training on the truths of Indigenous histories and anti-Indigenous racism today
  • Worked with an Indigenous-led and -owned consultancy to host a blanket circle with senior volunteers and staff, and to hold a session at GGC’s AGM to explore the truth and harms of colonialism
  • Created a new role of DEI Facilitator for volunteers to deliver peer-based coaching to volunteers
  • Completed an inclusion & equity audit of GGC Provincial Program challenges to improve inclusivity
  • Delivered resources to volunteers on implicit bias, cultural appropriation and micro-aggressions.

The Diversity & Inclusion Specialist will team up with GGC’s talented DEI Manager to drive GGC’s diversity, equity and inclusion strategy.   The successful candidate will:

  • Advise adult and girl members on how to provide an equitable and inclusive experience
  • Support and correspond with the National Indigenous Advisory Circle (NIAC), host meetings and facilitate action planning
  • Collaborate with partners to help GGC deliver on its reconciliation action plan with Indigenous communities
  • Develop and implement bias awareness and intercultural responsiveness training to all roles within the organization (Board, staff, volunteers, and girls) with support from the Manager, DEI
  • Build connections and strong team dynamics with peers in People & Culture, Programming and Learning & Engagement teams
  • Implement locally focused strategies within provinces to support diversity and inclusion efforts across the country, in collaboration with local partners
  • Identify barriers to attracting and including under-represented communities and populations
  • Collaborate with teams of volunteers and staff across the country to develop communities of practice for organizational growth
  • Work collaboratively with the Manager to develop a training framework and coordinate training for roles across the organization
  • Liaise with local communities, organizations and decision-making bodies to develop inclusion best practices
  • Lead/participate on relevant committee, project teams and work groups and write funding reports and briefings as necessary

You should apply if: 

  • You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic
  • You have demonstrated passion for and expertise in the principles of diversity, equity and inclusion
  • You have experience in designing and implementing diversity, equity and inclusion programs
  • You have work or lived experience developing relationships with Indigenous communities
  • You possess knowledge of the issues affecting Indigenous Peoples and experience in Indigenous communities
  • You understand the social, cultural, and economic contexts of Indigenous youth through lived experience and/or professional experience
  • You are a relationship builder and have strong connections with Indigenous communities, partners and stakeholders
  • You are excited about the prospect building capacity within an organization’s staff and volunteers
  • You possess great diplomacy and conflict management skills and are not afraid to tackle complex problems and contentious issues
  • You are skilled in coordinating multiple projects
  • You have post-secondary education in a related field combined with 3-5 years’ experience in community work, social services, and/or diversity and inclusion work (or an equivalent combination of education and experience);

Logistics

  • Must be able to work occasional evenings and/or weekends to accommodate volunteer meetings or gatherings.

Assets

  • Additional professional development, volunteer experience, and expertise related to anti-racism work and diversity & inclusion  
  • Experience working with a diverse population of community members and/or volunteers within the non-profit sector   
  • Fluency or familiarity with a second language spoken in Canada such as French, Arabic, Swahili, Spanish, Hindi or any of the 70+ languages spoken by First Nations, Metis or Inuit communities  
  • Knowledge of/experience with Guiding   

Does this sound like you? Then apply today!
Submit a cover letter and resume (as one file) to:
Lovely Batallones – Talent Acquisition Specialist, HR@girlguides.ca

Applications will be accepted until the position is filled.
Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GdC encourages applications from visible minority group members, Indigenous persons, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to contribute to our organization’s initiatives.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Member Growth Analyst

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking a Member Growth Analyst.

About This Opportunity

Reporting to the Member Relations Director, the Member Growth Analyst measures, tracks and analyzes GGC’s membership numbers and identifies trends and opportunities for growth across the country. This is a key role in generating insights, analysis, and monitoring performance of GGC’s strategic priority of membership growth. The successful candidate will have a passion for analyzing data, discovering key insights, and articulating findings to stakeholders.

