Current Opportunities

Customer Care Centre Representative

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking a Customer Care Centre Representative.
*Remote work arrangement temporarily due to COVID-19

About This Opportunity
Reporting to the Team Lead, Customer Care Centre, the Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you! 

The Customer Care Centre Representative will:

  • Process a high volume of phone calls, chats and emails every day. 
  • Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members. 
  • Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.  
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

Desired Qualifications: 

  • 1-2 years of customer service experience.
  • Proficient with MS Office Suite and ability to quickly learn new software.
  • Friendly and professional demeanor. 
  • Excellent communication skills and enjoy working as part of a team. 
  • Comfort with ambiguity and working in a fluid, fast-paced environment. 
  • High attention to detail and ability to multi-task and stay organized. 
  • Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
  • Ability to have good judgement in situations requiring escalation. 

Assets:

  • French language skills/fluency (and any other language spoken in Canada). 
  • Experience working with a diverse population of volunteers within the non-profit or charitable sector.
  • Knowledge of/experience with Guiding.

Does this sound like you? Then apply today!

Send your cover letter and resume (as one file) by 5:00 p.m. Monday, August 16, 2021 to
Leeanne Federico, Acting Employee Experience Business Partner -  HR@girlguides.ca.

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

 

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Member Services and IT Coordinator

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.  

GGC is actively searching for a Member Services and IT Coordinator. 
*Remote work arrangement temporarily due to COVID-19

About this Opportunity
Reporting to the Senior Manager, Member Services and Senior Manager, Information Technology, in this role you will develop, maintain and improve effective procedures, practices and tools that support members through the registration experience. If providing support to our Member Services and IT policies and functionalities in order to deliver frontline expertise for an exceptional member experience excites you, this could be the role for you!

The Member Services and IT Coordinator will: 

  • Support annual processes and project plan for girl registration, including determining user requirements for enhancements and upgrades, end-to-end user testing, and ongoing support.
  • Review, maintain, and continuously improve member registration projects, related processes, policies, and tools, and the girl registration support manual.
  • Review and continuously improve membership processes by monitoring user feedback and tracking for implementation.
  • Support and improve policies and functionalities to deliver frontline expertise to parents and members.
  • Support Member Services projects, including project communication with internal and external stakeholders.
  • Connecting the Member Services and IT teams by understanding GGC’s membership systems and their interaction.
  • Develop and maintain associated tools and resources, such as user guides, training documents, fact sheets, in development and collaboration with IT (and other departments) where required.
  • Work with the membership database (iMIS) to help maintain member records.
  • Coordinate changes to GGC’s member intranet (Member Zone), including providing support to ensure it is updated.
  • Assist with responding to member systems related helpdesk tickets when required.
  • Actively contribute to the short, medium, and long-term department plans.
  • Support the administration requests of the IT and Member Services departments, when required.
  • Coordinate and monitor project invoices, complete budget coding, and submit for approval.
  • Coordinate Member Relations SharePoint sites, including permission setting, annual review of sites, content migration, and organization support.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

You are the model candidate if you have:

  • Related degree or diploma (Business Administration, Information Technology) or equivalent work experience.
  • 2 years’ related experience working in an office environment.
  • Proficient in MS Office Suite and Office 365.
  • Skilled at being organized, setting priorities and managing time.
  • Ability to work independently, and with a team.
  • Excellent communication (written and verbal) interpersonal skills.
  • Excellent attention to detail.

Assets:

  • Experience in Membership-based organization or Associations an asset
  • Knowledge of Girl Guides of Canada an asset

Does this sound like you? Then apply today!
Send your cover letter and resume (as one file) by 5:00 p.m. August 19th, 2021 to
Leeanne Federico, Acting-Employee Experience Business Partner -  HR@girlguides.ca

Kindly reference the position title in the subject line of your email message
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Program Media Creator

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Are you passionate about girls empowering girls to create a better world? Do you have creative and engaging ideas to use graphics, videos and other media to inspire girls to explore and engage? Are you interested in amplifying the fun and impact of GGCs national programming content? Then this is the opportunity for you! 

