Employment Opportunities

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Seasonal Opportunities

Administrative Assistant, People & Culture (HR)(Summer Intern, 8-Week Contract - Ontario)

GGC is actively searching for a Administrative Assistant, People & Culture (HR)
*Hybrid work arrangement. Location: 50 Merton St., Toronto, Ontario

About the Opportunity

Reporting to the Employee Experience Business Partner, in this role, you will be part of the People and Culture Team, contributing to a positive work culture and employee experience. With a high degree of patience, and strong attention to detail, you will be very successful in this role.

In this role, you will:

Provide general administrative support to the People & Culture Team: Employee Experience Business Partner, Talent Acquisition Specialists, and Employee Experience Coordinator.
Manage the Department shared general email inboxes, organize applications and escalate any inquiries as required.
With direction from the Director, People & Culture, schedule and assist with organizing team and country-wide meetings.
Update HR related resources, including the Employee Experience SharePoint site as required to ensure content is current.
In collaboration with the People & Culture team, coordinate outgoing communications and projects related to the employee experience life cycle.
With the direction of the Employee Experience Coordinator and Talent Acquisition Specialists, assist with the recruitment process by editing job postings, updating website employment opportunities.
With the direction of the Employee Experience Business Partner, coordinate and schedule new hire orientations and assist with other tasks related to hiring, onboarding and offboarding processes.
Exercise sound judgment and discretion in the collection and dissemination of employee information.
Adhere to all relevant policies, procedures, and practices.
Liaise with other departments as required.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

Requirements:

Currently working towards or have completed a degree or diploma in a related field (Human Resources Management) or have equivalent work experience.
Have excellent attention to detail and sound analytical skills.
Can demonstrate the ability to provide exceptional customer service.
Possess excellent communication skills, both verbal and written.
Have intermediate knowledge of MS Office – Word, Excel, and Outlook.

Assets include:

Working knowledge of MS SharePoint and Smartsheet.
Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.

Salary: $15.50 per hour, based on a 35-hour work week.
*Salary based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Simon Bain, Talent Acquisition Specialist at HR@girlguides.ca. Reference to position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized,
Indigenous, people from the 2SLGBTQI+ community, people with disabilities
and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Legal Department Records & Archives Assistants (Summer Intern, 8- Week Contract - Ontario)

GGC is seeking 2 detail-oriented Legal Department Records & Archives Assistants (Summer Intern, 8- Week Contract)
*Location: 50 Merton St. and 180 Duncan Mill, Toronto, ON.

About the Opportunity

Reporting to the Legal Specialist, in this role, you will be part of the Operations Team. You will support the GGC archives and records management program as we consolidate files and artifacts.

The Records & Archives Assistant will:

Prepare files for scanning (removing staples, entering file names into database).
Scan files.
Prepare files for shredding.
Be Shredding or arranging for shredding.
Identify duplicate materials in archives collection (uniforms, photographs and publications).
Adhere to all relevant policies, procedures, and practices.
Liaise with other departments as required.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned

You are an ideal candidate if you:

Have the ability to lift 40lbs.
Are working towards or have completed a degree or diploma in a related or have equivalent work experience.
Have excellent attention to detail and sound analytical skills in relation to numerical data.
Can demonstrate the ability to provide exceptional customer service.
Possess excellent communication skills, both verbal and written.
Have intermediate knowledge of MS Office – Word, Excel, and Outlook.

Assets:

Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.
Fluency in French.

Salary: $15.50 per hour, based on a 35-hour work week.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Unified Banking Clerks (Contract to September 1st, 2023 - Ontario)

Girl Guides of Canada is seeking 3 detail-oriented Unified Banking Clerks (Contract to September 1st, 2023)
*Hybrid work arrangement. Location: 50 Merton Street, Toronto, ON.

About the Opportunity

Reporting to the Unit Banking Manager in this role, you will process a high volume of transactions every day. You will work closely with our volunteer Unit Treasurers to assist and ensure that all the receipts submitted are accounted for and unit bank accounts are balanced. With a high degree of patience, strong attention to detail, and a level head under pressure, you will be very successful in this role.

In this role you will:

Collaborate with Help Desk inquiries to identify and resolve banking related problems.
Provide customer service for volunteers, advising on any banking questions or concerns in a timely manner.
Develop and maintain electronic filing system related to ongoing email communications as well as back up information required for verifying transactions.
Be responsible for verifying the accuracy and compliance with policies of a high volume of transactions each day (approx. 100 transactions per day).
Understand how to apply organizational policies regarding inclusivity to unified banking processes, communication and customer queries.
Adhere to all relevant policies, procedures, and practices.
Liaise with other departments as required.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

Requirements:

Are working towards or have completed a degree or diploma in a related field (Accounting or Business Administration) or have equivalent work experience.
Have excellent attention to detail and sound analytical skills in relation to numerical data.
Can demonstrate the ability to provide exceptional customer service.
Possess excellent communication skills, both verbal and written.
Have intermediate knowledge of MS Office – Word, Excel, and Outlook.
Comfortable working independently

Assets include:

Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.
Fluency in French.

Salary$20.00 per hour, based on a 35-hour work week.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Provincial Administrative Support Assistant (Summer Contract - Nova Scotia)

GGC is actively searching for a Provincial Administrative Support Assistant (Summer Contract - Nova Scotia).
*Location: 32 Glendale Ave, Unit 1, Lower Sackville NS

About the Opportunity

Reporting to the Team Lead, Provincial Operations for Nova Scotia, in this role, you will be part of the Provincial Operations Team. You will provide administrative support and office support for the team. With a high degree of patience, strong attention to detail you will be very successful in this role.

In this role you will be:

Provide on-site office support at 32 Glendale Ave, Unit 1, Lower Sackville, NS:

File clean up.
Inventory.
Preparing files for storage / shredding.
Provincial projects.
General admin tasks as assigned.

Adhere to all relevant policies, procedures, and practices.
Liaise with other departments as required.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned

Requirements:

Have the ability to lift 40lbs.
Have excellent attention to detail and sound analytical skills.
Have intermediate knowledge of MS Office – Word, Excel, and Outlook.
Can demonstrate the ability to provide exceptional customer service.
Possess excellent communication skills, both verbal and written.

Assets:

Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.

Eligibility Requirements: This position is funded through the 2023 Canada Summer Jobs Program.

Applicants must meet the following criteria to qualify for the program:

You are between 15-30 years of age at the start of the employment.
You are a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
You have a valid Social Insurance Number at the start of employment and are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Salary: $17.00 per hour, based on a 35-hour work week.

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) by May 8, 2023, to: Kristel Pellow, Employee Experience Coordinator -  HR@girlguides.ca. Reference position title in subject line of email.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Information & Content Management Assistant (Summer Contract - Ontario)

GGC is actively searching for a Information & Content Management Assistant (Summer Contract-ON).
*Location: 50 Merton Street, Toronto, ON.

About the Opportunity

Reporting to the Senior Manager, Member Services, you will work with the Member Services team to improve GGC’s policies and procedures documents by reviewing current documentation, undertaking research in membership procedures best practices, and making recommendations for improving language, clarity, tone, etc. You’ll succeed in this role if you have a strong attention to detail, an interest in clear communication, and the ability to work independently.

In this role you will be:

Update GGC manuals, documents and procedures with new content.
Audit manuals & procedures for key words, language or themes which need updating.
Recommend improvements to manuals and procedures for clarity and improved readability.
Update manual and procedural tracking systems to reflect changes.
Draft communications on updates to manuals or procedures.
Perform other duties as needed
Apply organizational policies regarding inclusivity to content, member communication and customer service.

Requirements:

Are working towards or have completed a degree or diploma in a related or have equivalent work experience.
Have excellent attention to detail and sound analytical skills.
Have intermediate knowledge of MS Office – Word, Excel, and Outlook.
Can demonstrate the ability to provide exceptional customer service.
Possess excellent communication skills, both verbal and written.

Assets:

Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.
Fluency in French.

Eligibility Requirements: This position is funded through the 2023 Canada Summer Jobs Program.

Applicants must meet the following criteria to qualify for the program:

You are between 15-30 years of age at the start of the employment.
You are a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
You have a valid Social Insurance Number at the start of employment and are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Salary: $15.00 per hour, based on a 35-hour work week.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Guiding Experiences Interns (Summer Contract - Ontario)

GGC is actively searching for a Guiding Experiences Interns (Summer Contract-ON).
*Location: 50 Merton Street, Toronto, ON.

About the Opportunity

Reporting to the Senior Manager, Program and Outdoor Experiences, in this role, you will be part of the Member Experience Team. The work will be primarily administrative, but depending on your passion/talent you could do design, writing, data analysis, research, customer support etc.

In this role you will be:

Contribute to a variety of projects that are crucial to a positive and inclusive guiding experience (e.g. trainings, girl engagement, inclusive programming, travel, events etc.)
Assist with programming efforts for Guiding for 2022/23 year. These may include:

Helping to assemble resources for reports to showcase guiding experiences.
Supporting youth participants for 2022 GGC trips.
Assisting with girl and volunteer events and trainings.

