Girl Guides of Canada

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Senior Manager, Marketing and Communications
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

The Senior Manager provides leadership in the strategic planning, implementation and issues management for the on-going communications and marketing responsibilities of GGC. Reporting to Chief Operating Officer (COO), this key management position oversees and advises on cross-disciplinary collaboration within GGC to deliver on all matters pertinent to marketing and communications. The Senior Manager establishes and implements communications and marketing goals, strategic plans and related roadmaps, policies and operating procedures associated with the public branding of the organization at a national level.

The ideal candidate will be a communicator first, with a strong mix of media relations and issues management expertise as well as experience leading marketing creative, gained from senior management roles within complex multistakeholder environments.

The Senior Manager, Marketing & Communications will:

• Oversee the strategy, development and execution of all internal, external and marketing communications activities.
• Provide direct leadership, management and coaching to a team of talented communications and marketing professionals, including graphic design, social media, email marketing and web development.
• Manage all communications channels for delivery of effective and relevant communications to internal and external audiences (e.g. email marketing, e-newsletters, social media, website, key messages, documents, etc.)
• Work closely and collaboratively with Executive, Senior Leadership Team, Board and key stakeholders as an advisor and key member of Girl Guides’ management team ensuring alignment in communications and marketing work to achieve strategic plan and advance Executive/Board initiatives.
• Develop, lead the implementation of, review and improve communications strategies - including strategies that ensure members have the tools to communicate within and about GGC at the provincial and local levels.
• Work in partnership with Member Relations teams and our agencies to plan, develop and execute strategic and engaging marketing plans and creative assets to drive member retention and acquisition.
• Provide strategic communications counsel and risk mitigation on issues management at the national and provincial level.
• Develop and implement new processes and procedures, as well as improve existing ones, to continuously raise the bar and drive innovation across all communications activities.
• Act as main point of contact for media for proactive and reactive initiatives and direct the preparation of spokespeople, including CEO and Board, for all media opportunities.
• Advise on and develop organizational positioning on external issues and identify where Girl Guides can demonstrate itself as an advocate for raising the voices of Canadian girls.
• Develop and lead operational planning and delivery, budget management, monitoring, evaluation, and professional development.
• Direct relationships with external PR and Marketing agencies for creative development, media relations and crisis communications.

You should apply if you have:

• Minimum 10+ years of demonstrated communications experience including employee communications, executive communications, external communications, media relations and issues management, ideally in the not for profit or social impact sector.
• Minimum of 4+ years leading and coaching a high-performing communications and/or marketing team.
• High level of oral and written communication skills and advanced storytelling capabilities, with the ability to connect messaging to our strategy and make complex information easy to understand.
• Proven experience consulting with, and writing for, executives and senior management, working with interdisciplinary teams and managing communications processes.
• Strong relationship-building, diplomacy and consultation skills, along with audience needs-assessment capabilities and proven project management skills.
• Ability to work as a team player in a dynamic, fast-paced environment with the ability to work well under pressure and ensure a consistent long-term strategic approach while addressing and prioritizing short-term and urgent priorities as they arise.
• Ability to understand and respond to the opportunities and challenges associated with marketing and communications in at least one of the following:
  • Women and girl-focused or youth-led environments
  • Members-based organizations
  • Social purpose organizations (or not-for-profits, or charities)
• Broad and deep understanding of marketing and communications strategies and tactics, across a range of domains/disciplines (PR, branding, internal communications, etc.)

Additional Assets:

• Experience working in a non-profit or volunteer environment.
• French language skills/fluency (and any other language spoken in Canada)

Starting salary: For review
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Research & Data Analyst
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

Reporting to the Director, Member Relations, the Research & Data Analyst measures, tracks and analyzes GGC’s membership trends & data as well as other topics related to the organization. It also plays an important role in knowledge translation to communicate these findings to others in the organization. This is a key role in generating insights, analysis, and monitoring performance of GGC’s strategic priority of membership growth. The successful candidate will have a passion for analyzing data, discovering key insights, and articulating findings to stakeholders. Note that this role will have a close relationship with the Member Experience department as well.