Girl Guides of Canada is seeking a Program Media Creator.
*Remote work arrangement temporarily due to COVID-19

About This Opportunity
Reporting to the National Program Manager, you will coordinate, create and engage with fun and informative teasers and virtual experiences that showcase GGC’s program content offering for diverse girls ages 5-17.  You will be our go-to for the creation of accessible and relevant media that captures girls’ voices as it relates to their program and GGC experience.  You can convey emotion and translate the relevance of program activities via video, graphic design, and synchronous video events. The successful candidate will engage with members and partners to ensure that their work captures the story of the Girl Guide experience. This person is a visual communicator, has expertise in translating experiences into inclusive and consumable media, and possesses a keen interest in being a catalyst for girls empowering girls! The Program Media Creator will use media tools to elevate the common understanding of Girl Guide programs and the unique, inclusive girl experiences possible through participation.  Help tell the stories of what girls love about what they do in Girl Guides! 

The Program Media Creator will:

  • Develop the overviews, outlines, and shotlists that guide the script/concept to screen. 
  • Support the filming, photography and editing of member video content, and create media resources to engage members and their networks in GGC program offerings.  
  • Support media creation for virtual experiences such as local women speakers engaging girls online across the country or nationwide virtual events. 
  • Collaborate as part of the national programming team to ensure program highlights are captured and the value of our digital program platform is showcased.  
  • Collaborate closely with the Marketing and Communications department to align any virtual experience or graphic elements with organizational guidelines and strategies.   
  • Engage with girl and adult members and parents to obtain feedback on how to improve program engagement and accessibility; increase and improve quantity and quality of these consultations.  
  • Support the development and execution of data-driven strategies to ensure media content (IE. YouTube videos, virtual events, resource videos etc) is relevant to intended audiences, particularly girls aged 5-117, working closely with Editor and Content Specialist, Girl Experience Specialist and Graphic Designer, Programming. 
  • Develop recommendations on program media content based on the interests of girls, current issues and trends, and relevant skills for girls today.  
  • Work as an integrated member of other GGC departments, including those working directly with girls, parents and volunteers to support alumnae engagement and growth strategies.  
  • Prepare progress updates on assigned initiatives for inclusion in regular reports.   
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

Qualifications: 

  • Postsecondary degree in related field; ideally media, communication, graphic design or similar  
  • A creative, highly motivated, enthusiastic person who has a passion for and proven experience in designing visual media with purpose.  
  • Experienced and knowledgeable in girls’ social media/ digital consumption habits.  
  • At least 3 years’ experience engaging multiple stakeholder groups, especially youth via visual assets on web or social media.  
  • Skilled in a variety of visual technology media (IE. digital filming, editing, web design, graphic design etc.) and software (i.e. Adobe Creative Suite, Premier Pro, Canva, After Effects, IMovie, etc.) with experience using these tools to create fun and age-appropriate content for youth, particularly 5-11 year olds. 
  • Self-driven with ability to work both independently and as part of a national team  
  • Excellent communication skills combined with strong listening and interpersonal skills, resourcefulness, critical thinking and attention to detail  
  • Experience working with girls and young women and guiding/directing youth when filming    
  • Highly self-motivated, energetic, with a fast-paced working style  
  • Adaptable, flexible and diplomatic with a high degree of comfort with change  
  • Must be comfortable in a PC environment

Assets:  

  • Knowledge of/experience with Guiding  
  • Experience working with a diverse population of volunteers within the non-profit sector  
  • Fluency or familiarity with a second language spoken in Canada such as French, Arabic, Swahili, Spanish, Hindi or any of the 70+ languages spoken by First Nations, Metis or Inuit communities  
     

Logistics:  
Must be able to work from home or the national office as required.  

Does this sound like you? Then apply today!
Send your cover letter and resume (as one file) by 5:00 p.m. Thursday, August 19, 2021 to
Leeanne Federico, Acting Employee Experience Business Partner -  HR@girlguides.ca.

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Member Growth Coordinator-BC

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.  

GGC is actively searching for a Member Growth Coordinator-BC. 
*Remote work arrangement temporarily due to COVID-19

About this Opportunity
This is an exciting opportunity to join a leading girl-driven organization in a role that is critical to unleashing organization potential to grow. Reporting to the Manager, Member Growth this role supports membership growth in British Columbia through the planning and execution of acquisition activities to recruit members. Most importantly, it contributes to a team that helps girls and women across the country join an exciting movement that allows a girl to be everything she wants to be. The position will also support volunteers in all acquisition projects, pilot programs and local community outreach plans.

