A. In the password reset email, you must copy the whole web address link, including the portion that appears to have no hyperlink and paste it into your browser's address bar. The correct reset password page asks for your new password. If the page that opens asks for your logon name, you copied an incomplete web address link.

A.  For security purposes the account is locked for an hour if a wrong password is entered too many times. Go back after an hour to try again and use the "Forgot email or password" link if you need a password reset.

A. Login to your existing family account then select "Account details" to change your information, including your family email address and password. If you are not able to log into your account, contact support@girlguides(dot)zendesk(dot)com for assistance. 

A. Login to your Family Account and click "Resend email". To ensure email delivery, add donotreply@girlguides(dot)ca to your address book and check your spam/junk folder for the email notifications. Open the email and click the link to validate your account.

A. To ensure email delivery, add donotreply@girlguides(dot)ca to your address book or check your spam/junk folder for the email notifications. 

A. Contact support@girlguides(dot)zendesk(dot)com and tell them the name and birth date of your daughter/ward so they can retrieve your account. 

A. Registration opens in June for new members. Check the registration schedule for dates in your province. When registration is open, go to Find a Group to locate a group [unit] in your area, then select "Register Now". You will need to create a family account if this is your first time registering online.

A. Our age categories are based on the age a girl will be as of Dec. 31 of the current Guiding year (September 1st to August 31st of the following year). For example if a girl is 8 years old, but will turn 9 on Nov. 3, 2018, she should be registered in Guides (for girls 9-11 years old) for the 2018-19 Guiding year.  

A. If your daughter's birth date is appearing as one day earlier than it should be, you are experiencing a visual glitch with the website. Please check the birth date on another device and if it is correct, no action is required. If the date is incorrect on another device contact support@girlguides(dot)zendesk(dot)com to have it corrected.

A. Yes, your daughter can join when she turns 5 in January. Please contact you local Girl Guides office at 1-800-565-8111 for help with this type of registration.

A. Use the Find a Group tool. You can select "With spaces" to show only groups that have space for more girls to register. From the search results, click the Trefoil icon to view the group [unit] information. Once you have located the group [unit] you are interested in, click "Register now".

A. No, when you select a group [unit] on the registration website, a timer appears to tell you how many minutes the space is on hold for your daughter. If you don't complete the payment within the specified time, you will lose the space and have to start again.

A. Yes, to change the group [unit] after registering, go to your dashboard and click “Select new group [unit]” on your daughter's card. Follow the prompts to select a new group [unit]. You will not have to pay again.

Check out out What's Next page for info on what to do after you have registered. 

You can see the start date for your group [unit] in the following ways:

1. Log into your family account. The details of your groups will be listed on the homepage after you log in.
2. Use our Group [Unit] Finder tool: Select Find a Group, add the postal code/city and age group, then click “Find groups”. Click on the Trefoil icon on the map or “Select Unit’ to see start date details.

Some start dates may say TBD if our volunteers and staff are still working to finalize the logistics. If you have not found out your start date by mid-September, contact support@girlguides(dot)zendesk(dot)com or 1-800-565-8111 for assistance.

All of our Unit Guiders have been encouraged to be in touch with parents before meetings start up in the fall. Please stay tuned for a communication from them in late-August or September. If you have not found out your start date by mid-September, contact support@girlguides(dot)zendesk(dot)com or 1-800-565-8111 for assistance.

A. In rare circumstances, girls may need to be registered using a paper form. Download the Girl Registration form (A.5P  I ) and submit it to your provincial office.

A. Yes, to join a waitlist login to your family account and select “Join waitlist” from your daughter’s card or the group [unit] on the map. In addition to being on one waitlist, you can also register in a group [unit] that has space.

A. Login to your Family Account and click "Proceed to payment" then agree to the Terms and Conditions and process the payment. You must complete the registration within 3 business days of receiving the group [unit] space availability notification, otherwise your daughter/ward will lose the space.

A. Online Registration accepts payment using credit card (Visa or MasterCard) or PayPal account. When entering Visa or MasterCard information, double check the following required details:

• The credit card is valid and activated
• The credit card number is entered without spaces, expiration date and the security code or pin number found at the back of the card have been entered correctly
• The name/billing information matches that of the credit card

A. If you registered your daughter/ward online, please send an email with your daughter/ward's name and birth date to receipt(@)girlguides(dot)ca. If you paid your local Guiding office directly, please contact the same office at 1-800-565-8111 to request a copy of your receipt.

A. No, there is no discount for registering part-way through the year.

A.  Please review the Refund Guidelines and contact your local Guiding office at 1-800-565-8111.