Current Opportunities

Product Coordinator, Member Experience at National Office

Girl Guides of Canada–Guides du Canada (GGC) empowers every girl in Guiding to discover herself and be everything she wants to be.

Do you love to work at the intersection of technology, empowering programs and customer service?  Do you thrive as a problem-solver, technical product “know-it-all” and process optimizer? This is an exciting opportunity to help improve the experience of 95,000 women and girls across Canada because…

GGC is actively searching for a Product Coordinator.

The product:
GGC has recently built a new, interactive program platform where Members access evergreen, relevant and engaging activities for girls.  The platform is also interactive, providing instructional support, visual galleries, personal profile pages, as well as thousands of unit portals for groups to build and explore upcoming meetings, and track their progress towards badges and awards.  The platform was soft-launched in 2018 with 20,000 adult and 75,000 girl members. 

The role:
This position is an excellent early career role for an enthusiastic problem solver with diplomatic customer service skills.  In this role you will support GGC Members as they use this new technology tool on a regular basis and communicate new functionality to us that would improve their experience.  That means you’ll work directly with volunteers, parents and girls to ensure their needs are heard.  You will join development meetings to understand the cadence of new functionality deployments and manage the real-time online user chat available during workdays to support Members in real time.  You will represent the department at times during wider digital transformation initiatives and be trained in GGC’s digital systems. If you are a team player, a great communicator and have a desire to learn more about certain digital systems than this role is right for you!

  You will also:

  • Pull reports in real-time and measure platform KPIs to ensure the platform is functioning well
  • Coordinate the uploading of new digital content from MS Word, as well as photos, pdfs and links to online content (ie. videos from GGC’s YouTube channel)
  • Join and contribute to our external digital partner meetings while representing the needs of Members and staff
  • Pull offline versions of the content database and distribute to Members without internet access
  • Collect and prioritize Member and internal stakeholder functionality requests with the
  • Identify and report bugs to our development partner, test solutions, and manage Member messaging regarding resolutions and expectations
  • Oversee the process of content translation from English to French with our translation partners
  • Manage our online ticketing system, including supporting members with registration, issues and connecting them with the supports they require
  • Support staff and volunteers with their training and access as they leverage the platform to meet their objectives
  • Oversee the communications needs for the platform both for internal and external stakeholders
  • Work as an integrated team member of the Member Experience team, serving organizational needs as required

You should apply if you have:

  • A post-secondary degree in a related field
  • At least 2 years’ experience working with online or technical products and supporting users
  • An appreciation and openness for feedback with a willingness to learn
  • Proven experience managing competing priorities and coordinating timelines and projects
  • The ability to work independently
  • Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking and attention to detail
  • A self-starter attitude; highly self-motivated, with a fast-paced working style
  • Experience with Drupal, or other CMS software to show technical competence and exposure

Assets:

  • French language skills, knowledge of/experience with Guiding, experience with ZohoDesk and JIRA

Does this sound like you? Then apply today!

This position will be posted until filled and interviews will be conducted on a rolling basis.

Leisa McKenzie – Manager, People & Culture
Girl Guides of Canada – Guides du Canada
50 Merton Street, Toronto, Ontario M4S 1A3      
E-mail HR@girlguides.ca

Girl Guides of Canada-Guides du Canada (GGC) recognizes and values the richness of human diversity in its many forms, and therefore strives to ensure environments where girls and women from all walks of life, identities, and lived experiences feel a sense of belonging and can participate fully. 
Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture.
We thank all candidates for their interest. Only those selected for an interview will be contacted.

Contracts Specialist - one-year contract position

Girl Guides of Canada–Guides du Canada (GGC) empowers every girl in Guiding to discover herself
and be everything she wants to be. In Guiding, girls from 5-17 meet with girls their own age in a safe, 
inclusive space to explore what matters to them. GGC is where girls take the lead, put their ideas into action and jump into awesome activities – all with the support of volunteer Guiders who are committed to positively impacting their lives. We strive to ensure that girls and women from all walks of life, identities and lived experiences feel a sense of belonging and can fully participate.

GGC is actively searching for an outstanding Contracts Specialist.
This is a full-time one-year contract position starting as soon as possible, with the possibility of an extension thereafter. Flexible (partial remote) work arrangements will be considered.