Possibly complete the following tasks: design, writing, data analysis, research, customer support etc.
Adhere to all relevant policies, procedures, and practices.
Liaise with other departments as required.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

Requirements:

Are working towards or have completed a degree or diploma in a related or have equivalent work experience.
Wish to work closely with the amazing Member Experience Administrative Assistant and super supportive managers.
Have excellent attention to detail and sound analytical skills.
Have intermediate knowledge of MS Office – Word, Excel, and Outlook.
Can demonstrate the ability to provide exceptional customer service.
Possess excellent communication skills, both verbal and written.

Assets:

Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.
Fluency in French.

Eligibility Requirements: This position is funded through the 2023 Canada Summer Jobs Program.

Applicants must meet the following criteria to qualify for the program:

You are between 15-30 years of age at the start of the employment.
You are a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
You have a valid Social Insurance Number at the start of employment and are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Salary: $15.00 per hour, based on a 35-hour work week.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Summer Program and Office Assistant (Summer Contract - Alberta)

GGC is actively searching for a Summer Program and Office Assistant (Summer Contract - Alberta) (Summer Contract).
*Location: 11055 107 St NW, Edmonton, Alberta

About the Opportunity

Girl Guides of Canada, Alberta Council, serving Alberta, Northwest Territories and Yukon, has a membership of about 12,000. This Summer Program and Office Assistant’s position will be to support the development and implementation of challenges and program activities for members throughout the council area. Position will be based in Edmonton with an expectation of at least 1 day/ week being spent in office. Some travel might be requested but can be discussed.

In this role you will be:

Helping volunteers plan program for the ANY Council summer camps, including but not limited to Arts camp, Pathfinder/Ranger Camp, Summer Guide Camp, and Summer Brownie Camps.

This will include planning activities, buses as needed, coordinating volunteers, registration, and any other activities that are requested.
May choose to attend camps if desired.

Help develop challenges for the Membership Committee, PR Committee, International Committee, Program Committee, and Camping Committee.

This will include coordinating with the Adviser and committee on topics and challenges to be included.
Working with National program supports to ensure Diversity, Equity, and Inclusivity.
Development, approval, and procurement of crests.

Help with office duties as needed.

Including filing, archives, and general office duties.

Adhere to all relevant policies, procedures, and practices.
Liaise with other departments as required.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

Requirements:

Are working towards or have completed a degree or diploma in a related or have equivalent work experience.
Self-starter and can work independently.
Excellent interpersonal skills and can work with people of all ages.
Give attention to detail and have sound analytical skills.
Can demonstrate the ability to provide exceptional customer service.
Possess excellent communication skills, both verbal and written.

Assets:

Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.

Eligibility Requirements: This position is funded through the 2023 Canada Summer Jobs Program.

Applicants must meet the following criteria to qualify for the program:

You are between 15-30 years of age at the start of the employment.
You are a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
You have a valid Social Insurance Number at the start of employment and are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Salary: $25.00 per hour, based on a 35-hour work week.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Beach Lifeguard (Summer Contract - Nova Scotia)

GGC is actively searching for a Beach Lifeguard (Summer Contract - Nova Scotia) for our camp facility Harwood Lake Camp.
*Location: Hardwood Lake Girl Guide Camp, 62& 71 Hardwood Lake Lane, Lake Paul, Kings Co, Nova Scotia B0P 1O0

About the Opportunity

Reporting to the Team Lead, Provincial Operations or designate, you will be the Beach Lifeguard at Harwood Lake Girl Guide Camp in Nova Scotia.

In this role, you will:

Maintain a safe, interesting and enjoyable waterfront and naturalist program for Guiding members in accordance with Safe Guide and waterfront policies.
Ensure the safety of participants in all waterfront activities.
Establish and maintain a safe swimming area.
Provide waterfront supervision to all participants.
Inspect the condition of waterfront safety equipment, first aid kit, boathouse, boats and related equipment and report any concerns or deficiencies to your supervisor.
Work at the lakefront from 9 am to 4:30 pm daily, with scheduled breaks and lunch.
Visit each campsite as they host the Beach Lifeguard for breakfast, lunch and dinner.
Be responsible for the campers on their schedule when the weather is not suitable for water activities.
Organize a camp regatta day weekly. The Beach Lifeguard is responsible for planning and implementing the regatta event.
Apply organizational policies regarding inclusivity to content, member/camper communication and customer service.
Other duties as assigned.

Requirements:

Must be 18 years of age or older to meet Safe Guide ratio requirements.
Ensure that the following are reflected on your resume:

Current Standard First Aid and CPR C certification.
Current NLS Waterfront Award and 750 hours recent related experience.
Paddle Canada Intermediate Lake Skills Tandem, and Sea Kayaking Skills Level 1, or equivalent courses offered in your province/territory.

Assets:

Ability to work independently, as part of a team, and under supervision.
Ability to communicate both verbally and in writing with children and adults.
Other qualifications as per Safe Guide for ‘Waterfront Staff’ or ‘Beach Lifeguards’.
Current NLS Waterfront Award. Candidates with NLS Pool are welcome to apply.
Familiar with Girl Guides of Canada and/or have experience in the voluntary sector with non-profit organizations.

Eligibility Requirements: This position is funded through the 2022 Canada Summer Jobs Program.

Applicants must meet the following criteria to qualify for the program:

You are between 15-30 years of age at the start of the employment.
You are a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
You have a valid Social Insurance Number at the start of employment and are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Starting Salary: $17.00 per hour, based on a 35-hour work week.

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) by May 15, 2023, to: Kristel Pellow, Employee Experience Coordinator -  HR@girlguides.ca. Reference position title in subject line of email.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Summer Program Manager(Summer Contract - British Columbia)

GGC is actively searching for a Summer Program Manager.(Summer Contract - British Columbia)
Location: Camp Olave, 1570 Jack Rd, Sechelt, BC V7Z 0A1.

About the Opportunity

Reporting to the Team Lead, Provincial Operations (BC), or designate. You will ensure, in co-operation with the Camp Olave Management Committee (COMC), that Camp Olave is a secure, safe, well –maintained facility enjoying good relations with Guiding members and the local community.

Responsibilities include:

Assist COMC to adhere to the health and safety requirements of Safe Guide, the Province of BC and the municipality of Sechelt, as well as fire and insurance regulations.
Check campers into their campsite and checks them out when they leave.
Is the usual person who fields complaints or concerns from the campers
Ensures campers are following safety rules.
Liaises with maintenance crew and cleaning crew.
Keeps an open dialogue with the Personnel Coordinator of the Camp Olave Management Committee.
Collects crest orders and distributes same to the campers.
Orders supplies – cleaning products, toilet paper etcetera.
Picks up mail and sends to appropriate person.
Ensures that each site has sufficient supplies prior to their arrival.
Submits a monthly written report to the Camp Olave Management Committee.
Complies the monthly bed night count and submits to the Camp Olave Management Committee.
Provide archery training for Guiders (in off season when lifeguards not on site).
Coordinate Camp Olave’s role in the event of a natural disaster with the Sunshine Coast Emergency Program.
Supervise the 2 onsite lifeguards including preparing their work schedules and time sheets.
Work with the lifeguards and the Camp Olave Management Committee to offer programs for the campers.

Qualifications:

Have awareness of the purpose and the direction of Camp Olave and the Vision, Mission and Guiding Principles of Girl Guides of Canada.
Have a knowledge of Safe Guide (GGC risk management manual) with emphasis on waterfront activities.
Be reliable, show initiative and ability to work efficiently without supervision.
Be computer skilled enough to send emails and monthly reports.
Have great interpersonal skills.
Provide a Police Record Check to the Girl Guides of Canada every 3 years

Starting Salary: $25/Hourly (Additional $250/ Month if supervison of Waterfront Staff)

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to: Camp Olave Recruitment at HR@girlguides.ca. Reference position title in subject line of email.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Waterfront Staff (May to August 2023 - British Columbia)

GGC is actively searching for a Waterfront Staff (May to August 2023 - British Columbia)
Location: Camp Olave, 1570 Jack Rd, Sechelt, BC V7Z 0A1.
The successful applicant will ideally live onsite at Camp Olave for the duration of the contract term (room and board will be provided by the Camp).

About the Opportunity

Join us and work May through to August. With over 1500 meters of ocean beach overlooking the scenic Georgia Strait, this position will allow you to play an important part in the girls’ fun, friendship, adventures and discovery at Camp Olave. The camp has been operating for 95 years providing a variety of camping experiences for girls. Covid-19 organizational /provincial protocols will be adhered to.