Responsibilities include:

• Monitor and report on external trends relevant to Girl Guides of Canada and create regular trend reports for strategic and operational decision making (e.g. volunteerism, extra-curricular activities, gender, societal trends, etc) 
• Identify gaps in GGC’s data and reporting infrastructure and recommend new processes, tools or other methods to address gaps 
• Execute member cycle surveys (joiner, satisfaction, exit, program) by creating and, disseminating the surveys and analyzing the data to produce specialized reporting for various stakeholders 
• Support the collection and analysis of program engagement data with the Member Experience department on a quarterly cycle 
• Support the analysis of internal and external data to forecast and reforecast membership numbers and create modelling for GGC’s membership recovery strategy 
• Create a forecast cycle and use it for agile planning  
• Execute market research to inform targeted member acquisition, retention, and other operational decisions 
• Support the gathering and analysis of internal GGC data to identify areas for improvement for GGC’s retention strategy 
• Gather, interpret and analyze data to prepare reports for internal and external stakeholders 
• Design and maintain ongoing reports and dashboards for various data needs 
• Communicate data findings in visually engaging presentations, telling compelling stories grounded in data insights 
• Advise internal staff teams on different types of data collection and analysis for organizational decision-making 
• Provide input on best practices of data collection for GGC’s member database and identify demographic data needs 
• Provide decision support and execution assistance for key projects and leadership initiatives

You are an ideal candidate if you have: 

• Post-secondary education in marketing, business, data analysis, psychology, sociology, research methods or other relevant discipline or equivalent work experience 
• Minimum 3 years’ experience in working on data analysis and business intelligence 
• Experience in market research and segmentation 
• Experience designing, disseminating and analysing large-scale surveys 
• Exceptional PowerPoint experience and ability to create engaging visual representations of data 
• Excellent verbal communication & interpersonal skills 
• Excellent organization skills and demonstrated ability to manage multiple tasks or projects 
• Demonstrated experience working under pressure and tight deadlines 
• Able to solve problems and flag issues concisely and constructively 
• Self-driven with ability to work both independently and as part of a team 
• Proficiency with the Office suite including SharePoint

Assets include:

• Demonstrated experience in applying an anti-racist lens to evaluation and research project design.
• Knowledge of/experience with Guiding.
• Experience working with a diverse population of volunteers within the non-profit sector
• French language skills/fluency (and any other language spoken in Canada)

Starting salary: $55,231
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is seeking a Team Lead, Outdoor Experience
*Hybrid and/or Remote work arrangement. Location: Toronto, ON

About the Opportunity

GGC is seeking a dynamic Team Lead, Outdoor Experiences to lead and expand the Outdoor Experiences (OE) team at the national office. This will include defining new opportunities and overseeing the activities to successfully research, scope and drive a plan and a team to provide outdoor opportunities for Guiding units. This role will lead staff goal-setting, help define and coach for success, provide coaching and mentorship to staff, oversee OE Partnerships and contracts, and provide a safe, inclusive space where the team understands what success looks like and feels supported to do their best work. If this sounds like you – we invite you to apply

The Team Lead will:

• Oversee a team of approximately 3 OE staff and help to grow to a team as needed.
• Research, assess and expand Ontario OE model and build relationships across national membership to find opportunities that create additional value to members, support the Theory of Change, and help to achieve the outcomes for girls in GGC.
• Coach and oversee team as they support partnerships and members to access outdoor experiences
• Build out and create work-back plans collaboratively with member and staff input, which ultimately set out execute projects as defined by the current strategic plan.
• Provide advice, respond to inquiries and act as first point of escalation for OE team.
• Collaborate closely with Risk, Marketing & Communications, Learning & Engagement, Finance and IT Teams to ensure processes are easy for members to adopt.
• Work closely with members from provincial councils to fill gaps in service and to investigate opportunities to make it easy for volunteers to give girls opportunities that will improve member satisfaction.
• Support key stakeholders from time to time, including subject matter experts, Camping/Outdoor Experiences Advisers, PR advisers and other partners as required.
• Provide regular reports to Provincial Commissioners, staff or other Council Members or Advisers as new initiatives and partnerships take shape.
• Represent the OE team as required at departmental and inter departmental meetings or on projects to ensure OE interests are represented.
• Work as an integrated member of the Programming, Events & Travel, and OE team, serving organizational needs as required.
• Identify and contribute to cross-department collaborations for any/all projects
• Provide day to day oversight and workplan advice to direct reports, including setting objectives, performance measurement, training and coaching, coordination of workload, cross training for coverage due to vacations and absences, and time and leave tracking.
• Provide strong dynamic leadership that mentors, develops and guides team members.
• Identify and coordinate team training and development requirements, which may include delivery of training.
• Participate in quarterly goals reflection process.
• Maintain and apply current knowledge of all relevant policies, procedures, and practices
• Research and stay abreast of current trends in outdoor education and nonformal education.
• Maintain up-to-date knowledge of projects, initiatives and processes of Program & OE team and GGC-wide that affect the OE team and provides relevant updates to direct reports
• Implement standard work practices to ensure timely follow up that meets outlined standards for external, internal and interdepartmental communication as well as workflow process such as kickoffs, file management, meeting project deadlines.
• Actively contribute to the short, medium, and long-term planning of the Program department and GGC’s strategic plan implementation
• Contribute to the development of the OE department budget