The Member Growth Coordinator-BC will: 

  • Collaborate with the Member Growth team to operationalize the annual growth plan for The British Columbia (BC) Council with targets and activities and provide periodic reporting on its progress.
  • Coordinate with Senior Volunteers, Operational Team Lead and other field support staff, and with strategic direction from the Member Growth Team, determine and prioritize areas where there are opportunities for membership growth and undertake growth initiatives in these areas. 
  • Collaborate with the Marketing and Communications Department, Member Growth Team, Operation Team Lead and Senior Volunteers, develop and execute annual marketing and advertising plans for the BC Council (which includes advertisements and other promotional opportunities) and ensure that the local needs are met and are aligned with the annual growth plan.
  • Develop and foster any vendor relationships and administer contracts for marketing, advertising or PR initiatives as required.
  • Collaborate with Field support staff to manage waitlist and support acquisition-related aspects of membership and unit readiness.
  • Collect and analyze information related to the challenges and opportunities for growing Guiding in BC (demographics, socio-economic, other youth programming, volunteerism stats, organizational membership data, etc.). 
  • Execute pilot projects for growth locally, as identified by the Member Growth Department and provide documentation of these local pilot projects.
  • Support onboarding of volunteers for community outreach and recruitment activities as well as the development of strategic partnerships, as needed.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

You are the model candidate if you have:

  • Related post-secondary education or relevant work experience.
  • 2-3 years of Sales and Marketing experience and experience working with growth/sales initiatives or targets. 
  • Demonstrated ability to plan interesting and inviting information events and girl programming.
  • Outstanding organizational and coordination abilities.
  • Ability to work independently, and with a team.
  • Excellent communication (written and verbal) interpersonal skills.

Assets:

  • Experience in Membership-based organization or Associations an asset
  • Knowledge of Girl Guides of Canada an asset

Does this sound like you? Then apply today!
Send your cover letter and resume (as one file) by August 16, 2021 to
Leeanne Federico, Employee Experience Specialist -  HR@girlguides.ca

Kindly reference the position title in the subject line of your email message
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Member Retention Specialist

  • Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

    GGC-GdC is actively searching for a Member Retention Specialist.

    *Remote work arrangement temporarily due to COVID-19

    About this Opportunity
    Reporting to the Senior Manager, Member Services, the Membership Retention Specialistwill play a key role in identifying, recommending, designing, and implementing ways to retain girl and adult members at GGC.They are the expert on internal drivers of satisfaction, the life cycles of GGC’s members, and external trends in volunteerismandwilluse their expertise to recommend strategies to develop, implement, and continuously improve our services that support members through their relationship with the organization.

    In this role, you will:

    • Research and develop new member retention strategies and engage appropriate internal stakeholders to plan and execute strategies.
    • Proactively propose improvements to existing campaigns andcreate new initiatives that will result in improved member retention.
    • Execute, analyze, and providedetailed reporting/presentation of membership surveys including joiner, satisfaction, and exit surveys for both girl and adult members.
    • Develop insights on drivers of satisfaction and report to internal networks to inform actions and strategies that driveretention in girl and adult members.
    • Track results and evaluate campaigns and other initiatives to support strategy evaluation and recommendations for improvements.
    • Using data-driven insights, develop strategic communications, including audience targetingand messaging, to increase member engagement and satisfaction and drive retention.
    • Develop and monitor the typical GGC member lifecycle to support and inform the design of programs and processes at the organization.
    • Understand membership statistics and make recommendations for improving data requirements to support ongoing projects; provide support for data analysis, when required.
    • Monitor trends and best practices in volunteer management and volunteerism to share with internal network and provide input onprograms and activities at GGC
    • Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
    • Apply organizational policies regarding inclusivity to content, member communication and customer service.

    You should apply if you have:

    • Post-secondary education in marketing or communications, volunteer management, social sciences, non-profit management or related field.
    • Experience in volunteer or membership management.
    • Experience designing, executing, and analyzing membership surveys, and deriving insights from membership data.
    • Demonstrated success in designing and executing retention campaigns.
    • Experience with developing loyalty and retention strategies.
    • Strong copy-writing skills with a specific focus on writing for retention and engagement.
    • Skilled at influencing stakeholders to adopt recommendations for improvements to retention.
    • Exceptional at creating reports and PowerPoint presentations to share data in a clear and compelling manner.
    • Proficient in the Office 365 suite including SharePoint, OneDrive, Teams, etc.
    • You embody the attributes of our core DNA –welcoming, imaginative, courageous and enthusiastic.
    • Familiarity with Girl Guides of Canada is an asset.