You will report to the Waterfront Manager and in this exciting position your main responsibility will be to ensure the safety of participants in all waterfront activities including swimming, kayaking and canoeing. Additionally, you will support other activities in the camp such as leading girls through various nature programs and special events. For more information about Camp Olave please visit our website: www.campolave.com

In this role, you will:

Maintain a safe, interesting and enjoyable waterfront and naturalist program for Guiding member in accordance with Safe Guide and waterfront policies.
Ensures the safety of participants in all waterfront activities such as swimming, kayaking and canoeing.
Establishing and maintaining a safe swimming area.
Provide waterfront safety instruction to all participants.
Organize recreational waterfront and nature programs by scheduling and arranging aquatic and nature activities with Guiding groups.
Inspect the condition of waterfront safety equipment, first aid kit, boathouse, boats and related equipment and report any concerns or deficiencies to the Staff Supervisor.
Establish and implement special events under the supervision of the Staff Supervisor.
Assist with established nature programs for campers by performing duties such as:
- Demonstrating activities and displays in the nature house.
- Leading nature rambles on the beach and along trails.
- Conducting evening nature programs such as an introduction to astronomy.
- Orienteering activities.
- Ensuring that self-guided nature materials are ready for use at all times and providing orientation in their use for Guiders.
- Enhancing the established nature program with specialized naturalist skills.
Train Guiders to safely lead their own unit through the archery program.
Facilitate the Low Ropes course in coordination with the Low Ropes Site Manager.
Perform other related duties as assigned.
Apply organizational policies regarding inclusivity to content, member/camper communication and customer service.
Adheres to all relevant policies, procedures, and practices.
Liaise with other members, volunteers and stakeholders as required.
Provide general, ongoing support to members/volunteers/campers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
Other duties as assigned.

Requirements:

Must be 19 years of age or older to meet Safe Guide ratio requirements.
Ensure that the following are reflected on your resume
- Current Standard First Aid and CPR C certification.
- Current NLS Waterfront Award and 750 hours recent related experience.
- Paddle Canada Intermediate Lake Skills Tandem, and Sea Kayaking Skills Level 1, or equivalent courses offered in your province/territory.

Assets:

Ability to work independently, as part of a team, and under supervision.
Ability to communicate both verbally and in writing with children and adults.
Other qualifications as per Safe Guide for ‘Waterfront Director’ or ‘Lifeguards’.
Current NLS Waterfront Award. Candidates with NLS Pool are welcome to apply.
Environmental studies an asset

Hourly Starting Salary: *$26.50

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) to Camp Olave Recruitment at HR@girlguides.ca by March 24,2023. Reference position title in subject line of email.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Current Opportunities

Community Outreach Event Representative (4-Month Contract, Interior BC)

GGC is actively searching for 2 to 3 temporary Community Outreach Event Representatives
*Work Location: Kelowna, Kamloops and Vernon, BC (various locations)

About the Opportunity

This is an exciting opportunity to join a leading girl-driven organization in a role that is critical to unleashing the organization’s potential to grow. Reporting to the Team Lead, Member Growth this role supports membership growth in BC by representing GGC at key events in the Vancouver area to recruit new adult and girl members. Community Outreach Event Representatives will play a crucial role in ensuring accountability for event success to meet our strategic growth objectives.

This is a short-term contract role for the following dates and events (schedule may be subject to changes):

Event	Location	Start Date	End Date
Funtastic Music Fest	Vernon	01-Jul	03-Jul
WestSide Daze Festical	West Kelowna	08-Jul	09-Jul
Kelowna Block Party	Kelowna	22-Jul	22-Jul
Kamloops Pride Week	Kamloops	21-Aug	27-Aug
Children's Arts Festival	Kamloops	17-Sep	17-Sep
Thompson Rivers University Fall Open House	Kamloops	21-Oct	21-Oct

*Additional hours may be required to facilitate event set up, tear down and other activities to prepare for the events.

In this role, you will:

Represent GGC to new audiences at local community events held at various locations and maintain brand integrity.
Manage booth activation by providing information and education about GGC’s programming, opportunities for girls, and volunteering information for adults through activities such as: brochure distribution; engaging attendees in discussions around programming and initiatives; provide information on how to register or how to volunteer; and answer queries or direct to other volunteers and/or GGC staff as needed.
Collect information of potential leads through designated methods prepared by GGC.
Work in collaboration with GGC volunteers supporting the events.
Transport equipment to and from the GGC North Vancouver office and event venue.
Conduct set-up and tear down at event venue within the venue’s specified guidelines and following the GGC booth design.
Gather data from the event and conduct, monitor and evaluate to report on each event with qualitative and quantitative data.
Perform other duties as required to support the event.
Communicate regularly with the Member Growth Coordinator, BC.
Apply organizational policies regarding inclusivity to provincial projects and event processes, communication and customer queries.
Other duties as assigned

You are the ideal candidate if you have:

Related post-secondary education or relevant work experience in recruitment, promotions, events, marketing or sales-related activities.
Excellent communication (written and verbal) and interpersonal skills.
Outstanding organizational and coordination abilities.
Ability to work independently, and with a team.
Mandatory condition of employment for this role: valid Canadian driver’s license in good standing.
Access to your own vehicle to transport equipment to/from office to event venues

Assets include:

Experience in Membership-based organizations, Associations or Non–profit organizations
Ability to travel, if required, up to 2.5 hours’ distance to events in designated locations within the region.
Experience working with volunteers
Knowledge of Girl Guides of Canada

Starting Salary: $21.00 per hour

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Community Outreach Event Representative (4-Month Contract, Vancouver)

GGC is actively searching for 2 to 3 temporary Community Outreach Event Representatives
*Work Location: Greater Vancouver, BC (various locations)

About the Opportunity

This is a short-term contract role for the following dates and events (schedule may be subject to changes):

Surrey Pride	Surrey	24-Jun	24-Jun
Canada Day Surrey	Surrey	01-Jul	01-Jul
Khatsilano Street Fest	Vancouver	08-Jul	08-Jul
Honeybee Festival	Surrey	15-Jul	15-Jul
Vancouver Pride Festival	Vancouver	05-Aug	06-Aug
Vancouver Pride Parade	Vancouver	06-Aug	06-Aug
Vancouver Mural Fest	Vancouver	10-Aug	13-Aug
Recovery days	New Westminster	09-Sep	09-Sep
Car Free - Commerical	Vancouver	09-Sep	09-Sep
Car Free - Main St	Vancouver	16-Sep	16-Sep
Car Free - West End	Vancouver	23-Sep	23-Sep
West Coast Women's Show	Abbotsford	13-Oct	15-Oct
West Coast Women's Show	Vancouver	17-Nov	19-Nov
Fort Langley Night Market	Langley	07-Jul	25-Aug
Steveston Dragon Boat Festival	Richmond	19-Aug	19-Aug
Fraser North Farmers Market Society	Port Coquitlam, Pitt Meadows, Maple Ridge	13-Jun	26-Sep
PNE	Vancouver	26-Aug	26-Aug

*Additional hours may be required to facilitate event set up, tear down and other activities to prepare for the events.

**Additional events on Vancouver Island may be added.

In this role, you will:

Represent GGC to new audiences at local community events held at various locations and maintain brand integrity.
Manage booth activation by providing information and education about GGC’s programming, opportunities for girls, and volunteering information for adults through activities such as: brochure distribution; engaging attendees in discussions around programming and initiatives; provide information on how to register or how to volunteer; and answer queries or direct to other volunteers and/or GGC staff as needed.
Collect information of potential leads through designated methods prepared by GGC.
Work in collaboration with GGC volunteers supporting the events.
Transport equipment to and from the GGC North Vancouver office and event venue.
Conduct set-up and tear down at event venue within the venue’s specified guidelines and following the GGC booth design.
Gather data from the event and conduct, monitor and evaluate to report on each event with qualitative and quantitative data.
Perform other duties as required to support the event.
Communicate regularly with the Member Growth Coordinator, BC.
Apply organizational policies regarding inclusivity to provincial projects and event processes, communication and customer queries.

You are the ideal candidate if you have:

Related post-secondary education or relevant work experience in recruitment, promotions, events, marketing or sales-related activities.
Excellent communication (written and verbal) and interpersonal skills.
Outstanding organizational and coordination abilities.
Ability to work independently, and with a team.
Mandatory condition of employment for this role: valid Canadian driver’s license in good standing.

Assets include:

Experience in Membership-based organizations, Associations or Non–profit organizations
Ability to travel, if required, to Vancouver Island events
Experience working with volunteers
Knowledge of Girl Guides of Canada
Access to your own vehicle to transport equipment to/from office to event venues

starting Salary: $21.00 per hour

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Event Coordinators

Girl Guides of Canada is seeking 2 dynamic and detail-oriented Event Coordinators
*Hybrid/remote work arrangement. Location: Toronto, ON

About the Opportunity

To support the Girl Guides of Canada mission – a better world by girls – we are seeking two Event Coordinators to support the delivery of fun and engaging events across Canada. GGC wants to support our volunteers by managing registration, payments, and paperwork so they can focus on delivering events that WOW our girl members. As part of our Events team, the Event Coordinator will support senior volunteers with their events, while also equipping members with what they need to access and organize safe and fun in-person events. This includes registration systems, program connections and risk management support. If you are a person who thrives on supporting volunteers as they catalyze girl empowerment and fun, is organized, detail-oriented, and loves working with people on how to bring their ideas to life, please read on.