The Member Growth Analyst will:

  • Measure, track and analyze GGC’s membership numbers, identifying themes and insights that will inform decision making
  • Support member cycle surveys (joiner, satisfaction, exit) by analyzing the data and helping to produce specialized reporting for various stakeholders
  • Analyze internal and external data to forecast and reforecast membership numbers and create modelling for GGC’s membership recovery strategy
  • Create a forecast cycle and use it for agile planning 
  • Support analysis and implementation of segmentation, persona and other market segmentation research to inform targeted member acquisition, retention and planning
  • Generate consumer and market insights from a data platform that GGC uses to identify expansion opportunities across the country. 
  • Gather and analyze internal GGC data to identify areas for improvement for GGC’s retention strategy
  • Gather, interpret and analyze data to prepare reports for internal and external stakeholders
  • Design and maintain ongoing reports and dashboards to monitor membership growth
  • Communicate data findings in visually engaging presentations, telling compelling stories grounded in data insights
  • Build and improve GGC’s data and reporting infrastructure including recommending new processes and tools
  • Actively work with the Member Growth team to evaluate the effectiveness of acquisition marketing programs and monitor conversion rates of growth pilots
  • Provide input on data collection for GGC’s member database and identify demographic data needs
  • Provide decision support and execution assistance for key projects and leadership initiatives
  • Work with the Member Services team to monitor trends in volunteerism for potential opportunities for improvement and membership growth
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

Internal Client Relations (Staff and Volunteers)

  • Provides direct support to provincial staff and members to monitor and track local membership numbers
  • Work with members of the IT team to design and run queries from a member database to gather and analyze internal data
  • Work with evaluation and research staff on GGC’s analytics needs

Desired Qualifications

  • Post-secondary education in marketing, business, data analysis, psychology, sociology, research methods or other relevant discipline or equivalent work experience
  • Minimum 3 years’ experience in working on data analysis and business intelligence
  • Experience in market research and segmentation
  • Exceptional PowerPoint experience and ability to create engaging visual representations of data
  • Excellent verbal communication skills combined with strong listening and interpersonal skills, resourcefulness, critical thinking and attention to detail
  • Excellent organization skills and demonstrated ability to manage multiple tasks or projects
  • Demonstrated experience working under pressure and tight deadlines
  • Able to solve problems and flag issues concisely and constructively
  • Self-driven with ability to work both independently and as part of a team
  • Proficiency with MS Office suite including SharePoint

Assets

  • Experience in survey execution and analysis
  • Demonstrated experience in applying an anti-racist lens to evaluation and research project design
  • Knowledge of/experience with Guiding
  • Experience working with a diverse population of volunteers within the non-profit sector
  • French language skills/fluency (and any other language spoken in Canada)

Does this sound like you? Then apply today! 
Send your cover letter and resume (as one file) to: Simon Bain, Talent Acquisition Specialist HR@girlguides.ca.

Starting Salary: *$55,231 annually
*Salary based on location, Greater Toronto Area

 
Applications will be accepted until the position is filled
Kindly reference the position title in the subject line of your email message. 
Submissions without a cover letter will not be considered.

GGC-GduCis committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities 

and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Member Growth Coordinator – Alberta Council

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking a Member Growth Coordinator
*Remote work arrangement temporarily due to COVID-19.

About This Opportunity
This is an exciting opportunity to join a leading girl-driven organization in a role that is critical to unleashing organization potential to grow. Reporting to the Team Lead, Member Growth this role supports membership growth in Alberta and through the planning and execution of activities to recruit members. Most importantly, it contributes to a team that helps girls and women across the country join an exciting movement that allows a girl to be everything she wants to be. The position will also support volunteers in all acquisition projects, pilot programs and local community outreach plans.

Roles and Responsibilities: 

  • Collaborate with the Member Growth team to operationalize the annual growth plan for the Alberta Council with targets and activities and provide periodic reporting on its progress.
  • With strategic support from the Member Growth Team, coordinate with Senior Volunteers, Operational Team Lead and other field support staff to determine and prioritize areas where there are opportunities for membership growth and undertake growth initiatives in these areas.
  • Collaborate with the Marketing and Communications Department, Member Growth Team, Operation Team Lead and Senior Volunteers, support the development and execution of annual marketing and advertising plans for the Alberta Council (which includes advertisements and other promotional opportunities) and ensure that the local needs are met and are aligned with the annual growth plan.
  • Support the development and foster any vendor relationships and administer contracts for marketing, advertising or PR initiatives as required.
  • Collaborate with Field support staff to manage waitlist and support acquisition-related aspects of membership and unit readiness.
  • Collect and analyze information related to the challenges and opportunities for growing Guiding in Alberta (demographics, socio-economic, other youth programming, volunteerism stats, organizational membership data, etc.).
  • Support the execution of local pilot projects for growth, as identified by the Member Growth Department and provide documentation of these local pilot projects.
  • Support onboarding of volunteers for community outreach and recruitment activities as well as the development of strategic partnerships, as needed.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

You are the ideal candidate if you have: 

  • Related post-secondary education or relevant work experience
  • Experience working in recruitment, promotions, marketing or sales-related activities
  • Demonstrated ability to plan interesting and inviting information events and girl programming.
  • Outstanding organizational and coordination abilities.
  • Ability to work independently, and with a team.
  • Excellent communication (written and verbal), interpersonal and relationship building skills.