    Does this sound like you? Then apply today!

    Send your cover letter and resume (as one file) by 5:00 p.m., Friday July 9, 2021,to: Leisa McKenzie-Employee Experience Business Partner - HR@girlguides.ca

    Kindly reference the position title in the subject line of your email message.
    Submissions without a cover letter will not be considered.

    GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
    and other equity seeking groups.

    Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

    We thank all candidates for their interest. Only those selected for an interview will be contacted.

Manager, Diversity, Equity and Inclusion

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Diversity, Equity and Inclusion are critical to our long-term success. GGC-GdC has made it a priority to become an organization that attracts and reflects the diverse identities, communities, and lived experiences of girls and women in Canada. GGC seeks to be an organization that values and respects diversity and creates a place of belonging for all girls. GGC’s commitment to diversity, equity and inclusion is not new. Our strategy has been in place for over 3 years and is focused on marginalized and racialized communities.

*Remote work arrangement temporarily due to COVID-19

About this Opportunity
We're seeking an experienced and resourceful Manager to work with key stakeholders across the country – staff, volunteers, girls, and community partners - to further implement GGC-GdC’s national diversity, equity and inclusion framework that will help us become a more equitable, inclusive and anti-racist organization. The Manager, Diversity, Equity and Inclusion (DEI) will act as a champion for DEI across the organization and successfully build and maintain both internal and external relationships with key partners who want to make meaningful change.

Focus Area of Work

  • Lead the organization, planning, overall coordination and evaluation of DEI strategy.
  • Act as the subject matter expert to leaders across levels and liaison to cross-functional teams across the organization to support:
    • Integration of DEI and anti-racism into programs, processes, policies and culture;
    • Departments and teams to set their DEI goals, implement plans and measure success; and
    • Development of new leading practices in equity and inclusion.
  • Continue to further build the individual, group and organizational capacity and change behaviour in order to make GGC a more accessible, equitable and inclusive organization for marginalized communities.
  • Develop processes for gathering and sharing insights with internal stakeholders to ensure marginalized and impacted voices are heard, acknowledged, prioritized and celebrated.
  • Communicate equity and inclusion best practices and successes internally and externally.
  • Develop, coordinate and facilitate learning opportunities and training in various areas of anti-oppression and anti-racism for Board, staff, and volunteers.
  • Support and manage volunteer Diversity and Inclusion Facilitators to deliver learning and training opportunities.
  • Support various advisory councils and act as liaison and connector between and among them and the organization.

What you bring to this role

  • A commitment to and deep understanding of issues relating to equity, inclusion, anti-oppression and anti-racism and an openness to supporting people and communities towards meaningful, positive change.
  • Strong communication, influence-ability and skill working with a variety of stakeholders to produce results within a highly collaborative environment.
  • Formal post-secondary education in a relevant area of study, preferably with a focus on human rights, diversity, equity and inclusion or acceptable equivalent combination of education and experience.
  • An understanding of the social, cultural, and economic contexts of marginalized communities through lived experience and/or professional experience.
  • An ability to build strong relationships that focus on reciprocity and synergy and strong connections with marginalized communities, organizations and stakeholders.
  • A proven track record of leading equity, inclusion, anti-oppression, and anti-racist work with a strong understanding of intersectionality. 
  • Experience leading organizational development, change management, stakeholder engagement, and partnership development efforts.
  • An ability to manage complex and nuanced projects with multiple stakeholders focusing on prioritizing marginalized voices and perspectives.
  • Experience working with volunteers.
  • Experience managing external consultants/contractors.
  • Excellent conflict management skills and ability to tackle contentious issues and navigate multiple, complex and confidential projects.
  • Superior analytical skills and can effectively translate research, trends, and metrics into strategy.

Assets:

  • Experience in sectors relating to youth services, member services, or volunteer management.
  • Experience working with volunteer leaders and in larger, more complex organizations.
  • Experience working in non-profit sector; Knowledge of/experience with Guiding.  
  • Fluency or familiarity with a second language spoken in Canada including any of the 70+ languages spoken by First Nations, Metis or Inuit communities. 
  • Lived experiences as members of Black, Indigenous and/or other racialized communities.

Logistics
Occasional evening and weekend work is required.  Travel within Canada may be required post COVID.