Qualifications:

• Experience with outdoor education programming for youth in Canada.
• Comfort with ambiguity and working in a fluid, fast-paced environment.
• The ability to work independently, and with a team across the country.
• Excellent verbal and written communication skills combined with strong interpersonal skills, relationship building skills, resourcefulness, critical thinking and attention to detail.
• Experience in the application of DEI policies into departmental processes and outputs.
• A deep understanding of issues relating to anti-racism and diversity, equity and inclusion, and an openness to supporting meaningful, positive change within the Outdoor Experiences function.
• In-depth knowledge of GGC’s Theory of Change and ON Council’s OE Program
• Knowledge of/experience with Guiding.
• Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality

Assets include:

• Management experience in a non-profit or volunteer environment.
• Experience working with a diverse population of volunteers within the non-profit sector
• French language skills/fluency (and any other language spoken in Canada)
• Experience working with ePL

Starting salary: $67,789
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Waterfront Staff (May to August 2023)
Location: Camp Olave, 1570 Jack Rd, Sechelt, BC V7Z 0A1.
The successful applicant will ideally live onsite at Camp Olave for the duration of the contract term (room and board will be provided by the Camp).

About the Opportunity

Join us and work May through to August. With over 1500 meters of ocean beach overlooking the scenic Georgia Strait, this position will allow you to play an important part in the girls’ fun, friendship, adventures and discovery at Camp Olave. The camp has been operating for 95 years providing a variety of camping experiences for girls. Covid-19 organizational /provincial protocols will be adhered to.

You will report to the Waterfront Manager and in this exciting position your main responsibility will be to ensure the safety of participants in all waterfront activities including swimming, kayaking and canoeing. Additionally, you will support other activities in the camp such as leading girls through various nature programs and special events. For more information about Camp Olave please visit our website: www.campolave.com

In this role, you will:

• Maintain a safe, interesting and enjoyable waterfront and naturalist program for Guiding member in accordance with Safe Guide and waterfront policies.
• Ensures the safety of participants in all waterfront activities such as swimming, kayaking and canoeing.
• Establishing and maintaining a safe swimming area.
• Provide waterfront safety instruction to all participants.
• Organize recreational waterfront and nature programs by scheduling and arranging aquatic and nature activities with Guiding groups.
• Inspect the condition of waterfront safety equipment, first aid kit, boathouse, boats and related equipment and report any concerns or deficiencies to the Staff Supervisor.
• Establish and implement special events under the supervision of the Staff Supervisor.
• Assist with established nature programs for campers by performing duties such as:
  • Demonstrating activities and displays in the nature house.
  • Leading nature rambles on the beach and along trails.
  • Conducting evening nature programs such as an introduction to astronomy.
  • Orienteering activities.
  • Ensuring that self-guided nature materials are ready for use at all times and providing orientation in their use for Guiders.
  • Enhancing the established nature program with specialized naturalist skills.
• Train Guiders to safely lead their own unit through the archery program.
• Facilitate the Low Ropes course in coordination with the Low Ropes Site Manager.
• Perform other related duties as assigned.
• Apply organizational policies regarding inclusivity to content, member/camper communication and customer service.
• Adheres to all relevant policies, procedures, and practices.
• Liaise with other members, volunteers and stakeholders as required.
• Provide general, ongoing support to members/volunteers/campers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
• Other duties as assigned.

Requirements:

• Must be 19 years of age or older to meet Safe Guide ratio requirements.
• Ensure that the following are reflected on your resume
  • Current Standard First Aid and CPR C certification.
  • Current NLS Waterfront Award and 750 hours recent related experience.
  • Paddle Canada Intermediate Lake Skills Tandem, and Sea Kayaking Skills Level 1, or equivalent courses offered in your province/territory.

Assets:

• Ability to work independently, as part of a team, and under supervision.
• Ability to communicate both verbally and in writing with children and adults.
• Other qualifications as per Safe Guide for ‘Waterfront Director’ or ‘Lifeguards’.
• Current NLS Waterfront Award. Candidates with NLS Pool are welcome to apply.
• Environmental studies an asset

Hourly Starting Salary: *$26.50

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Camp Olave Recruitment at HR@girlguides.ca by March 24,2023. Reference position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is seeking 1 Customer Care Centre Representative.
*Remote work position

About the Opportunity

Reporting to the Team Lead, Customer Care Centre, the Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you!

The Customer Care Centre Representative will:

• Process a high volume of phone calls, chats and emails every day. 
• Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members. 
• Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.  
• Apply organizational policies regarding inclusivity to content, member communication and customer service.