In this role, you will:

Provide support and insight to volunteers who are running local and provincial events for girls.
Create and manage registration forms for attendees, informed by local event volunteers.
Support volunteers with their planning, event communications; and help them navigate GGC processes to make it easy for them.
Use, and become an expert in, GGC’s online registration system.
Support Provincial Advisers with processes and resources pertaining to events, which includes escalating complex situations, collaborating on project plans and supporting advertising and budgeting.
Collaborate with Programming, Learning & Engagement, Finance, and Risk teams to keep operations simple and efficient.
Support GGC’s volunteer Learning & Engagement team by supporting adult event registrations when necessary.
Respond to general event inquiries and ensure that a positive customer service relationship is maintained.
Apply organizational policies regarding diversity, inclusivity and equity to content, member communication and customer service.
Other duties as assigned.

You are the ideal candidate if you have:

Related post-secondary education (Business Administration, Event Management, Volunteer Management) or equivalent work experience.
2-3 years’ experience working in an office environment.
Intermediate computer skills including Office 365 (Word, Excel, Power Point, Outlook, SharePoint, Teams).
Previous experience with database software and event registration systems preferred.
Demonstrated ability to provide excellent customer service and detail oriented.
Skilled at setting priorities and managing time.
You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.
Familiarity with Girl Guides of Canada and experience in the voluntary sector is an asset.
Previous experience with youth events is an asset
Remote work experience is an asset

Benefits:
What’s in it for you?

We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
Eligible to join the pension plan after 12 months.
Paid time off.
Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.

Starting Salary: * $44,060.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Bilingual Customer Care Centre Representative (1-Year Contract)

GGC is actively searching for a Bilingual Customer Care Centre Representative (1-Year Contract)(En/Fr)
*Remote work arrangement

About the Opportunity

Reporting to the Manager, Service Delivery, the Bilingual Customer Care Centre Representative will be part of a Canada wide, customer facing team for our organization. If your passion is providing great customer service and you have a knack for navigating people through online registrations and general processes, this could be the job for you!

The Customer Care Centre Representative will:

Process a high volume of phone calls, chats and emails every day. 
Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, caregivers/parents, and members. 
Create a strong partnership with our Unit Guiders (leaders) through providing them with timely and accurate administrative support.
Bilingualism – English and French.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

Desired Qualifications:

1-2 years of customer service experience.
Proficient with MS Office Suite and ability to learn new software quickly.
Friendly and professional demeanor. 
Excellent communication skills and enjoy working as part of a team. 
Comfort with ambiguity and working in a fluid, fast-paced environment. 
High attention to detail and ability to multi-task and stay organized. 
Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
Ability to have good judgement in situations requiring escalation.

Assets:

Experience working with a diverse population of volunteers within the non-profit or charitable sector.
Knowledge of/experience with Guiding.

Starting Salary: * $40,166.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Unified Banking Clerk

GGC is actively searching for a Unified Banking Clerk
*Remote work arrangement

About the Opportunity

Reporting to the Team Lead, Unified Banking, in this role, you will process a high volume of transactions every day. You will work closely with our volunteer Unit Treasurers to assist and ensure that all the receipts submitted are accounted for and unit bank accounts are balanced. With a high degree of patience, strong attention to detail, and a level head under pressure, you will be very successful in this role.

In this role, you will:

Collaboration with Help Desk inquiries to identify and resolve banking related problems.
Provide customer service for volunteers, advising on any banking questions or concerns in a timely manner.
Develop and maintain electronic filing system related to ongoing email communications as well as back up information required for verifying transactions.
Responsible for verifying the accuracy and compliance with policies of a high volume of transactions each day (approx. 150 transactions per day).
Understand how to apply organizational policies regarding inclusivity to unified banking processes, communication and customer queries.
Adheres to all relevant policies, procedures, and practices.
Liaise with other departments as required.

You are the ideal candidate if you have:

Related degree or diploma (Business Administration) or equivalent work experience.
Excellent attention to detail and sound analytical skills in relation to numerical data.
Demonstrated ability to provide exceptional customer service.
Excellent communication skills, both verbal and written.
Intermediate knowledge of MS Office – Word, Excel, and Outlook.

Assets:

Familiarity with Girl Guides of Canada and experience in the voluntary sector or working with volunteers.
Fluency in French.

Starting Salary: * $44,166.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Unified Banking Administrator (Contract to December 2023)

GGC is actively searching for a Unified Banking Administrator (Contract to December 2023)
*Remote work arrangement

About the Opportunity

Providing support for approximately 5000 Units and District finances nationwide.

Responsibilities include:

Administer credit limit requests on a daily basis with approval from Unified Banking Manager.
Process and verify transfer transactions in accordance with program policies on a weekly basis.
Manage and update Treasurer membership information to ensure database is correct.
Maintain and ensure all documents have supporting back up as it relates to Unified Banking (cheques, manual expenses, transfers) in accordance with filling protocols.
Develop and maintain up to date hard copy and electronic filing systems and back-ups.
Input, adjust, cancel or update records within the iMIS database and Web Form.
Reconcile differences between Web Form and ACCPAC.
Work collaborative with team members to coordinate processes and procedures such as transfers and monthly statement.
Provide customer service for volunteers, advising on any banking questions or concerns.
Understand how to apply organizational policies regarding inclusivity to unified banking processes, communication and customer queries
Apply organizational policies regarding diversity, equity and inclusivity to content, processes, member communication and customer service.

You are the ideal candidate if you have/are:

Have a related degree or diploma (Business Administration) or equivalent work experience.
Have at least 2 year of experience in AP/AR/Purchasing or Banking role
Have excellent customer service and communication skills, both verbal and written
Have excellent organizational abilities with the ability to multi-task and prioritize
Are a team player with ability to work with all levels within the organization
Have experience working in a fast-paced environment and have demonstrated initiative and attention to detail
Are a positive, enthusiastic and committed team player and have a demonstrated high degree of initiative, judgement and problem-solving ability
Have demonstrated computer software proficiency with MS Office; Office 365, intermediate Excel.
You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic

Starting Salary: * $44,060.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Recruitment Events Specialist (1-Year Contract)

GGC is actively searching for a Recruitment Events Specialist (1-Year Contract)
*Hybrid/remote work arrangement. Location: Greater Vancouver Area, B.C, or, Greater Toronto Area, ON.

About the Opportunity

This is an exciting opportunity to join a leading girl-driven organization in a role that is critical to unleashing organization potential to grow. Reporting to the Manager, Member Growth this role supports membership growth initiatives through the development of critical tools and resources to support recruitment and community events across GGC Councils. This role will also be leading the planning and management of large events that will promote Guiding and help increase girl and adult membership. The position will establish metrics for evaluating events and determining ROI using data and analytics. Most importantly, it contributes to a team that helps girls and women across the country join an exciting movement that allows a girl to be everything she wants to be.

In this role, you will:

Support the development of recruitment and community event planning and management manual for staff and volunteers.
Collaborate across teams to develop event equipment, collateral and other resources requested by Councils and staff.
Lead the nationwide rollout of relationship-based recruitment training for volunteers and staff.
Support the development of infrastructure for generating leads and conversion.
Establish metrics, collect and analyze data to determine the value of recruitment events in brand awareness and acquisition initiatives.
Lead identification, planning and management of priority large scale recruitment events while working collaboratively with other team members and volunteers, including event logistics, site preparation and tear-down, marketing collateral and other requirements for onsite events.
Support Get to Know Girl Guides series and the Brand Ambassador program.
Identify vendors, negotiate for best value and work closely with vendors and suppliers, and track work back schedules and deliverables.
Collaborate with Councils for volunteer mobilization to support events.
Explore partnerships with institutions to leverage resources for recruitment and community events.
Support onsite event execution, if needed.
Oversee local event staff, if applicable.
Support budget tracking, invoicing and payments for event related costs.
Coordinate promotional initiatives including e-blasts, registration drives, social media posts, etc.
Work with the Member Relations team to further plan, develop and execute the Member Acquisition Strategy
Support onboarding of volunteers, and event support staff (if applicable) for community outreach and recruitment activities as well as the development of strategic partnerships, as needed.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

You are the ideal candidate if you have:

Related degree (Marketing, Recruitment, Event Management, Sales/Business).
5+ years’ experience in event planning, management and execution
Demonstrated success in executing successful growth, recruitment and sales initiatives.
The ability to work outside of regular working hours as required, including weekends
Willingness to travel off-site to oversee events, if needed.
Strong relationship building skills, able to work in a highly collaborative environment
Outstanding organizational, coordination and project management skills and ability to work independently.
Excellent communication skills, both written and verbal.

Assets include:

Experience in Membership-based organizations, Associations or Non–profit organizations an asset.
Experience working with volunteers an asset.
Knowledge of Girl Guides of Canada an asset.
French language skills/fluency (and any other language spoken in Canada) an asset.

Benefits:
What’s in it for you?

We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
Eligible to join the pension plan after 12 months.
Paid time off.
Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.

Starting Salary: * $67,789.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Diversity, Equity & Inclusion Specialist

GGC is actively searching for a Diversity, Equity & Inclusion Specialist
*Hybrid/remote work arrangement. Location: Toronto, Ontario

About the Opportunity

Girl Guides of Canada (GGC) provides a safe space where every girl is empowered to be everything she wants to be. We are seeking a dynamic DEI expert to work with partners across the country in support of GGC’s journey to be an inclusive and equitable organization. This role has an emphasis on working in partnership with Indigenous Peoples and communities. The successful candidate will work with a talented and charismatic Manager, DEI, and will help to inform decisions made by senior staff, volunteers and the Board of Directors.

