Help with Online Registration

1. Login or create an account

Visit the Online Registration Website and login or create an account if it is your first time registering online.

2. Register the girl(s) on your dashboard or add new girls

If you are renewing your daughter's registration, select the option available on her card on your dashboard and follow the prompts to select a group [unit]. If your daughter's name is not on your dashboard, select "Create another girl record" to add her. Note: If the card says that registration is not yet open, click “check the registration dates” to see when you can register.

WAITLISTS: If the group [unit] you selected is full, you can join the waitlist. There is no fee to join the waitlist and if a spot opens up for your daughter, you will be notified by email.

3. Proceed to payment

Carefully review and agree to the Terms and Conditions, then process the payment. We accept credit cards by Visa or MasterCard or pay through your PayPal account.

Family Account and Sign-in Questions

Q1. I requested a password and received the email, but the link is not working!

A. In the password reset email, you must copy the whole web address link, including the portion that appears to have no hyperlink and paste it into your browser's address bar. The correct reset password page asks for your new password. If the page that opens asks for your logon name, you copied an incomplete web address link.

Q2. My family account is locked! How can I unlock it?

A.  For security purposes the account is locked for an hour if a wrong password is entered too many times. Go back after an hour to try again and use the "Forgot email or password" link if you need a password reset.

Q3. I have an existing Family Account but I want to use a different email address, how can I change it?

A. Login to your existing family account then select "Account details" to change your information, including your family email address and password. If you are not able to log into your account, contact support@girlguides(dot)zendesk(dot)com for assistance. 

Q4. I created a new Family Account but I did not receive the validation email - what do I do now? 

A. Login to your Family Account and you will see a "Resend email" button to send the email again. To ensure email delivery, add donotreply@girlguides(dot)ca to your address book and check your spam/junk folder for the email notifications. Open the message and follow the link to validate your account.

Q5. I'm not receiving the email notifications in connection with my Family account, how can I retrieve the messages? 

A. To ensure email delivery, add donotreply@girlguides(dot)ca to your address book or check your Spam\Junk folder for the email notifications. 

Q6. I can't remember which email address I used, can I retrieve it?

A. Contact support@girlguides(dot)zendesk(dot)com and tell them the name and birth date of your daughter/ward so they can retrieve your account. 

Registration Process

Q1. Can I change my daughter/ward's group [unit] after I have registered online?

A. Yes, to change the group [unit] after registering, go to your dashboard and click “Select new group [unit]” on a girl’s card. Follow the prompts to select a new group [unit]. You will not have to pay again.

Q2. My daughter/ward is interested in joining a group [unit] in our area, how can she become a member?

A. Registration will open in June for new members. Check the registration schedule for dates in your province. When registration is open, go to "Find a Group" to locate a group [unit] in your area, then select "Register Now". You will need to create a Family account if this is your first time using the registration site.

Q3. How can I find a group [unit] in my area?

A. Go to "Find a Group", enter your city or postal code and age group, then click search. You can select "With spaces" to show only groups that have space for more girls to register. From the search results, click the Trefoil icon to view the group [unit] information. Once you have located the group [unit] you are interested in, click "Register now".

Q4. I found a group [unit] for my daughter/ward, can I reserve a space and pay later?

A. No, when you select a group [unit] on the registration website, a timer appears to tell you how many minutes the space is on hold for your daughter. If you don't complete the payment within the specified time, you will lose the space and have to start again.

Q5. When is my daughter's/ward's first meeting?

You can see the start date for your group [unit] in the following ways:

  1. Log into your family account. The details of your groups will be listed on the homepage after you log in.
  2. Use our Group [Unit] Finder tool: select “Find a Group”, add the postal code/city and age group, then click “Find groups”. Click on the Trefoil icon on the map or “Select Unit’ to see start date details.

Some start dates may say TBD if our volunteers and staff are still working to finalize the logistics. If you have not found out your start date by mid-September, contact support@girlguides(dot)zendesk(dot)com or 1-800-565-8111 for assistance.

Q6. My daughter/ward will turn 5 years old in January. Can she join Sparks part-way through the year?

A. Yes, your daughter can join when she turns 5 in January. Unfortunately the registration web only process girls that have turned 5 years old before December 31st of the current Guiding year (September 1st to August 31st of the following year), so please contact the local office at 1-800-565-8111 for help with registration.

Q7. Which age group should my daughter join? 

A. Our age categories are based on the age a girl will be as of Dec. 31 of the current Guiding year (September 1st to August 31st of the following year). For example if a girl is 8 years old, but will turn 9 on Nov. 3, 2018, she should be registered in Guides (for girls 9-11 years old) for the 2018-19 Guiding year.  

Q8. My daughter's birth date is incorrect on the website - how can I change it?

A. If your daughter's birth date is appearing as one day earlier than it should be, you are experiencing a visual glitch with the website. Please check the birth date on another device and if it is correct, no action is required. If the date is incorrect on another device contact support@girlguides(dot)zendesk(dot)com to have it corrected.

Q9. I'm having trouble logging into thegirlguidestore.ca using my registration family account.

A. The online store is separate from our online registration website and you will need to create a different login.  For technical support, please contact store's customer service at 1-877-605-9339 or support@thegirlguidestore.ca.

Q10. I can't use the online system. How can I register my daughter/ward?

A. In rare circumstances, girls may need to be registered using a paper form. Download the Girl Registration form (A.5P   ) and submit it to your provincial office.

Q11. I have not heard from my daughter's/ward's Guider [leader] yet.

All of our Unit Guiders have been encouraged to be in touch with parents before meetings start up in the fall. Please stay tuned for a communication from them in late-August or September. If you have not found out your start date by mid-September, contact support@girlguides(dot)zendesk(dot)com or 1-800-565-8111 for assistance.

Waitlist Information

Q1. My daughter/ward's preferred group [unit] is full. Can I join a waitlist?

A. Yes, to join a waitlist login to your Family account and select “Join waitlist” from your daughter’s card or the group [unit] on the map. In addition to being on one waitlist, you can also register in a group [unit] that has space.

Q2. I received an email that a space is available for my waitlisted daughter/ward, what should I do now?

A. Login to your Family Account and select the option "Proceed to payment" then agree to the Terms and Conditions and process the payment. You must complete the registration within 3 business days of receiving the group [unit] space availability notification, otherwise your daughter/ward will lose the space.

Registration Fees, Payment and Refund

Q1. My credit card is not accepted, what should I do?

A. Online Registration accepts payment using credit card (Visa or MasterCard) or PayPal account. When entering Visa or MasterCard information, double check the following required details:

  • The credit card is valid and activated
  • The credit card number is entered without spaces, expiration date and the security code or pin number found at the back of the card have been entered correctly
  • The name/billing information matches that of the credit card

Q2. How can I get a copy of the receipt?

A. If you registered your daughter/ward online, please send an email with your daughter/ward's name and birth date to receipt(@)girlguides(dot)ca. If you paid your local Guiding office directly, please contact the same office at 1-800-565-8111 to request a copy of your receipt.

Q3. Is there a discount for registering my daughter/ward part-way through the Guiding year?

A. No, there is no discount for registering part-way through the year.

Q4. How can I request a refund?

A.  Please review the Refund Guidelines and contact your local Guiding office at 1-800-565-8111.

Help with Browser Settings

Under construction

  • Cookie ordering - for Unit Guiders with cookie orderer position.
  • Member Zone for Guiders - exclusive site for adult members only. Girl and Family accounts do not have access.
  • Online Store - shop here for Guiding uniforms and other supplies. The store is a separate website and Family account or Member Zone account will not work to login on this site.
23/06/2018 6:14:25 AM