Does this sound like you? Then apply today!

Send your cover letter and resume (as one file) to Nancy Mulroney – Director, People and Culture Girl Guides of Canada – Guides du Canada E-mail HR@girlguides.ca Applications will be accepted until position is filled.

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Accountant

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

If you are someone whose accounting expertise results in accurate financial planning and regulatory compliance, we have an exciting opportunity for you to join our Finance Team.

GGC-GduC is actively searching for an Accountant.
*Remote work arrangement temporarily due to COVID-19

About this Opportunity
The Reporting and Analysis Team is responsible for external financial reporting, management reporting, maintaining the G/L architecture and completing timely reconciliation between the various source systems. The Accountant will be critical in the timely and accurate processing of month-end accrual entries needed in preparation of financial report.

With direction from the Manager, Reporting and Analysis, this role is responsible for indirect taxes, preparing annual charity returns (T3010), participating in discontinuation of certain charitable registration identifiers and together with the analyst, preparing ad hoc analytics.

This position performs work independently under the general direction from the Manager, Reporting and Analysis and interacts will all areas within the Finance department as well as servicing departments within the organization. Flexibility and prioritization are key to success in this role.

You are the ideal candidate if you have:

  • Post-secondary education in in Accounting, Finance, Commerce, or in a related specialization.
  • Professional accounting designation CPA, CGA, CMA, or in the final stages of completion.
  • 5+ years’ experience in accounting/finance, preferably in the not-for-profit sector.
  • Proven productivity and collaboration computer skills including Office 365 - Word, Excel (Advanced), Power Point, Outlook, SharePoint, Teams.
  • Proficiency in SAGE accounting software.
  • Ability to effectively communicate both challenges and findings.
  • Exceptional attention to detail.
  • Superb time-management and organizational skills.
  • Excellent collaboration and communication skills – both oral and written.
  • A customer service focus and you embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.
  • Ability to apply organizational policies regarding inclusivity to content, member communication and customer service.

If this sounds like a job tailor-made for you, apply today!

Submit a cover letter and resume (as one file) to Leeanne Federico, Employee Experience Specialist Partner, Girl Guides of Canada–Guides du Canada at HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

This position will remain open until filled. Interviews will be conducted on a rolling basis.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 
We thank all candidates for their interest. Only those selected for an interview will be contacted.

Property Caretaker

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

About this Opportunity
Camp Kanaka, aquiet,picturesque 5.7-acreproperty in Maple Ridge,has an opportunity for a part-time Property Caretaker.

Overview
In this role you will maintain all areas at camp (buildings, sites, and common areas) in a safe, clean and neat order which includes but is not limited to building management, outdoor maintenance, water testing, reviewing bookings to ensure camp readiness for rental groups, communicating effectively with rental groups including providing safety and clean up information, provide assistance to rental groups for the duration of their stay.

Applicants must have knowledge of property management principles, ability to deal with or identify how to deal with common problems related to plumbing, electrical, septic systems, appliances, motors, etc., excellent interpersonal skills, basic computer skills, physically able to perform a variety of general maintenance and repair work. Experience in any of the major trades would be an asset. There is an assumption of an on-call requirement.

Previous experience working in a camp or resort, and AEC / DEP or Skilled Trade Certificate are preferred.

Expected start date: August 2021

Schedule: Approximately 25 hours a week which may include nights or weekends. Hours will vary based on the needs of the property and its renters.

Please submit a letter of interest and your resume by  July 29, 2021,to Jennifer Devine, Provincial Property Team Lead - HR@girlguides.ca A detailed job description will be provided to any candidates short-listed for an interview.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Member and Unit Support Coordinator

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.  

Girl Guides of Canada is seeking a Member and Unit Support Coordinator
*Remote work arrangement temporarily due to COVID-19.

About this opportunity
Reporting to the Team Lead, Member and Unit Support, you will lead the implementation of unit support procedures and provide regular member support utilizing evolving best practices. This role supports member service delivery and works in collaboration with staff and volunteers to create a seamless membership experience.

