Help with Online Registration

1. Login or create an account

Visit the Online Registration Website and login or create an account if it is your first time registering online. Create an account before registration opens in your province for a quicker registration experience.

2. Register the girl(s) on your dashboard or add new girls

To renew your daughter's registration, select the option available under her name to select a group [unit]. If your daughter's name is not on your dashboard, select "Create another girl record" to add her then select a new group [unit}.

WAITLIST: If the group [unit] you selected is full, you can join the waitlist. There is no fee to join the waitlist and if a spot opens up for your daughter, you will be notified by email.

3. Proceed to payment

Carefully review and agree to the Terms and Conditions, then process the payment. We accept PayPal and credit cards by Visa and MasterCard.

4. Start your guiding adventure!
Click here to find out about the next steps after you register.

Family Account and Sign-in Questions

Q1. I requested a password and received the email, but the link is not working!

A. In the password reset email, you must copy the whole web address link, including the portion that appears to have no hyperlink and paste it into your browser's address bar. The correct reset password page asks for your new password. If the page that opens asks for your logon name, you copied an incomplete web address link.

Q2. My family account is locked! How can I unlock it?

A.  For security purposes the account is locked for an hour if a wrong password is entered too many times. Go back after an hour to try again and use the "Forgot email or password" link if you need a password reset.

Q3. I have an existing Family Account but I want to use a different email address. How can I change it?

A. Login to your existing family account then select "Account details" to change your information, including your family email address and password. If you are not able to log into your account, contact support@girlguides(dot)zendesk(dot)com for assistance. 

Q4. I created a new Family Account but I did not receive the validation email. What do I do now? 

A. Login to your Family Account and click "Resend email". To ensure email delivery, add donotreply@girlguides(dot)ca to your address book and check your spam/junk folder for the email notifications. Open the email and click the link to validate your account.

Q5. I'm not receiving the email notifications in connection with my Family account. How can I receive them? 

A. To ensure email delivery, add donotreply@girlguides(dot)ca to your address book or check your spam/junk folder for the email notifications. 

Q6. I can't remember which email address I used for my account. Can I retrieve it?

A. Contact support@girlguides(dot)zendesk(dot)com and tell them the name and birth date of your daughter/ward so they can retrieve your account. 

Registration Process

Q1. My daughter/ward is interested in joining Girl Guides. How can she become a member?

A. Registration opens as early as late-May for new members. Check the registration schedule for dates in your province. When registration is open, go to Find a Group to locate a group [unit] in your area, then select "Register Now" to create an account and register. Create an account before registration opens in your province for a quicker registration experience.

Q2. Which age group should my daughter join? 

A. Our age categories are based on the age a girl will be as of Dec. 31 of the current Guiding year (Sept. 1 to Aug. 31 of the following year). For example if a girl is 8 years old, but will turn 9 on Nov. 3, 2018, she should be registered in Guides (for girls 9-11 years old) for the 2018-19 Guiding year. Additionally, girls who turn 5 after Dec. 31 can join Sparks as soon as they turn 5. 

In Quebéc:  Our age categories are based on the age a girl will be as of Sept. 30 of the current Guiding year (Sept. 1 to Aug. 31 of the following year). Our groups correspond to the school year so, Sparks = kindergarten and grade 1; Brownies = grade 2 and 3; Guides = grade 4, 5 and 6; Pathfinders = grade 7,8 and 9; Rangers = grade 10, 11 and CEGEP year 1.

Q3. My daughter's birth date or name is incorrect on the website. How can I change it?

A. Contact support@girlguides(dot)zendesk(dot)com to have the record corrected.

Q4. My daughter/ward will turn 5 years old in January. Can she join Sparks part-way through the year?

A. Yes, your daughter can join when she turns 5 in January. Please contact you local Girl Guides office at 1-800-565-8111 for help with this type of registration.

Q5. How can I find a group [unit] in my area?

A. Use the Find a Group tool. You can select "With spaces" to show only groups that have space for more girls to register. From the search results, click the Trefoil icon to view the group [unit] information. Once you have located the group [unit] you are interested in, click "Register now".

Q6. I found a group [unit] for my daughter/ward, can I reserve a space and pay later?

A. No, when you select a group [unit] on the registration website, a timer appears to tell you how many minutes the space is on hold for your daughter. If you don't complete the payment within the specified time, you will lose the space and have to start again.

Q7. Can I change my daughter/ward's group [unit] after I have registered online?

A. Yes, to change the group [unit] after registering, go to your dashboard and click "Select new group [unit]" on your daughter's card. Follow the prompts to select a new group [unit]. You will not have to pay again.

Q8. I have registered. What's next?

Start your Guiding adventure! Click here to find out about the next steps after you register.

Q9. When is my daughter's/ward's first meeting?