GGC is continuing a deliberate journey and is committed to doing the hard work that will ensure every girl can say “I belong”. In the past few years, here are just some of the actions we have taken:

Created a National Indigenous Advisory Circle to advise on decision-making
Partnered with Indigenous-led organizations to support girls as they take “reconciliACTIONS”
Delivered staff training on the truths of Indigenous histories and anti-Indigenous racism today
Worked with an Indigenous-led and -owned consultancy to host a blanket circle with senior volunteers and staff, and to hold a session at GGC’s AGM to explore the truth and harms of colonialism
Created a new role of DEI Facilitator for volunteers to deliver peer-based coaching to volunteers
Completed an inclusion & equity audit of GGC Provincial Program challenges to improve inclusivity
Delivered resources to volunteers on implicit bias, cultural appropriation and micro-aggressions.

The role:

The Diversity & Inclusion Specialist will team up with GGC’s talented DEI Manager to drive GGC’s diversity, equity and inclusion strategy. The successful candidate will:

Advise adult and girl members on how to provide an equitable and inclusive experience
Support and correspond with the National Indigenous Advisory Circle (NIAC), host meetings and facilitate action planning
Collaborate with partners to help GGC deliver on its reconciliation action plan with Indigenous communities
Develop and implement bias awareness and intercultural responsiveness training to all roles within the organization (Board, staff, volunteers, and girls) with support from the Manager, DEI
Build connections and strong team dynamics with peers in People & Culture, Programming and Learning & Engagement teams
Implement locally focused strategies within provinces to support diversity and inclusion efforts across the country, in collaboration with local partners
Identify barriers to attracting and including under-represented communities and populations
Collaborate with teams of volunteers and staff across the country to develop communities of practice for organizational growth
Work collaboratively with the Manager to develop a training framework and coordinate training for roles across the organization
Liaise with local communities, organizations and decision-making bodies to develop inclusion best practices
Lead/participate on relevant committee, project teams and work groups and write funding reports and briefings as necessary

You are the ideal candidate if you have:

You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic
You have demonstrated passion for and expertise in the principles of diversity, equity and inclusion
You have experience in designing and implementing diversity, equity and inclusion programs
You have work or lived experience developing relationships with Indigenous communities
You possess knowledge of the issues affecting Indigenous Peoples and experience in Indigenous communities
You understand the social, cultural, and economic contexts of Indigenous youth through lived experience and/or professional experience
You are a relationship builder and have strong connections with Indigenous communities, partners and stakeholders
You are excited about the prospect building capacity within an organization’s staff and volunteers
You possess great diplomacy and conflict management skills and are not afraid to tackle complex problems and contentious issues
You are skilled in coordinating multiple projects
You have post-secondary education in a related field combined with 3-5 years’ experience in community work, social services, and/or diversity and inclusion work (or an equivalent combination of education and experience);

Logistics

Must be able to work occasional evenings and/or weekends to accommodate volunteer meetings or gatherings.

Assets include:

Additional professional development, volunteer experience, and expertise related to anti-racism work and diversity & inclusion  
Experience working with a diverse population of community members and/or volunteers within the non-profit sector   
Fluency or familiarity with a second language spoken in Canada such as French, Arabic, Swahili, Spanish, Hindi or any of the 70+ languages spoken by First Nations, Metis or Inuit communities 
Knowledge of/experience with Guiding

Benefits:
What’s in it for you?

We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
Eligible to join the pension plan after 12 months.
Paid time off.
Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.

Starting Salary: $55,231.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Web Content Coordinators (5 - Month Contract)

GGC is actively searching for 2 Web Content Coordinators (5 - Month Contract)
*Remote/Hybrid work arrangement

About the Opportunity

As the Web Content Coordinator, you will oversee project-specific web updates ensuring departmental and provincial updates are completed based on identified priority. You’ll also provide technical guidance specific to this project while collaborating with cross-functional teams across the organization. This role is a temporary project-based position.

In this role, you will:

Coordinate and update project-specific website content ensuring all web updates are consistent with user experience best practices, brand standards and web accessibility compliance standards like Accessibility for Ontarians with Disabilities (AODA) and Web Content Accessibility Guidelines (WCAG).
Bring an inclusive user-experience lens to all work, ensuring web content aligns with the needs of those coming to girlguides.ca.
Ensure the project-specific content updates run smoothly, are optimized for search engines and troubleshoot any issues.
Collaborate with web developer, graphic designer, and other Marketing and Communications team members to create an engaging user experience.
Provide project updates and statuses to departmental and provincial partners and Marketing & Communications leadership.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

You are the ideal candidate if you have:

Experience with project management across the full project lifecycle working with various cross-functional teams.
A post-secondary education in Computer Science, Web Development, Information Technology, or equivalent industry experience.
1-3 years of hands-on Web Content experience.
Intermediate knowledge of best practices and standards for web development like User Experience Design (UX/UI), Web Application Security, AODA, cross-browser compatibility, mobile-first and responsive design.
Intermediate knowledge in web application development, programming and front-end technologies i.e., HTML/CSS/JavaScript; basic knowledge of back-end technologies i.e., C#, PHP, Node.JS, Angular, ASP.Net.
Experience with Google Analytics, Google Maps, Tag Manager, AdWords and Search Console, SERP ranking and overall data analytics on the user journey.
Proven productivity and collaboration computer skills including Microsoft O365 (Word, Excel, PowerPoint, Outlook, SharePoint Online, Teams and Planner), and online forms.
Ability to work well within a team environment, including collaborating with departmental partners, designers, copywriters, and other staff.
Ability to identify and learn new skills to improve efficiencies.
Excellent presentation, facilitation and communication skills.
Strong problem-solving and troubleshooting capabilities.
Effective decision-making and negotiation skills.
Excellent interpersonal skills with the ability to collaborate and work well with others as well as independently with a customer service focus.

Assets include:

Experience with web accessibility testing tools e.g., WAVE, AChecker and WCAG 2.0 guidelines.
Experience working with Drupal, WordPress.
Experience with at least one .NET CMS platform
Familiarity with basic usability testing and QA processes.
Experience with iMIS RiSE.

Starting Salary: $40,166.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Unit Space Coordinator

GGC is actively searching for a Unit Space Coordinator
*Remote/Hybrid work arrangement - Able to support Alberta and British Columbia time zone

About the Opportunity

When meeting in person, it is essential for units to have a safe, desirable location to gather. The Unit Space Coordinator will provide specialized support to unit space. In this role you will contribute to positive girl experience by working to ensure units are supported with locating and securing suitable space for unit meetings. You will report to the Team Lead, Unit Space and Unit Support and work alongside key internal stakeholders across the organization.

Responsibilities include:

Working with various external partners (i.e., school boards, community centres, local businesses) to research and submit permit applications to secure unit space (indoor and/or outdoor).
In collaboration with key internal stakeholders, lead and support the implementation of unit space procedures, following established best practices.
Researching and contacting appropriate unit space options and booking unit space for new or moved units.
Working alongside Unit Guiders and senior volunteers to determine unit space needs, as well as actively monitoring and supporting these needs.
Daily administration related to unit space including cancellations, communicating updates to unit Guiders, permit application timing awareness and member customer service support.
Researching corporate partners and creating materials to promote space partnerships
Review, maintain, and make recommendations for improvements to the unit space support processes, policies, and tools.
Provide ongoing unit space support including record keeping, document management, database maintenance, quality assurance and responding to inquiries to ensure a positive customer service experience.
Maintaining a high level of knowledge concerning the membership database (iMIS) to access information and generate reports.
Apply organizational policies regarding inclusivity to content, member communication and customer service.

You are the ideal candidate if you:

A relevant post-secondary degree/diploma in a related field of study or have equivalent experience (e.g., Volunteer Management, Event Planning, Social Sciences, Business Administration).
2+ years’ experience in a customer service-related role.
Proven customer service and relationship management skills.
Exceptional written and verbal communication skills and strong independent work skills.
Comfort with ambiguity and working in a fluid, fast-paced environment.
Able to solve problems and manage details.
Demonstrated experience working under pressure and multiple tight deadlines.

Assets include:

Knowledge of/experience with Guiding
Experience working with a diverse population of volunteers within the non-profit sector
French language skills/fluency (and any other language spoken in Canada

Benefits:
What’s in it for you?

We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
Eligible to join the pension plan after 12 months.
Paid time off.
Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.

Starting Salary: $44,060.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Chief Executive Officer

Girl Guides of Canada Girl Guides of Canada (GGC) is the leading organization for girls and women in Canada, with 74,000 members across the country. Guiding provides a safe environment that invites girls and young women to challenge themselves, find their voice, meet new friends, have fun, and make a difference in the world. Guiding offers the widest range of activities of any extracurricular activity for girls and young women, with opportunities to explore the arts, sciences, outdoor challenges, global awareness and so much more through enriching experiences that will stay with them for a lifetime.