Roles and Responsibilities:

  • Lead the implementation of unit support procedures, including setting up and closing units, securing unit space, ensuring unit readiness, and establishing and monitoring unit capacity, following established best practices.
  • In coordination with the Specialist, Member Services Projects, support the Unit Guider Renewal process, liaising with senior volunteers where required, and completing data entry.
  • In coordination with the Membership Screening Team and volunteers, support the efficient placement of new adult members (Unit Guiders) in units.
  • Respond to inquiries and provide solutions that support efficient organizational operations and ensure a positive customer service experience.
  • Provide ongoing unit support, including record keeping, form management, database maintenance, quality assurance and unit rosters.
  • Provide subject matter expertise on local membership opportunities and challenges, working very closely with volunteers in the delivery of local member and unit support.
  • Provide support to units in researching and contacting meeting space venues, as required.
  • Support membership procedures, being the point-person for nationally developed and locally executed processes.
  • Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

Qualifications:

  • Comfort with ambiguity and working in a fluid, fast-paced environment.
  • The ability to work independently, and with a team across the country.
  • Experience in building strong relationships with volunteers.
  • Understands how to apply organizational policies regarding inclusivity to member processes, member communication and member support
  • Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking and attention to detail.
  • Experience working with a membership database (iMIS an asset).
  • Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.

Assets:

  • Knowledge of/experience with Guiding.
  • Experience working with a diverse population of volunteers within the non-profit sector.
  • French language skills/fluency (and any other language spoken in Canada).

If this sounds like you, apply today! Submit a cover letter and resume (as one file) to:
Leeanne Federico – Employee Experience Specialist  HR@girlguides.ca
Applications will be accepted until the position is filled.
Kindly reference the position title in the subject line of your email message.

GGC-GduCis committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 
We thank all candidates for their interest. Only those selected for an interview will be contacted.

Team Lead, Accounts Receivable

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC-GdC is actively searching for a Team Lead, Accounts Receivable.

*Remote work arrangement temporarily due to COVID-19

About this Opportunity
Reporting to the Accounting Manager, the Team Lead, Accounts Receivable will oversee all accounts receivable full-cycle process, supervise an accounts receivable team, and oversee the timely and accurate accounting records, monitor customer aging, and ensure timely collections. In this Team Lead role, you will have extensive prior accounts receivable experience and at least two years in a supervisory role. As part of your role, you will provide training and coaching for team members and foster an atmosphere of teamwork and mutual support.

In this role, you will:

  • Set goals for the accounts receivable team that align with the accounting team’s goals.
  • Assess current accounts receivable practices and procedures and make recommendations for improvements.
  • Manage the full cycle of the accounts receivable process.
  • Ensure all team members follow the accounting principles and provide team support.
  • Review daily invoice batches, including membership registration, merchandise sales, donation, cookie sales and event revenue, ensure invoices are accurately entered into the accounting system.
  • Review daily receipt batches, including credit cards, cheques, EFTs, transfers, cash and ACH direct payments.
  • Review daily accounts receivable’s general ledger batches.
  • On a monthly basis, reconcile accounts receivable sub ledger to general ledger balances.
  • On a monthly basis, review accounts receivable aging reports.
  • Ensure completion of accounts receivable month-end and year-end adjustments and reconciliations.
  • Provide ongoing support and training to the accounts receivable team.
  • Assist with annual audit processing.
  • Conduct credit checks.
  • Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.

You are the ideal candidate if you have:

  • Post-secondary education degree in Accounting or Finance with CPA certification or working towards CPA certification.
  • 5+ years’ working experience in accounts receivable, including 2+ years of experience in a supervisory role.
  • Proficiency with Sage 300 accounting software.
  • Proficiency with MS Office; Office 365, and advanced knowledge of MS Excel.
  • Strong organizational and problem-solving skills.
  • Proven ability to manage assignments independently.
  • Excellent verbal and written communication skills.
  • High attention to the accuracy and details.
  • Strong time and people management skills.

Assets:

  • Experience working with a non-profit organization.
  • Experience in accounts payable.

Does this sound like you? Then apply today!

Send your cover letter and resume (as one file) by August 13, 2021 to Leeanne Federico, Employee Experience Specialist - HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Marketing Specialist

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. 

GGC-GduC is actively searching for a Marketing Specialist.                                                                             
*Remote work arrangement temporarily due to COVID-19

About this opportunity
As part of the national Marketing and Communications team, the Marketing Specialist will report to the Senior Manager, Marketing and Communications and will work cross-functionally with internal teams and external agency partners. If you have a passion for developing marketing strategies and thrive on building engaging multi-channel campaigns with ambitious goals, while working with a team of highly driven and committed colleagues who are putting the girl at the center of everything they do, this is the opportunity for you.