Assets

  • Experience in Membership-based organizations, Associations or Non–profit organizations an asset.
  • Experience working with volunteers an asset.
  • Knowledge of Girl Guides of Canada an asset.

Starting Salary: *$44,060 annually 
*Salary based on location, Greater Toronto Area 

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to: Lovely Batallones – Talent Acquisition Specialist via email  HR@girlguides.ca.

This position will remain open until filled. Interviews will be conducted on a rolling basis.  
Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Governance Specialist

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Governance Specialist

ABOUT THIS OPPORTUNITY

The Governance Specialist is a member of the Executive Office team who provides vital support to the Board of Directors. Their mandate is to provide direction, leadership, and support to ensuring the continual and seamless operations for the GGC Board of Directors and Board Committees. 

In the execution of their duties, the Governance Specialist has five key responsibilities: (1) lead the execution of governance operations and meeting administration, (2) lead all governance projects and events, (3) contribute to the creation of the annual departmental budget and event budgets, (4) support governance policy and compliance and (5) manage stakeholder relationships with Board Directors, Chairs, and staff. 

To successfully deliver the Governance Specialist is efficient, exceptionally organized, creativity, customer focused and produces work accurately and with speed. The Governance Specialist has governance subject matter expertise and is experienced in supporting a Board and Board Committees, all while providing recommendations for process and procedures improvements to better serve the Board Directors, as needed.

RESPONSIBILITIES

The Governance Specialist will:

  • Manage the day-to-day operations and activities of the Board of Directors and committees – including coordinating the work of the committees
  • Collaborate with the Volunteer Engagement Coordinator on recruitment, succession planning, and orientation activities 
  • Conduct research, compile data and prepares reports and other written documentation per the Board and committees’ needs
  • Be responsible for the accuracy of governance SharePoint sites, Outlook distribution lists, meeting calendar and calendar invites, and governance tracking documents
  • Establish, revise, and maintain records of governance operational procedures and business processes where relevant 
  • Design and/or implement process improvements - including new methods, processes and tools for efficient, effective and innovative ways of delivering leading practices in NFP governance 
  • Participate in monthly update meetings with the CEO and Manager, Executive Suite & Governance to review upcoming actions items and ensure agendas are framed well in advance
  • Attend Board of Directors and Committee meetings (where appropriate) and act as the recording secretary who drafts accurate minutes
  • Coordinate action items and results/outcomes of the Board’s meetings to ensure board approved policies and activities are carried out in the organization
  • Lead the coordination of forward business cycles and schedules for the operations of the Board and Committees 
  • Compile briefing materials, and the distribution of meeting materials in a timely manner. 
  • Lead the planning and execution of all governance related projects and events including annual events such as the Annual General Meeting (AGM), Board Retreat, and Board Orientation 
  • Provide clear, concise, timely and detailed communication to Board members about their involvement and participation in meetings, events and trips especially around travel arrangements and registrations
  • Conduct site visits, make recommendations re: hotel/conference facilities, vendors hardware/software as required for off-site/on-site governance meetings and events 
  • Support the Board of Directors in accordance with GGC by-laws, board policies and all relevant statutory regulations through the creation and development of appropriate structures and processes 
  • Contribute to the creation of the annual budget, event budgets, projections/future forecasting and reconciling of expenses and charges to the budget
  • Develop deliverables that presents information in a compelling, logical and clear manner based on needs and requirements of task/project and takes ownership for tasks and deliverables with the ability to understand the implications of findings and develops recommendations
  • Develop a strong understanding of all aspects of the organization’s operations and decision-making structure

YOU ARE AN IDEAL CANDIDATE & WILL THRIVE IF YOU:

  • Have a post-secondary degree in Business Administration, Public Policy, or a relevant discipline
  • Have at least 3-5+ years of experience supporting a Board and its committees, including proven minute-taking and meetings management skills 
  • Have a sound understanding of best practices in governance especially for the non-for-profit sector
  • Have experience working within the non-profit or charitable sector
  • Have project management training from an accredited college/university 
  • Have event and travel management experience 
  • Have excellent verbal and written communications skills 
  • Have intermediate proficiency with Office 365 (Word, Excel, PowerPoint, Publisher, Teams, SharePoint and Outlook), Zoom, Canva, Eply, Adobe, Survey Monkey and are a quick learner with new technologies
  • Have a proven record of showing discretion and good judgement in handling confidential matters
  • Have proven track record of building strong, collaborative and positive working relationships with various stakeholders 
  • Love problem-solving – no matter how trivial or complex the problem may seem, you will come up with a proactive solution and that is why people ask you for help when they are blocked.
  • Stay calm under pressure – in fact its your default – you don’t get flustered despite being pinged, called upon and interrupted. 
  • Earn trust everywhere you go, especially when it comes to supporting leaders and executives Are detailed-oriented, nothing gets by you and you don’t drop the ball
  • Can handle multiple tasks at the same time whilst managing multiple stakeholders and deadlines 
  • Are comfortable with ambiguity and understand context quickly
  • Are quick and accurate in delivering results Are a self-starter who knows how to “run with a task” and can work both independently and with a team 
  • Are patient, welcoming, and customer-focused in your delivery of support as being helpful is your default 
  • Are agile and can shift priorities quickly to respond to regular changes in the team priorities Have a growth mindset and aren’t afraid to fail fast and take ownership for your mistakes (hey we all make them!)
  • Are hungry to learn and are always seeking to improve systems and processes
  • Are high impact and low drama 
  • Are a strategic thinker, who thrives when you are helping and supporting others
  • Are agile and can shift priorities quickly to respond to regular changes in team priorities 

 ASSETS INCLUDE:   

  • Knowledge of/experience with Guiding
  • Experience working with a diverse population of volunteers within the non-profit sector

LOGISTICS:

This is a hybrid job with irregular hours (that includes weekend) and occasional travel. 
 
Starting Salary: $55, 231

If this sounds like a job tailor-made for you, apply today!
Send your cover letter and resume (as one file)
Attn: Lovely Batallones, Talent Acquisition Specialist via email HR@girlguides.ca 

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Kindly reference the position title in the subject line of your email message. 
Submissions without a cover letter will not be considered. 

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Team Lead, Customer Care Centre

Girl Guides of Canada -Guides du Canada (GGC-GduC) is all about empowering girls to unleash their potential and take hold of every opportunity that comes their way. Now imagine being part of the staff team that helps make that happen.

This a chance to join an organization where your work matters – where you’ll help drive our Vision of creating a better world, by girls.

As part of our staff team, you’ll be joining a group of talented, forward-thinking colleagues in work that’s integral to the operations of our organization. You’ll have the chance to explore meaningful opportunities and think in fresh and expansive ways – all in a work environment that promotes collaboration and the kind of balance that supports our employees’ personal growth.

GGC is actively searching for a Customer Care Centre Team Lead.

About this Opportunity

The CCC Team Lead will manage and lead GGC’s customer care function with the goal of providing exceptional customer service for members, potential members, families, and the public. This includes providing great team leadership, ensuring the team is following established best practices and providing excellent customer service; developing and refining policies and procedures; and identifying issues and trends, all with the focus on customer satisfaction.

The CCC Team Lead will:

  • Manage and lead a remote team of approximately seven customer care representatives in locations across the country.
  • Structure and implement GGC’s care center protocols, processes, and strategy ensuring excellent customer service, efficient queue management, appropriate trend tracking, escalation, and reporting.
  • Build strong partnerships with other departments to identify priorities necessary to support the current and planned activities for customer support; including, maintaining the knowledge base and how best to support different business units in their customer service needs.
  • Keep a pulse on inquiries and proactively recognize issues and trends and identifies opportunities for improvement to processes, scripting, and best practices.
  • Create a culture of customer first service delivery by developing customer care standard operating procedures, documenting best practices, and providing ongoing training/coaching.
  • Build and maintain strong relationships with senior volunteers, communicating with them regularly and ensuring they are included in issues related to their role.
  • Address and resolve sensitive customer issues by providing procedural support to team or by handling directly, escalating to senior management where necessary.
  • Identify and articulate what resources (people, technology, tools, etc.) are required to meet stated objectives.
  • Represent the Customer Care Centre team as required at departmental and inter departmental meetings or on projects to ensure customer and care center interests are represented.
  • Manage the production and distribution of status reports and monthly metrics to key stakeholders.

Staff Support

  • Provide day to day team management and leadership to all care center representatives, ensuring team is adhering to agreed best practices, meeting objectives, and delivering excellent customer service.
  • Provide strong dynamic leadership that mentors, develops and guides team members.
  • Identify and coordinate ongoing team training and development requirements, including delivery of training.
  • Maintain up-to-date knowledge of projects, initiatives and processes GGC-wide that affect the Customer Care Centre Team and provides relevant updates to direct reports.