Whether it was girls learning to advocate for women’s rights or girls today working on their Be Well badge and talking about physical and mental wellbeing, Guiding continually evolves to reflect the needs and interests of contemporary girls and women. Today, Guiding's innovative programming is helping the next generation of girls across Canada to become confident, courageous, and resourceful leaders.

Building upon the work and relationships that have been established over the past century, the Chief Executive Officer (CEO) will lead the GGC through a transformation of its business model, while it remains competitive and engaging, so it can have even greater positive impact on its communities in the face of new and emerging issues and opportunities. The CEO will play a critical role in strategic development and execution which will require focus on membership growth, Guiding experience and financial sustainability. The CEO will steer the One GGC movement, creating a united and positive culture where everyone has the supports and tools to succeed, and where a sustainable business model is in place that allows Guiding to grow and thrive in all regions.

As the ideal candidate, you are an inspirational, passionate, purpose-driven leader and change maker, who embodies GGC’s core values and mission. You have had experience leading change in a significant not-forprofit organization, charity, public sector, or business with a complex governance model, preferably at the provincial or national level. An influential and thoughtful partner and communicator, you possess confidence and authenticity and a strong combination of operational skills and financial management experience, as well as a proven track record of driving positive cultural change. You bring a holistic leadership approach and the ability to motivate, inspire, support, and empower emerging young women leaders, staff, and volunteers. You have had success in transforming programs to diversify revenue and engage in fund development, while mitigating potential risks. You have experience in youth related programmatic excellence, sound relationship management skills, are known as an active listener, and are adept at speaking publicly and with multiple stakeholders on a multitude of girls’ and women’s issues.

GGC is committed to diversity, equity, and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

If you have the dedication, skills, and passion to deliver on GGC’s commitment to create opportunities and build a brighter future for girls, please submit your CV and Cover Letter via: https://boyden.thriveapp.ly/job/1999.

We thank all applicants for their interest; we will contact only those applicants selected for further consideration.

Accounts Receivable Administrator

GGC is actively searching for a Accounts Receivable Administrator
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

Reporting to the Team Lead, Accounts Receivable, the Accounts Receivable Administrator will take full ownership of accounts receivable in a nation-wide shared services role.

In this role, you will:

Code all revenue and receipt entries, including credit cards, cheques and EFTs; enter relevant accounts receivable receipts, refunds and revenue recognition journal entries into system.
Prepare bank deposits and review bank receipt transactions.
Process invoices and collections; view Accounts Receivable Aging reports and follow up on outstanding invoices.
Coordinate transactions across departments to ensure correct and timely fund transfers and accounting entries.
Conduct various accounting analysis and reconciliations, with ability to convert data into meaningful recommendations.
Efficiently and professionally respond to all internal and external email/telephone inquiries.
Prepare A/R month-end and year-end reconciliations and adjustments and assist with annual audits.
Provide backup support and assistance to other team members within the finance department and perform other duties as assigned.
Act as the subject matter expert, effectively communicating policies and procedure to various stakeholders.
Apply organizational policies regarding inclusivity to content, communications, and customer service.
Other duties as assigned.

You are the ideal candidate if you:

Post-secondary education in accounting, or equivalent experience
3-5 years of relevant work experience in the accounts receivable function
Experience in a non-for-profit sector is as asset, experience with donation receipts is a strong asset
You have demonstrated understanding of revenue accruals, revenue recognition, G/L accounts reconciliations and experience in preparing journal entries
Proficiency with Sage 300 accounting software is an asset
Have good computer literacy, especially in Excel
Have sound analytical skills in relation to numerical data
Have excellent customer service and communication skills, both verbal and written.
Ability to consistently meet tight deadlines
High accuracy and attention to detail
Ability to handle a high volume of work and prioritize work received from multiple sources
Are a positive, enthusiastic and committed team player and have a demonstrated high degree of initiative, judgement and problem-solving ability
You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic

Benefits:
What’s in it for you?

We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
Eligible to join the pension plan after 12 months.
Paid time off.
Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.

Salary range commences at $40,166.
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Administrative Assistant, Member Experience (Contract to December 2023)

GGC is actively searching for a Administrative Assistant, Member Experience (Contract to December 2023)
*Hybrid work arrangement (2 days in office/week). Location: Toronto, ON

About the Opportunity

This role reports to the Director of Member Experience and works closely with two Managers in the Member Experience department. It supports the administrative pieces of our work in volunteer training and recognition, inclusive girl programming, outdoor experiences, events, and travel. This individual will help us better support members with their excellent communication skills and create and update content with an attention to detail. The successful candidate will be organized, comfortable with technology, diplomatic and a clear communicator. This role is a central pillar of the team. If this sounds like a good fit, we’d love to hear from you!

In this role, you will:

Report to the Director, Member Experience and work closely with Managers within our department to support administrative tasks to keep our work moving
Connect with administrative staff from other departments across the organization to find best practices and share lessons learned
Oversee two email accounts to support members in a timely manner as they inquire about the various program, training and event activities
Become familiar with a variety of platforms to provide support to members, including but not limited to Zoho Desk, Excel, event registration systems, Alchemer and Outlook
Support with data needs to ensure girl and adult awards, trainings and other activities are updated; and mail member recognition pieces such as pins and crests
Oversee departmental calendar to ensure the work of our team adheres to timelines of the organization
Continuously seek out efficiencies to make processes simpler and easier
Be a culture carrier and work with a positive, solutions-oriented attitude to become an important part of a dynamic, engaged team!

You are the ideal candidate if you:

Experience in, and talent for, administrative activities (e.g., detail-oriented, organized, clear communicator, etc.)
Demonstrated experience working under pressure with multiple tight deadlines.
Outstanding initiative and time management skills
Collaboration skills with a knack for communicating clearly and diplomatically
Competent with MS products, including Outlook, Excel and PowerPoint
Ability to solve problems and manage details independently
A proven track record of being a positive, organized and energetic team member

Assets include:

Knowledge of/experience with Guiding considered a major asset
Experience working with volunteers
Passion for issues relating to girls and young women
French language skills/fluency

Starting salary: $40,166
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Manager, Reporting & Analysis

GGC is actively searching for a Manager, Reporting & Analysis
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

Reporting to the Senior Manager, Finance, the Manager, Reporting and Analysis will be responsible for external financial reporting, management reporting, maintaining the G/L architecture, and completing timely reconciliations between the various source systems. This role will have a close collaboration with other finance teams including accounting and unit banking.

Responsibilities include:

Leadership

Managing and mentoring the development of the team (3-5) around a culture that is accountable and decisive with a strong customer focus.
Empowering and motivating the team to undertake their designated responsibilities.
Applying organizational policies regarding diversity, equity and inclusivity to processes, communications, and customer service.
Other duties as assigned.

Reporting and Analysis

Building and/or modifying processes to support existing or new reporting and analysis processes that maximize operation efficiencies across the country.
Leading / overseeing the development of new reports in a Sage 300 environment.
Ensuring the timely preparation of all required reporting and analysis information and presentations required for meeting, disclosures, etc.

Investments and Cash Management

Management of investment portfolio in accordance with appropriate direction.
Preparation of weekly cashflow analysis.
Development of cash management policies and procedures for cross country operations.

Audit & Controls

Providing advice on internal control issues and recommending and implementing reporting enhancements.
Assisting with documentation and implementation of accounting policies and internal controls, establishing best practices for the reporting and analysis team.
Overseeing the preparation of working papers and analysis to support quarterly reviews and annual audits by external auditors.
Coordinating internal audits.

You are the ideal candidate if you have:

5+ years of relevant experience building / leading a finance team.
A professional accounting designation such as CPA.
Post-secondary education in Accounting, Finance, or other relevant discipline.
Strong knowledge of GAAP requirements specific to the not-for-profit sector.
Experience managing and motivating a diverse team of accounting staff to achieve optimum performance.
Demonstrated experience with management reporting, ability to communicate financial information to a non-financial audience.
Experience preparing external financial statements, maintaining audit trail and preparation of audit working papers.
Experience building organization wide reporting and analysis processes.
Demonstrated experience with business case analysis.
Strong analytical and problem-solving skills with superior attention to detail and accuracy.
Demonstrated computer software proficiency with MS Office; Office 365; advanced Excel.
Excellent time management skills with the ability to prioritize and meet tight deadlines.
Excellent communication skills, both verbal and written.
Working knowledge of Sage is an asset.
Working experience with a Non-Profit organization is an asset.
Customer service focus and you embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Starting salary: $79,404 annually
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Senior Accountant

GGC is actively searching for a Senior Accountant
*Hybrid/Remote work arrangement. Location: Toronto,ON

About the Opportunity

Reporting to the Manager, Reporting and Analysis, and working with several internal stakeholders, the Senior Accountant will successfully assist in the preparation of annual operating budget and project budgets (national, provincial, and departmental), provide analysis and monthly reporting packages to the Senior Leadership Team, prepare reporting for Committees and the Board of Directors, provide support to the annual financial audit, and complete special projects as needed. If you have strong interpersonal and effective communications skills, you are highly motivated, adaptable to change, enjoy multi-tasking and have advanced analytical and problem-solving skills, this could be the role for you.

