Current Opportunities

Member Retention Specialist

Girl Guides of Canada–Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Member Retention Specialist.
*Remote work arrangement temporarily due to COVID-19

About this Opportunity
Reporting to the Director, Member Relations, the Membership Retention Specialist will identify, recommend and design ways to retain girl and adult members at GGC-GduC.  The ideal candidate will bring their knowledge and expertise to recommend strategies to the organization and to develop, implement, and continuously improve effective procedures, resources and tools that support members through their relationship with the organization.

 

Responsibilities include:

  • Research, recommend and engage appropriate internal stakeholders on execution of new member retention strategies.
  • Recommend, develop, execute and evaluate membership retention campaigns.
  • Develop strategic communications to support retention and drive member satisfaction.
  • Develop insights on drivers of satisfaction and report to internal networks to inform actions and strategies that drive retention in girl and adult members.
  • Develop and monitor the typical GGC member lifecycle to support and inform the design of programs and processes at the organization.
  • Execute, analyze and provide detailed reporting of the cycle of membership surveys including joiner, satisfaction and exit surveys for both girls and adults.
  • Analyze membership statistics and make recommendations for improving data requirements to support ongoing projects; provide support for data analysis, when required.
  • Maintain and support the development of membership policies and procedures as needed including performance management and other volunteer management related topics.
  • Support the creation of volunteer position descriptions and assessment of existing ones for improvements and updates.
  • In collaboration with Learning and Development staff support the creation of a learning journey for specific volunteer roles.
  • Coordinate the development of newsletters (Taking the Lead, Trefoil Guild News), the administration of the national and the annual National Volunteer Week recognition program.
  • Administer of the national awards program.
  • Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
  • Provide advice and support to senior volunteers on volunteer management topics such as performance management and recognition.
  • Monitor trends and best practices in volunteer management and volunteerism to share with internal network and provide input on programs and activities at GGC.

 

You are the ideal candidate if you have:

  • Volunteer or membership management experience.
  • Post-secondary education or equivalent experience in Volunteer Management, or a related discipline.
  • Experience designing and executing retention strategies and campaigns.
  • Experience designing, executing and analyzing satisfaction surveys.
  • Strong copy-writing skills with a specific focus on writing for retention and engagement.
  • Experience and excellence in analyzing data and deriving insights for recommendations.
  • Skilled at influencing stakeholders to adopt recommendations for improvements to retention.
  • Exceptional experience at creating reports and PowerPoint presentations to share data in a clear and compelling manner.
  • Proven productivity and collaboration computer skills including Office 365 (Word, Excel, Power Point, Outlook, SharePoint, Teams).
  • An appreciation of a membership-based, not for profit culture and comfort working in an environment of ambiguity.
  • Ability to bring multiple stakeholders together to understand project deliverables.
  • Strong aptitude for problem solving, project management, and designing creative solutions to unique challenges.
  • You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.
  • Familiarity with Girl Guides of Canada and experience in the voluntary sector is an asset.

 

If this sounds like a job tailor-made for you, apply today!  Send your cover letter and resume (as one file) by 5:00 p.m., Friday, February 26, 2021 to:

Leisa McKenzie – Employee Experience Business Partner, HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people fro>m the 2SLGBTQI+ community, people with disabilities and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca
We thank all candidates for their interest. Only those selected for an interview will be contacted.

Web Developer

Girl Guides of Canada–Guides du Canada (GGC) empowers every girl in Guiding to discover herself and be everything she wants to be. In Guiding, girls from 5-17 meet with girls their own age in a safe, inclusive space to explore what matters to them. GGC is where girls take the lead, put their ideas into action and jump into awesome activities – all with the support of volunteer Guiders who are committed to positively impacting their lives. We strive to ensure that girls and women from all walks of life, identities and lived experiences feel a sense of belonging and can fully participate.

GGC-GduC is actively searching for a Web Developer.

*Remote work arrangement temporarily due to COVID-19

As the Web Developer, you will lead the creation and posting of web content that optimizes web design and user experience requirements, ensuring web content tells a compelling story about GGC-GduC to parents, members, volunteers, donors and the public, while providing essential information about the organization. You’ll also provide website maintenance, technical guidance and oversight for website projects while collaborating with cross-functional teams across the organization.

The Web Developer will:

  • Translate client's goals into inclusive & creative web content, with a focus on a seamless user experience.
  • Bring an inclusive user-experience lens to all work, ensuring web content aligns with the needs of those coming to girlguides.ca.
  • Ensure all web content is consistent with user experience best practices, brand standards and web accessibility compliance standards like Accessibility for Ontarians with Disabilities (AODA) and Web Content Accessibility Guidelines (WCAG).
  • Provide website technical guidance and leadership to other departments as needed.
  • Provide project updates and statuses to client departments and senior leadership.
  • Coordinate with media agencies to optimize web applications for digital marketing e.g., Google Marketing Tools.
  • Analyze new applications and upgrades/enhancements and provide recommendations.
  • Work with internal clients to translate their information and communication needs into engaging web content.
  • Apply organizational policies regarding inclusivity to content, member communication and customer service.

 

You are the model candidate if you have:

  • Experience creating web content for youth and parent audiences – with a focus on attracting new members/audiences through web content focused on a compelling user experience.
  • Experience with project management across the full project lifecycle working with various crossfunctional teams.
  • A post-secondary education in Computer Science, Web Development, Information Technology, or a related discipline.
  • 3+ years of hands-on Web Development experience.
  • Intermediate knowledge of best practices and standards for web development like User Experience Design (UX/UI), and AODA, cross-browser compatibility, mobile-first and responsive design.
  • Intermediate-expert knowledge in web application development, programming and front-end technologies i.e., HTML/CSS/JavaScript; basic knowledge of back-end technologies i.e., C#, PHP, Node.JS, Angular.
  • Experience working with Drupal, WordPress and at least one .NET CMS platform.
  • Experience with Google Analytics, Tag Manager, AdWords and Search Console, SERP ranking and overall data analytics on the user journey.
  • Proven productivity and collaboration computer skills including Microsoft O365 (Word, Excel, PowerPoint, Outlook, SharePoint Online, Teams and Planner), Visual Studio, PhotoShop and online forms.
  • Ability to work well within a team environment, including collaborating with client departments, designers, copywriters, social media coordinator, and other staff.
  • Ability to identify and learn new skills to improve efficiencies.
  • Excellent presentation, facilitation and communication skills.
  • Strong research, analytical, problem-solving and troubleshooting capabilities.
  • Effective decision-making and negotiation skills.
  • Excellent interpersonal skills with the ability to collaborate and work well with others as well as independently with a customer service focus.

 

ASSETS

  • Experience with web accessibility testing tools e.g., WAVE, AChecker and WCAG 2.0 guidelines.
  • Formal training in User Experience.
  • Working experience with a non-profit organization.
  • Familiarity with basic usability testing and QA processes.
  • Experience with iMIS RiSE.

 

Does this sound like you? Then apply today!

This position will remain open until filled. Interviews will be conducted on a rolling basis.

Send your cover letter and resume (as one file) to: 

Leisa McKenzie - Employee Experience Business Partner
Girl Guides of Canada - Guides du Canada
E-mail HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GduC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.