You are the model candidate if you have:

  • Proven experience managing a customer care centre.
  • Enthusiasm about providing exceptional customer service and creating a culture of customer focused service delivery.
  • Experience in designing and implementing strong customer care processes and systems.
  • A high degree of resourcefulness and responsibility to quickly familiarize yourself with new tasks.
  • Initiative to deal with situations and issues proactively and persistently.
  • A focus on achieving high quality results consistent with GGC’s standards.
  • Experience in people leadership and coaching.
  • Comfort with ambiguity and working in a fluid, fast-paced environment.
  • Excellent verbal and written communication skills combined with strong interpersonal skills, relationship building skills, resourcefulness, critical thinking, and attention to detail.
  • An aptitude to work in a nurturing environment, with an emphasis on supporting the needs of the girls participating in the programs.

Assets:

  • Knowledge of/experience with Guiding.
  • Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.
  • Management experience in a non-profit or volunteer environment.
  • Experience providing friendly and caring customer care.
  • French language skills/fluency (and any other language spoken in Canada).

Starting Salary: *$75,739 annually
*Salary based on location, Greater Toronto Area

Does this sound like you? Then apply today!

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to: Simon Bain – Talent Acquisition Specialist HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Customer Care Centre Representative (Contract to December 2022)

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking 2 Customer Care Centre Representatives.

*Remote work position – able to support Saskatchewan, Alberta and British Columbia time zone 8-4 PST.

About This Opportunity

Reporting to the Team Lead, Customer Care Centre, the Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you! 

The Customer Care Centre Representative will:

  • Process a high volume of phone calls, chats and emails every day.  
  • Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members.  
  • Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.  
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

Desired Qualifications:

  • 1-2 years of customer service experience.
  • Proficient with MS Office Suite and ability to learn new software quickly.
  • Friendly and professional demeanor. 
  • Excellent communication skills andenjoy working as part of a team. 
  • Comfort with ambiguity and working in a fluid, fast-paced environment. 
  • High attention to detail and ability to multi-task and stay organized. 
  • Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
  • Ability to have good judgement in situations requiring escalation. 

Assets:

  • French language skills/fluency (and any other language spoken in Canada).
  • Experience working with a diverse population of volunteers within the non-profit or charitable sector.
  • Knowledge of/experience with Guiding.

Starting Annual Salary: *$40,166 
*Salary based location, Greater Toronto Area 
 
Does this sound like you? Then apply today! 

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to:

Talent Acquisition Specialist, Simon Bain at E-mail HR@girlguides.ca

Kindly reference the position title in the subject line of your email message. 
Submissions without a cover letter will not be considered.

GGC-GduCis committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities 

and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Executive Assistant, Provincial Operations NS, NB, PEI (Contract to December 2022)

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for an Executive Assistant, Provincial Operations.
*Remote position

About This Opportunity

Reporting to the Provincial Operations Team Lead for Nova Scotia, New Brunswick and PEI, the Executive Assistant, Provincial Operations will support these Provincial Councils carrying out various administrative tasks and provide exceptional customer service to our members and volunteers.

If you are organized, love working both independently and as part of a dynamic team, we would love to hear from you!

The Executive Assistant, Provincial Operations will:

  • Be responsible for entering data in our iMIS database and run reports as needed for Nova Scotia, New Brunswick and PEI Councils.
  • Process training requests and school credit letters.
  • Oversee financial administration which includes coordinating purchase card administration and financial payments to support Provincial Operations.
  • Assist with projects and administrative tasks for each Provincial Operations team.
  • Complete general administrative duties including responding to phone/email requests.
  • Liaise with other departments as required.
  • Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
  • Understand how to apply organizational policies regarding inclusivity to provincial operations and event processes, communication, and customer queries.

You should apply if you have:

  • 1-2 years of administrative and customer service experience
  • Exceptional computer skills, including working knowledge of Office 365 and iMIS.
  • Comfort with ambiguity and working in a fluid, fast-paced environment.
  • A high attention to detail.
  • The ability to multi-task and stay organized.
  • A friendly and professional demeanor.
  • Critical thinking and problem-solving skills with the ability to effectively utilize provided resources.
  • Great communication and team skills.
  • Strong customer service orientation.
  • Good judgement in situations requiring escalation.

Assets

  • Knowledge of/experience with Guiding and working with volunteers considered a major asset
  • French language skills/fluency
  • Experience working within the non-profit or charitable sector.

Starting Salary: *$37,000 annually
*Salary based on location, Nova Scotia/New Brunswick

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to: Leeanne Federico – Employee Experience Business Partner, HR@girlguides.ca

Applications will be accepted until the position is filled.
Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GdC encourages applications from visible minority group members, Indigenous persons, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to contribute to our organization’s initiatives.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.