The Senior Accountant will oversee:

General Accounting Responsibilities

Perform monthly accounts reconciliations and analysis.
Reconcile revenue streams (i.e. membership, cookie fundraising and donations) and ensure proper recognition principles are followed.
Process and review monthly journal entries and inter-divisional transfers.
Analysis and tracking accuracy of internally & externally restricted funds.
Develop and update various forms, templates for accounting & other departments.
Perform month-end and year-end closing procedures.

Financial Reporting & Analysis

Preparation and consolidation of forecasting and budgeting reports.
Prepare and review monthly internal financial reports.
Prepare CRA T3010 Annual Charity Information Returns and other governmental tax filings.
Prepare documents for annual audit and respond to auditor inquiries including performing all reallocation and year-end adjustment entries for the preparation of the final audited financial statements.
Offer advanced analysis and review of financial transactions for troubleshooting and correcting errors in the organization’s financial systems.
Prepare ad hoc reports and compile statistics.

Finance Administration & Support

Evaluate internal procedures, as well as analytical statements so as to give suggestions on how to enhance information process and resource flow.
Mentor and support other accounting team members by providing guidance on any finance related issues or concerns
Respond to staff and volunteer inquiries efficiently and effectively.
Liaise with other department managers and staff to develop appropriate financial processes and controls
Communicate with external IT partners to ensure proper accounting procedures are followed when changes are made to any systems
Other duties as assigned.

You are the ideal candidate if you have:

Post-secondary education in Business/Administration, Accounting, Finance or related degree.
Professional accounting designation CPA, CGA, CMA, or in the final stages of completion.
4+ years progressive experience in accounting or finance role
Advanced knowledge of Office 365 environment, MS Office Suite, particularly Excel including pivot tables and VBA.
Advanced knowledge of Sage 300.
Strong technical skills to be able to navigate and learn unique cloud based centralized banking system
Superb time-management and organizational skills.
Knowledge of Girl Guides and/or working with the non-profit or charitable sector an asset.
Ability to apply organizational policies regarding inclusivity to content, member communication and customer service.

Starting salary: $67,789
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Team Lead, Accounts Payable

GGC is actively searching for a Team Lead, Accounts Payable
*Hybrid work arrangement. Location: Toronto,ON

About the Opportunity

Reporting to the Manager, Accounting, the Team Lead, Accounts Payable is responsible for the oversight of the Accounts Payable team to ensure efficient payment processes for the organization.

The Team Lead, Accounts Payable will:

Team leadership for AP team: reviewing, training, coaching, moral building; timely and accurate processes.
Oversight of vendor set-up: compliance with new vendor internal controls, ensuring accurate set-up for group set, account set, tax group, payment terms, and banking / payment information.
Oversight of AP team data entry of invoice information, ensuring invoices appropriately approved, entering into the accounting system, and ensuring appropriate coding, pricing, and compliance to expenditure policies.
Accurate preparation of invoice batches to be paid, manage payment runs, including cheques, EFTs, bill payments, wire transfers, and credit cards.
Record management of AP function: organize retention of documentation for quick reference and audit support.
Client support: timely and professional follow-up with internal clients and vendors for all queries including late or missing payments.
Process improvement to streamline activities, improve efficiencies, reduce missed or late payments, complete process documentation.
Complete month end procedures for accounts payable sub ledger and general ledger reconciliation
Handling bank transactions: process and prepare bill payment, inter transfer and ACH payment in bank.
Audit working files: prepare and maintain monthly working files for AP Aging, Accrued Liabilities, AP clearing Account and other Accounts Payable related continuity schedule.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Other duties as assigned.

You are the ideal candidate if you have:

Post secondary education in finance or accounting.
Working towards CPA is an asset.
Demonstrated experience in the full procure to pay lifecycle.
Previous experience managing a team is an asset.
Minimum of 3 years of relevant work experience in the accounts payable function.
Demonstrated proficiency with MS Office suite.
Previous experience with SAGE
Ability to manage time and meet deadlines.
Attention to detail; accurate work; well organized.
Comfortable working in a diverse work environment
You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic

Starting salary: $67, 789
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Manager, Service Delivery

GGC is actively searching for a Manager, Service Delivery
*Remote/hybrid work arrangement

About the Opportunity

The Manager, Service Delivery manages and leads two of GGC’s service delivery functions – the Customer Care Centre and Membership Screening – to provide exceptional customer service for members, potential members, families, and the public. This role is instrumental in establishing best practices and setting up the necessary infrastructure for effective service delivery, with the focus of improving customer satisfaction.

The Manager, Service Delivery will:

Manage a team of customer care representatives in locations across the country and oversee the Membership Screening function, led by a Team Lead, ensuring each step in the membership screening process is being designed and delivered to provide a great onboarding experience for new members and non-member volunteers
Establish GGC’s service delivery philosophy and provide subject matter expertise to imbed the philosophy across the organization
Create a culture of customer first service delivery by developing standard operating procedures, documenting best practices, and providing ongoing training/coaching across the organization
Identify and implement a key performance indicators (KPI)/metric framework for measuring service delivery at GGC
Create the systems, protocols, processes, and strategy ensuring excellent customer service, efficient queue management, appropriate trend tracking, escalation, and reporting
Build strong partnerships with other departments to identify priorities necessary to support the current and planned activities for service delivery support; including, maintaining accurate knowledge bases and how best to support different business units in their customer service needs
Identify and articulate what resources (people, technology, tools, etc.) are required to meet stated objectives, including recommendations for systems improvements
Keep a pulse on inquiries and proactively recognize issues and trends and identify opportunities for improvement to processes, scripting, and best practices
Build and maintain strong relationships with senior volunteers, communicating with them regularly and ensuring they are included in issues related to their role
Manage the production and distribution of status reports and monthly metrics to key stakeholders
Collaborate with other teams on processes, process updates and cross-GGC initiatives
Represent Service Delivery as required at departmental and inter departmental meetings or on projects to ensure service delivery interests are understood

Staff Support

Provide day to day team management and leadership to the team, ensuring team is adhering to agreed best practices, meeting objectives, and delivering excellent customer service.
Provide strong dynamic leadership that mentors, develops and guides team members
Identify and coordinate ongoing team training and development requirements, including delivery of training
Maintain up-to-date knowledge of projects, initiatives and processes GGC-wide that affect the Customer Care Centre Team and provides relevant updates to direct reports.

You are the model candidate if you have:

Proven experience managing a customer care centre
Enthusiasm about providing exceptional customer service and creating a culture of customer focused service delivery
Experience in designing and implementing strong processes and systems
A high degree of resourcefulness and responsibility to quickly familiarize yourself with new tasks
Initiative to deal with situations and issues proactively and persistently
A focus on achieving high quality results consistent with GGC’s standards
Experience in people leadership and coaching
Comfort with ambiguity and working in a fluid, fast-paced environment  
Excellent verbal and written communication skills combined with strong interpersonal skills, relationship building skills, resourcefulness, critical thinking, and attention to detail  
An aptitude to work in a nurturing environment, with an emphasis on supporting the needs of the girls participating in the programs

Assets include:

Knowledge of/experience with Guiding.
French language skills/fluency (and any other language spoken in Canada).

Benefits:
What’s in it for you?

We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
Eligible to join the pension plan after 12 months.
Paid time off.
Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.

Starting salary: $79, 404
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Technical Support Specialist

GGC is actively searching for a Technical Support Specialist
*Onsite. Location: Toronto, ON

About the Opportunity

The Technical Support Specialist reports to the Senior Manager, Information Technology and will collaborate with the IT team to support our users and maintain our IT systems with a focus on laptops, desktop and mobile devices. The successful candidate will be skilled and up to date with the latest IT trends.

In this role, you will:

Setup and deploy, redeploy, repair, and maintain laptops and desktops.
Onboarding, changes and offboarding of users from our IT systems according to GGC procedures.
Ensure all desktops and laptops are patched in a timely manner.
Monitor ticketing system, ensure tickets are appropriately assigned and responded to within target times.
Monitor quarantine taking care to identify and release only legitimate emails.
Office 365 user administration.
Tracks, and keeps current a database of IT Assets; a hardware and software inventory shared with the IT team
Learn and maintain skills and qualification for IT systems used by GGC.
Coordinate with the facilities team to safely ship (and receive) devices to (and from) our end users
Monitor manage engine desktop central to pre-emptively address problems with endpoint devices (e.g. low disk space, missing/failing updates, disk errors).
Monitor the health of onsite network and server equipment and internet connections.
Diagnoses and resolve minor network issues.
Contribute to revisions of procedures and guidelines relevant to the role.
Help ensure use of IT systems are in compliance with IT policy, standards, procedures, guidelines
Monitors GGC ticketing system, ensuring timely resolution and that these are closed once completed. Follow escalated tickets to ensure these are completed.
Monitor IT Partners ticket system and comment with supporting information to help ensure speedy resolution or escalated these to internal ticketing system when required.
Provide one-on-one end user support by Zoho assist, MS Teams/phone, e-mail or in person for computer- and equipment-related problems, talking users through procedures to diagnose the source of problems, answering questions about how to use software and e-mail and in operating equipment, communicating in a user-friendly way based on the experience and knowledge level of end users
Create and maintain and share knowledge base guides for how to resolve common issues.
Prioritizes issues to ensure appropriate response time based on severity. Take responsibility for the quality and timeliness of resolution.
Technical support for equipment at camps and other properties.
Assist with Office 365 and basic device support for provincial volunteers.
Assist the digital adoption and training specialist in developing and providing training when required.
Ensures all antivirus/antimalware/MDR, anti-spam are active and maintained on desktops and laptops.
Ensure strong passwords are used and MFA is enforced where possible.
Assist in monitoring quarantine taking care to identify and release only legitimate emails.
Proactively identify opportunities to improve our IT systems and processes so they are best practice. Work with the team to implement approved changes.
Be mindful of risks to our information, systems, and processes. Be on the lookout for unidentified risks and bring these to the attention of the Information Security Analyst, Senior IT Administrator, and Senior IT Manager when discovered.
Stay up to date with developments in the industry.