Desired Qualifications:

• 1-2 years of customer service experience.
• Proficient with MS Office Suite and ability to learn new software quickly.
• Friendly and professional demeanor. 
• Excellent communication skills and enjoy working as part of a team. 
• Comfort with ambiguity and working in a fluid, fast-paced environment. 
• High attention to detail and ability to multi-task and stay organized. 
• Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
• Ability to have good judgement in situations requiring escalation.

Assets:

• French language skills/fluency (and any other language spoken in Canada).
• Experience working with a diverse population of volunteers within the non-profit or charitable sector.
• Knowledge of/experience with Guiding.

Starting Annual Salary: $40,166
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Communications Specialist.
*Hybrid work arrangement. Location: 50 Merton St., Toronto, ON

About the Opportunity

Girl Guides is looking for a strategic and creative communications professional skilled at developing compelling content and delivering on communications plans to engage our target audiences and inspire them to take action.

As Communications Specialist, you will play a key role on a dynamic Marketing and Communications team that brings to life the programs and initiatives of our internal clients, all aimed at reaching parents, girls, volunteers and external stakeholders however and wherever they get their information about Girl Guides of Canada.

In this role, you will:

• Collaborate with internal GGC departments to help develop and execute internal/external communications plans and tactics to ensure project deliverables and communications needs for key initiatives and audiences are met.
• Provide guidance to staff and volunteers on communications best practices, and GGC’s brand standards and style guidelines.
• Develop, write and edit a wide range of communications material including key messages, organizational and promotional emails, reports, PowerPoint presentations, briefing notes, and for a variety of channels (resources, documents, web, email, promotional materials).
• Ensure GGC’s brand standards, tone and voice are accurately represented in internal and external communications.
• Collaborate with Marketing and Communications team members to ensure a positive outcome to communications projects/campaigns and consistent key messages – with the goal of delivering world class communications assets.
• Support with media relations as required.
• Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.

You are the ideal candidate if you have:

• Post-secondary education in Public Relations, Communications, Journalism or related field.
• 3+ years of communications experience
• Outstanding writing and editing skills, with the ability to transform information for different audiences into clear, engaging content across a variety of communications tools and channels (e.g., print, web, video script, presentations, key messages, etc.).
• Exceptional ability to engage with a variety of teams and to translate requests into a multi-faceted communication offering.
• Experience implementing strategic communications plans and tactics across different audiences.
• Ability to explain communications strategy, tactics and best practices to internal clients and collaborate to achieve positive outcomes.
• Adaptable, flexible and diplomatic with a degree of comfort to change in projects and priorities.
• Adept at working collaboratively across a range of teams, including the ability to work with colleagues in remote offices.
• Excellent time management skills and can work independently, managing multiple projects with different stakeholders.

Assets include:

• Experience working in a non-profit or volunteer environment.
• French language skills/fluency (and any other language spoken in Canada).

Starting salary: $55,231 annually
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Executive Coordinator
*Hybrid work arrangement (at least 2 days in office per week).

About the Opportunity

The Executive Coordinator is a key member of the Executive Office team. Their mandate is to proactively organize the day-to-day operations of the Executive Office, ensuring all matters are dealt with in accordance with highest standards of excellence and best practices. The team relies on the Executive Coordinator to provide support, especially in high-pressure and busy times.

In providing support for the department, the Executive Coordinator has five key areas of responsibilities: (1) to be responsive and provide ongoing support to the CEO, Manager and Executive Office team, (2) to ensure the documentation and maintenance of the Executive Office databases, SharePoint sites, files, and records, (3) to coordinate budget tracking and process invoices/expenses, (4) to coordinate all meeting logistics and travel, and (5) to support social media content creation and deployment.

To successfully deliver the Executive Coordinator is patient, exceptionally detailed-oriented, gets personal joy from helping others, is exceptionally organized, creative, welcoming and customer focused. The Executive Coordinator is an expert in administrative support and can be relied upon to provide recommendations for process and procedure improvements in order to better serve the department and its many stakeholders’ needs.