In this role, you will: 

  • Provide planning support and lead production implementation and communication of marketing plans to support brand awareness, acquisition and loyalty.
  • Act as the main point of contact for all advertising production consisting of briefings, creative proofing, and approvals among various other day-to-day responsibilities.
  • Work closely with our Member Growth team to turn girl/parent insights into engaging marketing collateral and campaigns.
  • Support the development of marketing strategies and oversee the building and execution of aligned multi-channel marketing plans that drive member acquisition and retention, increases brand equity and drives engagement.
  • Evaluate the effectiveness of all brand activity to ensure delivery on budget, provide regular marketing performance reporting and full campaign analysis, and make on-going recommendations.
  • Leverage data to support decisions including segmentation, reporting, testing and optimization.
  • Partner with peers to ensure campaign strategies are on target for various audiences and geographies and will resonate across all appropriate channels.
  • Develop and support local marketing plans and experiential activations that address member acquisition, business priorities and drive engagement.
  • Provide direction and counsel on initiatives as required.
  • Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.

You are the ideal candidate if you have:

  • Post-secondary education Degree or Diploma in Marketing or related discipline.
  • 5+ years working experience in marketing.
  • Experience developing and implementing strategic marketing and advertising plans and tactics across different audiences.
  • Experience in campaign measurement, evaluation, SEO, analytics and consumer insights.
  • Ability to explain marketing strategy, tactics and best practices to internal clients and collaborate to achieve positive outcomes.
  • Adaptable, flexible and diplomatic with a degree of comfort to change in projects and priorities.
  • Adept at working collaboratively across a range of teams, including the ability to work with colleagues in remote offices.
  • Excellent time management skills and can work independently, managing multiple projects with different stakeholders.

Assets:

  • Experience working in a non-profit or volunteer environment
  • French language skills/fluency (and any other language spoken in Canada)

Does this sound like you? Then apply today!

Send your cover letter and resume (as one file) by August 13, 2021 to:
Leeanne Federico – Employee Experience Specialist, Girl Guides of Canada – Guides du Canada
E-mail HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to
People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Operations Support Coordinator

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking a dynamic, organized Operations Support Coordinator.
*Remote work arrangement temporarily due to COVID-19. Hybrid model of work to be discussed.

About This Opportunity
Reporting to the Chief Operating Officer (COO), in this role, you will provide project and day-to-day operational support. If you have superior organizational skills, can manage multiple complex tasks simultaneously and love the challenge of keeping projects on track, regardless of complexity, this could be the role for you.

The Operations Support Coordinator will:

  • Support the COO and Provincial Operations Manager as assigned, including survey development and delivery execution, processing accounts payables/receivables, tracking/researching history of data, coordination of meetings and follow up materials, minute/note taking, etc.
  • Provide oversight of OPSCOM meeting operations including coordination of virtual calls, all logistics for when in-person meetings take place and attend occasional meetings in Toronto, Ontario as required to support administrative needs. 
  • Oversee the administration of the individual and corporate donor program.
  • Nurture and maintain positive relationships with donors and external stakeholders.
  • Have the ability to use sound judgement when dealing with donors and external stakeholders.
  • Provide financial oversight for charitable receipts and acknowledgements and oversee record management.
  • Work with revenue team to implement campaign financial logistics.   
  • Coordinate nationwide integrated operation plan program and evolve methodology based on feedback.
  • Support strategic project management by responding to queries, developing and executing reports, establishing a status tracking system and ensuring deadlines are met.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.
  • Other duties as assigned.

Desired Qualifications

  • Related degree or diploma (Business Administration, Project Management, Volunteer Management) or equivalent work experience.
  • 2 years related experience working in an office environment.
  • Intermediate knowledge of MS Office – Word, Excel, and Outlook.
  • Skilled at setting priorities and managing time.

Assets

  • Experience working within the non-profit or charitable sector.
  • French language skills/fluency (and any other language spoken in Canada). 
  • Experience working with a diverse population of volunteers within the non-profit or charitable sector.
  • Knowledge of/experience with Guiding.

Does this sound like you? Then apply today!

Send your cover letter and resume (as one file) by 5:00 p.m. Monday, August 16, 2021 to
Leeanne Federico, Employee Experience Specialist -  HR@girlguides.ca.

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

 

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.