You can see the start date for your group [unit] in the following ways:

  1. Log into your family account. The details of your groups will be listed on the homepage after you log in.
  2. Use our Group [Unit] Finder tool: Select Find a Group, add the postal code/city and age group, then click "Find groups". Click on the Trefoil icon on the map or "Select Unit' to see start date details.

Some start dates may say TBD if our volunteers and staff are still working to finalize the logistics. If you have not found out your start date by mid-September, contact support@girlguides(dot)zendesk(dot)com or 1-800-565-8111 for assistance.

Q10. I have not heard from my daughter's/ward's Guider [leader] yet.

All of our Unit Guiders have been encouraged to be in touch with parents before meetings start up in the fall. Please stay tuned for a communication from them in late-August or September. If you have not found out your start date by mid-September, contact support@girlguides(dot)zendesk(dot)com or 1-800-565-8111 for assistance.

Q11. How can I buy a uniform?

A. To buy a uniform, visit our online store. The online store is separate from our registration website and you will need to create a different login.  For technical support, please contact store's customer service at 1-877-605-9339 or support@thegirlguidestore.ca.

Q12. I can't use the online system. How can I register my daughter/ward?

A. In rare circumstances, girls may need to be registered using a paper form. Download the Girl Registration form and submit it to your provincial office. A5P English  | Français

Waitlist Information

Q1. My daughter/ward's preferred group [unit] is full. Can I join a waitlist?

A. Yes, to join a waitlist login to your family account and select "Join waitlist" from your daughter's card or the group [unit] on the map. In addition to being on one waitlist, you can also register in a group [unit] that has space.

Q2. I received an email that a space is now available for my waitlisted daughter/ward. What should I do?

A. Login to your Family Account and click "Proceed to payment" then agree to the Terms and Conditions and process the payment. You must complete the registration within 3 business days of receiving the group [unit] spot availability notification, otherwise your daughter/ward will lose the spot.

Payment, Financial Assistance, and Refunds

Q1. My credit card is not accepted, what should I do?

A. Online Registration accepts payment using credit card (Visa or MasterCard) or PayPal account. When entering Visa or MasterCard information, double check the following required details:

  • The credit card is valid and activated
  • The credit card number is entered without spaces, expiration date and the security code or pin number found at the back of the card have been entered correctly
  • The name/billing information matches that of the credit card

Q2. How can I get a copy of the receipt?

A. If you registered your daughter/ward online, please send an email with your daughter/ward's name and birth date to receipt(@)girlguides(dot)ca. If you paid your local Guiding office directly, please contact the same office at 1-800-565-8111 to request a copy of your receipt.

Q3. Is there a discount for registering my daughter/ward part-way through the Guiding year?

A. In some cases there is a discount for registering part-way through the year.  Please contact your provincial office to inquire if a discount is available.

Q4. Is financial assistance available?

A.  Yes, the Girl Guides of Canada registration fee subsidy application for girls can be accessed directly through the payment page on our registration website. Please note that this applies to registration fees only.

Click here for more info about financial support (eg. subsidies, paying in installments). For any questions related to GGC financial assistance, please contact a representative in your province

Q5.  How do I register if I’ve received financial assistance from another organization (E.g. Jumpstart)?

A. If you are receiving financial assistance from a funding provider to register your daughter in Guiding, please contact your provincial office to register by paper application. Please note that we’re not able to hold your space in your selected group until you speak to a Girl Guides representative and your registration is finalized.

Q6. How can I request a refund?

A.  Please review the Refund Guidelines for more info.

Q7. I got an error while processing payment, is my daughter/ward registered?

A. You can confirm if your payment was successful, check your Dashboard if you see "Registered" below your daughter's name. If not, then please process the payment again.

Please note that some mobile devices, specifically iPhone 5 or older running iOS 9 and older versions, are not compatible with PayPal service which we use to process credit cards payment. If you are getting consistent payment error, we recommend using an updated device or a regular PC/laptop.

Help with Browser Settings

  • We recommend using the following browsers: Google Chrome, FireFox 3.6 or higher, Safari 2 or higher, and Internet Explorer 8 or higher.
  • If using Internet Explorer (IE), you will need to "Allow Blocked Content" or "Allow Pop-ups" to be able to use the Unit Finder map.
  • Is your device’s operating system compatible? Apple phones and tablets require iOS version 10 or higher. Android phones and tablets require Android version 5.0 or higher.
  • Girls First - Start exploring empowering, girl-driven activities on our new digital program platform!
  • Cookie ordering - For Unit Guiders with cookie orderer position.
  • Member Zone - Website for adult members, transitioning members and Rangers with resources for program planning, opportunities and more. Family accounts and younger girls do not have access.
  • Online Store - Shop here for Guiding uniforms and other supplies. The store is a separate website and Family account or Member Zone account will not work to login on this site.
11/16/2019 4:23:13 PM