Responsiblities include:

The Executive Coordinator will:

• Provide proactive administrative support including scheduling, printing, meeting logistics, travel planning (flights, hotels, meals, ground transportation etc.) for the CEO, Manager Executive Suite & Governance, Board of Directors, Provincial Commissioners and the senior leadership team (as directed)
• Provide administrative support for initiatives and projects by, or involving the Executive Office (especially for the National AGM)
• Ensure proactive responses are provided for all inquiries, requests, complaints etc. and inform the Manager Executive Suite & Governance on appropriate follow-up
• Show discretion and exceptional judgement in handling confidential and sensitive matters
• Work collaboratively with colleagues to research and develop new ideas for process improvement
• Administer and track monthly expenses against budget and reconcile expenses for the CEO, COO, Manager Executive Suite & Governance and Board of Directors
• Coordinate in person meetings by arranging meeting venues, ordering meals, preparing and distributing agendas, ensuring AV requirements, catering, and attending meetings to record minutes (as needed)
• Liaise and support Board Chair, the Board of Directors and Board Committees from time to time
• Coordinate record keeping and process documentation for the Executive Office including the maintenance of electronic and hardcopy filing systems and managing the filing systems, contact database, SharePoint sites
• Support the upkeep of web pages/microsites
• Provide all technical and administrative support for SharePoint including training and troubleshooting
• Liaise with Members, volunteers, senior management and other staff
• Support the accurate maintenance of committee listings in the iMIS database and global directory by communicating any changes to the appropriate Members and staff and informing the Help Desk
• Develop deliverables that presents information in a compelling, logical and clear manner based on needs and requirements of task/project
• Take ownership for tasks and deliverables with the ability to understand the implications of findings and develops recommendations
• Build strong and positive working relationships with various stakeholders
• Support the creation and coordinating of social media posts on Twitter, Facebook, LinkedIn, and Instagram
• Other duties as assigned

You are the ideal candidate & will thrive if you:

• Have a post-secondary education or relevant experience in Business Administration, Political Science or Education or relevant disciplines
• Have 2-3 years of relevant work experience
• Have experience supporting a C-suite level executive in a start-up, university or not-for-profit that has a face-paced environment and is constantly changing (by the hour!)
• Are a self-starter who knows how to “run with a task”, ambitious and can work both independently and with a team
• Are proactive and think about how to solve a problem before it even becomes a problem.
• Are patient, welcoming, and customer-focused in your delivery of support as being helpful is your default and it brings you joy.
• Stay calm under pressure – you don’t get flustered despite various interruptions.
• Able to maintain composure, remain professional, and be respectful even during difficult times while comfortable voicing opinion.
• Are detailed-oriented, nothing gets by you, and you don’t drop the ball
• Are comfortable with ambiguity and understand context quickly
• Are quick and accurate in delivering results
• Have a growth mindset and aren’t afraid to fail fast and take ownership for your mistakes (hey we all make them!)
• Love problem-solving – no matter how trivial or complex the problem may seem; you will come up with a solution and that is why people ask you for help when they are blocked.
• Are hungry to learn and are always seeking to improve systems and processes
• Are high impact and low drama.
• Are agile and can shift priorities quickly to respond to regular changes in the team priorities
• Are seeking to learn more about different aspects of business operations
• Earn trust everywhere you go, especially when it comes to supporting leaders and executives

Assets include:

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector

Logistics

This is a hybrid job based in Toronto. This team works 2-3 days in office and the remainder of the week remotely. The job does require some irregular hours (that includes weekends and evenings) and occasional travel.

Starting salary:$44,060
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Provincial Event Administrative Assistant (LEAP & GirlJam), Ontario (3-Year Contract)
*Hybrid work arrangement, Location - Toronto, ON

About the Opportunity

Reporting to the Ontario Provincial Operations Team Lead, the Provincial Event Administrative Assistant, along with the Provincial Operations team will provide support to two Ontario Council projects; GirlJam 2024 and LEAP 2025.

GirlJam 2024 is a one-day event that will provide girl/youth members the opportunity to experience GGC sisterhood through a variety of activities, such as advocacy and Take Action activities. Target participant number is 5000 participants/staff and volunteers.

LEAP 2025 is a seven-day overnight provincial camp that will be held in the summer of 2025 at Doe Lake Girl Guide Camp in the Huntsville area. Target participant number is 1100 participants/staff and volunteers.

This role will work collaboratively with provincial and national staff teams, senior provincial volunteers, and volunteer committees to ensure the successful planning and execution of GirlJam 2024 and LEAP 2025.