General

Maintains confidentiality of information as required
Adheres to all IT policies, standards, procedures, guidelines and applicable legislation
Adheres to occupational health and safety practices
Maintain online presence on MS Teams during work hours and be responsive to messages from the rest of the team
Participates in staff training program(s)

The duties within this job description can be amended from time to time.

You are an ideal candidate if you have:

Post-Secondary degree in IT or related discipline or equivalent skill gained through relevant industry certifications and experience
2+ years of experience in a desktop support, IT support, or Generalist role or comparable role
Experience administering and endpoint management solution
Computer software proficiency with MS Office Applications.
Strong analytical and problem-solving skills with superior attention to detail and accuracy.
Excellent Time management skills with the ability to prioritize and meet tight deadlines.
Excellent communication skills, both verbal and written.
You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.
Experience administering Microsoft Active Directory
Experience administering Office 365.

Assets include:

Relevant industry certifications such as CompTIA A+
Security related certifications.
Experience with laptop hardware repair
Working experience with a Non-Profit organization.
Manage Engine Desktop Central administration experience

Starting salary: Under Review
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Network Administrator

GGC is actively searching for a Network Administrator
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

In this role, you will:

Maintain a secure & stable network environment to reduce downtime and increase productivity.
Ensure all servers and network equipment are maintained and patched in a timely manner.
Setup new servers (MS HyperV, Azure VM, physical).
Ensure all documentation on network equipment, systems and servers are maintained and available to the team (shared in MS Teams site).
Ensures all antivirus/antimalware/MDR, anti-spam, and intrusion deterrents are current and appropriately adjusted and monitored across all systems.
Set up user accounts for new employees with appropriate security levels.
Assist digital adoption and training specialist with developing and delivering user training where required.
Ensure principle of least privilege when configuring roles and account permissions for systems and people
Ensure strong passwords are used for configured accounts and MFA is enforced where appropriate.
Monitor for and ensure inactive users are disabled in a timely manner.
Assist with monitoring the SIEM and investigating events.
Ensure appropriate logging for identifying unauthorized activity is configured on servers and network equipment and that logs are kept for a minimum of 90 days and monitored.
Tracks, and assist the IT team with maintaining the shared records of all IT hardware and software inventory.
Maintain compliance with Microsoft licensing terms across IT infrastructure.
Review software licensing ahead of annual renewals, ensure appropriate count, and identify the most cost-effective licensing solutions for the organization.
Projects as assigned: investigate new software and hardware solutions and negotiate best pricing.
For matters escalated by or that are out of scope for 3rd party tier 1 support: provide IT support for GGC users, enabling them to be more productive in their positions.
Assist with acquiring and set up of hardware.
Assist the Technical Support Specialist in provisioning and deploying end point devices.
Monitor ticketing system, ensure assigned tickets are responded to within target times.
Assist in monitoring quarantine taking care to identify and release only legitimate emails.
Help to administer and monitor Office 365 (with a focus on Admin and Exchange online) and Azure AD to setup and support users across the organization, and to identify and respond to risks.
Administer Azure Infrastructure: support existing systems and assist with configure new systems when required.
When working remotely or when others in the team are working remotely: Maintain online presence on MS Teams during work hours and be responsive to messages from the rest of the team
Monitor and address issues with server performance.
Oversee and assist with back-up operations and disaster recovery preparations.
Proactively identify opportunities to improve our IT systems and processes so they are best practice. Work with the team to implement approved changes.
Learn and maintain skills and qualification for IT systems used by GGC.
Be mindful of risks to our information, systems, and processes. Be on the look out for unidentified risks and bring these to the attention of the Information Security Analyst, Senior IT Administrator, and Senior IT Manager when discovered.
Stay up to date with developments in the industry.

You are an ideal candidate if you have:

Post-Secondary degree in IT or related discipline.
4 + years of experience in an IT Administrator, Network or Generalist role or comparable role (Network, infrastructure, endpoint).
A minimum of 2 years’ experience with MS Azure Infrastructure.
Intuitive demonstrable understanding of IT security and risk identification and mitigation.
Experience with a SIEM solution
Experience with a vulnerability management solution
Experience with a patch management solution
Experience with Exchange/Exchange online
Experience with managed switches
Computer software proficiency with MS Office Applications.
Strong analytical and problem-solving skills with superior attention to detail and accuracy.
Excellent Time management skills with the ability to prioritize and meet tight deadlines.
Excellent communication skills, both verbal and written.
You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Assets include:

MS Azure Infrastructure certification.
Risk and/or security certifications.
Working experience with a Non-Profit organization.

Starting salary: $55,231
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Senior Manager, Marketing and Communications

GGC is actively searching for a Senior Manager, Marketing and Communications
*Hybrid work arrangement. Location: Toronto, ON

About the Opportunity

The Senior Manager provides leadership in the strategic planning, implementation and issues management for the on-going communications and marketing responsibilities of GGC. Reporting to Chief Operating Officer (COO), this key management position oversees and advises on cross-disciplinary collaboration within GGC to deliver on all matters pertinent to marketing and communications. The Senior Manager establishes and implements communications and marketing goals, strategic plans and related roadmaps, policies and operating procedures associated with the public branding of the organization at a national level.

The ideal candidate will be a communicator first, with a strong mix of media relations and issues management expertise as well as experience leading marketing creative, gained from senior management roles within complex multistakeholder environments.

The Senior Manager, Marketing & Communications will:

Oversee the strategy, development and execution of all internal, external and marketing communications activities.
Provide direct leadership, management and coaching to a team of talented communications and marketing professionals, including graphic design, social media, email marketing and web development.
Manage all communications channels for delivery of effective and relevant communications to internal and external audiences (e.g. email marketing, e-newsletters, social media, website, key messages, documents, etc.)
Work closely and collaboratively with Executive, Senior Leadership Team, Board and key stakeholders as an advisor and key member of Girl Guides’ management team ensuring alignment in communications and marketing work to achieve strategic plan and advance Executive/Board initiatives.
Develop, lead the implementation of, review and improve communications strategies - including strategies that ensure members have the tools to communicate within and about GGC at the provincial and local levels.
Work in partnership with Member Relations teams and our agencies to plan, develop and execute strategic and engaging marketing plans and creative assets to drive member retention and acquisition.
Provide strategic communications counsel and risk mitigation on issues management at the national and provincial level.
Develop and implement new processes and procedures, as well as improve existing ones, to continuously raise the bar and drive innovation across all communications activities.
Act as main point of contact for media for proactive and reactive initiatives and direct the preparation of spokespeople, including CEO and Board, for all media opportunities.
Advise on and develop organizational positioning on external issues and identify where Girl Guides can demonstrate itself as an advocate for raising the voices of Canadian girls.
Develop and lead operational planning and delivery, budget management, monitoring, evaluation, and professional development.
Direct relationships with external PR and Marketing agencies for creative development, media relations and crisis communications.

You should apply if you have:

Minimum 10+ years of demonstrated communications experience including employee communications, executive communications, external communications, media relations and issues management, ideally in the not for profit or social impact sector.
Minimum of 4+ years leading and coaching a high-performing communications and/or marketing team.
High level of oral and written communication skills and advanced storytelling capabilities, with the ability to connect messaging to our strategy and make complex information easy to understand.
Proven experience consulting with, and writing for, executives and senior management, working with interdisciplinary teams and managing communications processes.
Strong relationship-building, diplomacy and consultation skills, along with audience needs-assessment capabilities and proven project management skills.
Ability to work as a team player in a dynamic, fast-paced environment with the ability to work well under pressure and ensure a consistent long-term strategic approach while addressing and prioritizing short-term and urgent priorities as they arise.
Ability to understand and respond to the opportunities and challenges associated with marketing and communications in at least one of the following:
- Women and girl-focused or youth-led environments
- Members-based organizations
- Social purpose organizations (or not-for-profits, or charities)
Broad and deep understanding of marketing and communications strategies and tactics, across a range of domains/disciplines (PR, branding, internal communications, etc.)

Additional Assets:

Experience working in a non-profit or volunteer environment.
French language skills/fluency (and any other language spoken in Canada)

Starting salary: $108,987
*Salary based on location, Greater Toronto Area

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Girl Guides of Canada