Responsibilities Include:

• Provide administrative support to the Provincial Event Coordinators in the following areas:
• Event Logistics Management: site services, transportation, merchandise, registration etc.
• Vendor Management: procurement, contract management, vendor relations
• Financial Management: expense tracking and coding, monitoring of unit bank processes etc.
• Volunteer Management: processing of volunteer applications, candidate tracking, etc.
• <Risk Mitigation Management: Safe Guide (GGC’s risk management policies) documentation and administration etc.
• Provide ongoing support to volunteers and event registrants by monitoring multiple email inboxes
• Ability to be on-site for the duration of each event
• Understand how to apply organizational policies regarding inclusivity to provincial projects and event processes, communication, and customer queries
• Other duties as required

You are an ideal candidate if you have:

• Related degree or diploma (Business Administration, Event Management, Volunteer Management) or equivalent work experience
• 2-3 years experience working in an office environment
• Demonstrated computer software proficiency with MS Office; Office 365 and intermediate knowledge of Word, Excel, OneNote and Outlook.
• Demonstrated ability to provide excellent customer service
• High accuracy and attention to detail required for data entry, allowing for low error rate and speed
• Ability to set priorities, manage time and meet deadlines
• A positive, enthusiastic attitude and a committed team player who demonstrates a high degree of initiative, judgement, and problem-solving ability
• Embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Assets include:

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector
• Event planning/on site event management
• French language skills/fluency (and any other language spoken in Canada)

Starting salary:$40,166
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Provincial Event Coordinator (LEAP), Ontario (3-Year Contract)
*Hybrid work arrangement, Location - Toronto, ON

About the Opportunity

Reporting to the Ontario Provincial Operations Team Lead, the Provincial Event Coordinator, along with the Provincial Operations team will provide support to an Ontario Council project; LEAP 2025.

LEAP 2025 is a seven-day overnight provincial camp that will be held in the summer of 2025 at Doe Lake Girl Guide Camp in the Huntsville area. Target participant number is 1100 participants/staff and volunteers.

This role will work collaboratively with provincial and national staff teams, senior provincial volunteers, and volunteer committees to ensure the successful planning and execution of LEAP 2025.

Responsibilities Include:

• Provide oversight and direction with the support of the Provincial Event Administrative Assistant in the following areas:
• Event Logistics Management: site services, transportation, merchandise, registration etc.
• Vendor Management: procurement, contract management, vendor relations
• Financial Management: monitoring of event budget, and other financial processes relating to the event etc
• Volunteer Management: work with the project lead with the recruitment of event volunteers, attend committee meetings, etc.
• Risk Mitigation Management: Safe Guide (GGC’s risk management policies) documentation and administration etc.
• Provide ongoing support to volunteers and event registrants by monitoring multiple email inboxes
• Ability to be on-site for the duration of each event
• Understand how to apply organizational policies regarding inclusivity to provincial projects and event processes, communication, and customer queries
• Other duties as required

You are an ideal candidate if you have:

• Related degree or diploma (Business Administration, Event Management, Volunteer Management) or equivalent work experience
• 2-3 years experience working in an office environment
• Demonstrated computer software proficiency with MS Office; Office 365 and intermediate knowledge of Word, Excel, OneNote and Outlook.
• Demonstrated ability to provide excellent customer service
• High accuracy and attention to detail required for data entry, allowing for low error rate and speed
• Ability to set priorities, manage time and meet deadlines
• A positive, enthusiastic attitude and a committed team player who demonstrates a high degree of initiative, judgement, and problem-solving ability
• Embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Assets include:

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector
• Event planning/on site event management
• French language skills/fluency (and any other language spoken in Canada)

Starting salary:$44,060
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Provincial Event Coordinator (GirlJam), Ontario (2-Year Contract)
*Hybrid work arrangement, Location - Toronto, ON

About the Opportunity

Reporting to the Ontario Provincial Operations Team Lead, the Provincial Event Coordinator, along with the Provincial Operations team will provide support to an Ontario Council project; GirlJam 2024

GirlJam 2022is a one-day event that will provide girl/youth members the opportunity to experience GGC sisterhood through a variety of activities, such as advocacy and Take Action activities. Target participant number is 5000 participants/staff and volunteers.

This role will work collaboratively with provincial and national staff teams, senior provincial volunteers, and volunteer committees to ensure the successful planning and execution of GirlJam 2024.

Responsibilities Include:

• Provide oversight and direction with the support of the Provincial Event Administrative Assistant in the following areas:
• Event Logistics Management: site services, transportation, merchandise, registration etc.
• Vendor Management: procurement, contract management, vendor relations
• Financial Management: monitoring of event budget, and other financial processes relating to the event etc
• Volunteer Management: work with the project lead with the recruitment of event volunteers, attend committee meetings, etc.
• Risk Mitigation Management: Safe Guide (GGC’s risk management policies) documentation and administration etc.
• Provide ongoing support to volunteers and event registrants by monitoring multiple email inboxes
• Ability to be on-site for the duration of each event
• Understand how to apply organizational policies regarding inclusivity to provincial projects and event processes, communication, and customer queries
• Other duties as required

You are an ideal candidate if you have:

• Related degree or diploma (Business Administration, Event Management, Volunteer Management) or equivalent work experience
• 2-3 years experience working in an office environment
• Demonstrated computer software proficiency with MS Office; Office 365 and intermediate knowledge of Word, Excel, OneNote and Outlook.
• Demonstrated ability to provide excellent customer service
• High accuracy and attention to detail required for data entry, allowing for low error rate and speed
• Ability to set priorities, manage time and meet deadlines
• A positive, enthusiastic attitude and a committed team player who demonstrates a high degree of initiative, judgement, and problem-solving ability
• Embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Assets include:

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector
• Event planning/on site event management
• French language skills/fluency (and any other language spoken in Canada)

Starting salary:$44,060
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Governance Specialist

ABOUT THIS OPPORTUNITY

The Governance Specialist is a member of the Executive Office team who provides vital support to the Board of Directors. Their mandate is to provide direction, leadership, and support to ensuring the continual and seamless operations for the GGC Board of Directors and Board Committees. 

In the execution of their duties, the Governance Specialist has five key responsibilities: (1) lead the execution of governance operations and meeting administration, (2) lead all governance projects and events, (3) contribute to the creation of the annual departmental budget and event budgets, (4) support governance policy and compliance and (5) manage stakeholder relationships with Board Directors, Chairs, and staff. 

To successfully deliver the Governance Specialist is efficient, exceptionally organized, creativity, customer focused and produces work accurately and with speed. The Governance Specialist has governance subject matter expertise and is experienced in supporting a Board and Board Committees, all while providing recommendations for process and procedures improvements to better serve the Board Directors, as needed.

RESPONSIBILITIES

The Governance Specialist will:

• Manage the day-to-day operations and activities of the Board of Directors and committees – including coordinating the work of the committees
• Collaborate with the Volunteer Engagement Coordinator on recruitment, succession planning, and orientation activities 
• Conduct research, compile data and prepares reports and other written documentation per the Board and committees’ needs
• Be responsible for the accuracy of governance SharePoint sites, Outlook distribution lists, meeting calendar and calendar invites, and governance tracking documents
• Establish, revise, and maintain records of governance operational procedures and business processes where relevant 
• Design and/or implement process improvements - including new methods, processes and tools for efficient, effective and innovative ways of delivering leading practices in NFP governance 
• Participate in monthly update meetings with the CEO and Manager, Executive Suite & Governance to review upcoming actions items and ensure agendas are framed well in advance
• Attend Board of Directors and Committee meetings (where appropriate) and act as the recording secretary who drafts accurate minutes
• Coordinate action items and results/outcomes of the Board’s meetings to ensure board approved policies and activities are carried out in the organization
• Lead the coordination of forward business cycles and schedules for the operations of the Board and Committees 
• Compile briefing materials, and the distribution of meeting materials in a timely manner. 
• Lead the planning and execution of all governance related projects and events including annual events such as the Annual General Meeting (AGM), Board Retreat, and Board Orientation 
• Provide clear, concise, timely and detailed communication to Board members about their involvement and participation in meetings, events and trips especially around travel arrangements and registrations
• Conduct site visits, make recommendations re: hotel/conference facilities, vendors hardware/software as required for off-site/on-site governance meetings and events 
• Support the Board of Directors in accordance with GGC by-laws, board policies and all relevant statutory regulations through the creation and development of appropriate structures and processes 
• Contribute to the creation of the annual budget, event budgets, projections/future forecasting and reconciling of expenses and charges to the budget
• Develop deliverables that presents information in a compelling, logical and clear manner based on needs and requirements of task/project and takes ownership for tasks and deliverables with the ability to understand the implications of findings and develops recommendations
• Develop a strong understanding of all aspects of the organization’s operations and decision-making structure

YOU ARE AN IDEAL CANDIDATE & WILL THRIVE IF YOU:

• Have a post-secondary degree in Business Administration, Public Policy, or a relevant discipline
• Have at least 3-5+ years of experience supporting a Board and its committees, including proven minute-taking and meetings management skills 
• Have a sound understanding of best practices in governance especially for the non-for-profit sector
• Have experience working within the non-profit or charitable sector
• Have project management training from an accredited college/university 
• Have event and travel management experience 
• Have excellent verbal and written communications skills 
• Have intermediate proficiency with Office 365 (Word, Excel, PowerPoint, Publisher, Teams, SharePoint and Outlook), Zoom, Canva, Eply, Adobe, Survey Monkey and are a quick learner with new technologies
• Have a proven record of showing discretion and good judgement in handling confidential matters
• Have proven track record of building strong, collaborative and positive working relationships with various stakeholders 
• Love problem-solving – no matter how trivial or complex the problem may seem, you will come up with a proactive solution and that is why people ask you for help when they are blocked.
• Stay calm under pressure – in fact its your default – you don’t get flustered despite being pinged, called upon and interrupted. 
• Earn trust everywhere you go, especially when it comes to supporting leaders and executives Are detailed-oriented, nothing gets by you and you don’t drop the ball
• Can handle multiple tasks at the same time whilst managing multiple stakeholders and deadlines 
• Are comfortable with ambiguity and understand context quickly
• Are quick and accurate in delivering results Are a self-starter who knows how to “run with a task” and can work both independently and with a team 
• Are patient, welcoming, and customer-focused in your delivery of support as being helpful is your default 
• Are agile and can shift priorities quickly to respond to regular changes in the team priorities Have a growth mindset and aren’t afraid to fail fast and take ownership for your mistakes (hey we all make them!)
• Are hungry to learn and are always seeking to improve systems and processes
• Are high impact and low drama 
• Are a strategic thinker, who thrives when you are helping and supporting others
• Are agile and can shift priorities quickly to respond to regular changes in team priorities 

 ASSETS INCLUDE:   

• Knowledge of/experience with Guiding
• Experience working with a diverse population of volunteers within the non-profit sector

LOGISTICS:

This is a hybrid job with irregular hours (that includes weekend) and occasional travel. 
 
Starting Salary: $55, 231

If this sounds like a job tailor-made for you, apply today!
Send your cover letter and resume (as one file)
Attn: Lovely Batallones, Talent Acquisition Specialist via email HR@girlguides.ca 

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Kindly reference the position title in the subject line of your email message. 
Submissions without a cover letter will not be considered. 

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is actively searching for a Volunteer Management Specialist

*Hybrid work arrangement

ABOUT THIS OPPORTUNITY

GGC has a volunteer membership of 15,000. The Volunteer Management Specialist’s ultimate goal is to be the resident expert on volunteer performance & management. They develop guidelines and coaching to senior volunteers in volunteer management roles on how to encourage exceptional performance and how to manage performance issues. They are also the resident expert on volunteerism and its trends, both internal and external to Girl Guides. They use their knowledge and expertise to recommend strategies to the organization and to develop, implement, and continuously improve effective procedures, resources and tools that support members on performance management.

Responsibilities include:

Membership support

• Manage the development and implementation of performance guidelines for adult members and volunteers
• Develop and implement ongoing training and learning support on coaching and performance management for GGC’s senior volunteers
• Provide advice and coaching support to senior volunteers on performance development and management and other topics related to volunteer management
• Collaborate with the Learning and Engagement Team on trainings and other learning opportunities for senior volunteers
• Work with other membership staff to develop insights on drivers of satisfaction and report to internal networks to inform actions and strategies that drive retention in adult members
• Develop strategic communications to support volunteer performance and coaching, specifically contributing to publications for senior volunteers
• Develop and monitor the typical GGC adult member lifecycle to support and inform the design of programs and processes at the organization
• Understand membership statistics and make recommendations for improving data requirements to support ongoing projects; provide support to data analyst, when required
• Monitor trends and best practices in volunteer management and volunteerism to share with network of volunteer managers at the organization and provide input on programs and activities at GGC
• Maintain membership policies and procedures and support the development of new ones as needed including performance management and other volunteer management related topics
• Support the creation of volunteer position descriptions and assessment of existing ones for improvements and updates
• In collaboration with Learning and Development staff support the creation of a learning journey for specific volunteer roles
• Maintain a high level of knowledge concerning the membership database (iMIS) to access information and generate reports

Administration

• Contribute to the development of the Member Relations department budget and monitor project expenses, as required
• Actively contribute to the short, medium, and long-term planning of the Member Relations department and GGC’s strategic plan implementation

You are an ideal candidate if you have/are:

• Volunteer or membership management experience
• Experience designing and facilitating coaching and training sessions
• Experience designing and executing retention strategies and campaigns
• Experience analyzing, synthesizing and reporting data
• Strong copy-writing skills with a specific focus on a volunteer audience
• Experience and excellence in analyzing data and deriving insights for recommendations
• Skilled at influencing stakeholders to adopt recommendations for supporting senior volunteers
• Exceptional at creating reports and PowerPoint presentations to share data in a clear and compelling manner
• Proficient in the Office 365 suite including SharePoint, OneDrive, Teams, etc.

Starting Salary: $67,789
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to: Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Kindly reference the position title in the subject line of your email message. 
Submissions without a cover letter will not be considered. 

GGC-GduC is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity seeking groups.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People and Culture at HR@girlguides.ca. 

We thank all candidates for their interest. Only those selected for an interview will be contacted.