Reporting to GGC’s In-House Legal Counsel, the Contracts Specialist will be responsible for leading in the design and implementation of a centralized contract management system that streamlines disparate ways of work and minimizes risk to the organization. This role will also involve some substantive review, drafting, and negotiation of contracts and assisting with contract templates and acceptable standard clauses.
This role will include, but is not limited to:

  • Working with various internal and external stakeholders to learn the organization’s needs to lead the design and implementation of an end-to-end centralized contract management system (from initial contract creation to filing and maintaining the completed contracts).
  • Researching the build and/or adaptation of a technological solution to house the centralized management of GGC contracts.
  • Building processes, workflows, best practices, guidelines and templates to streamline the handling of contracts.
  • Reviewing and analyzing common GGC contracts and contract terms related to a variety of member, vendor, trade, commercial, financial, property and operational matters to integrate into the technological solution and drafting contracts and contract provisions, as needed.
  • Assisting Legal Counsel with contract templates, online booking system management, and handling the initial volume of contracts in collaboration with relevant stakeholders.
  • Ensuring that GGC's departments and stakeholders are properly informed of the contract management changes though consultation and communication.
  • Providing legal support with respect to complex transactions including contract negotiation, interpretation, attending and leading meetings, drafting and responding to key communications, issue resolution and dispute management.
  • Advising GGC on legal trends and developing areas of law.

You are the model candidate if you are licensed to practice law in at least one Canadian jurisdiction-member in good standing; have at least 3 years of experience as a lawyer in a law firm or in-house, with expertise in contract law and a strong understanding of contracts legal principles and experience with contractual agreements; you are tech savvy with experience in tech solutions for contract procurement and management; you have knowledge of the principles and methodology for a process-orientated, integrated approach to procuring, producing, and delivering contracts to a large organization; you possess the ability to work in an organized, efficient manner in a fast-paced environment and work well with minimal supervision and as part of a team; you have superior communication, customer service and problem solving skills and the ability to establish and maintain collaborative, credible and trusting relationships and partnership with individuals across the organization; you possess a high level of personal integrity, respect for confidentiality and the ability to exercise sound judgement; you are detail- oriented, capable of handling heavy, multi-layered organization, and be responsive to tight turn around schedules.

Previous working experience in a not-for-profit environment is an asset, but not required.

Does this sound like you? Then apply today.
*We will be reviewing applicants and interviewing on a rolling basis until this position is filled.

Submit a cover letter and resume (as one file) to:

Leisa McKenzie – Manager, People & Culture
Girl Guides of Canada – Guides du Canada
50 Merton Street, Toronto, Ontario M4S 1A3     
E-mail HR@girlguides.ca

Submissions without a cover letter will not be considered.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

HR Business Partner

Girl Guides of Canada–Guides du Canada (GGC) empowers every girl in Guiding to discover herself
and be everything she wants to be. In Guiding, girls from 5-17 meet with girls their own age in a safe, 
inclusive space to explore what matters to them. GGC is where girls take the lead, put their ideas into action and jump into awesome activities – all with the support of volunteer Guiders who are committed to positively impacting their lives. We strive to ensure that girls and women from all walks of life, identities and lived experiences feel a sense of belonging and can fully participate.

Do you enjoy using your subject matter expertise to support people leaders and staff in areas of talent acquisition, on-boarding and orientation, employee relations, performance & talent management, succession planning, benefits and compensation and career transition? Are you motivated by the opportunity to contribute to a growing culture of trust and respect? If the answer is yes, then we are looking for you to join our People & Culture team.

GGC is actively searching for an outstanding HR Business Partner (internally called Employee Experience Business Partner).

The HR Business Partner is an employee champion and change agent who assesses and anticipates all people-related needs for assigned client portfolios to enable employees to achieve GGC’s mission and strategic priorities, while delivering the service commitment to Wow the girl, Make it easy and Ensure safe space.

This role will include, but is not limited to strategically supporting and leading people leaders through the employee experience by providing day to day leadership, support and coaching to people leader on HR matters, creating people plans (restructures, workforce planning, talent mapping and succession planning) for respective portfolios and functional areas, providing recommendations and implementing programs which cultivate a positive and engaged workforce, building trusting and respectful relationships with stakeholders and team members, and more.

The model candidate will have educational credential (post-secondary) and 5+ years’ of successful, results oriented experience as an HR Business Partner in an environment experiencing significant change, proven ability to apply relevant policies, guidelines and legislation with knowledge of employment related legislation (e.g., ESA, Human Rights, AODA, OHSA), superior communication, customer service and problem solving skills, the ability to establish and maintain collaborative, credible and trusting relationships and partnership with individuals across the organization, a high level of personal integrity, respect for confidentiality and the ability to exercise sound judgement, the commitment to continual improvement of self and processes, and the desire to contribute effectively to a growing team as well as work successfully independently, proficiency with MS Office (Office 365), and thrives in an environment of change.

Previous working experience in a not-for-profit environment is an asset, but not required.

Does this sound like you? Then apply today.

*We will be reviewing applicants and interviewing on a rolling basis until this position is filled.

Submit a cover letter and resume (as one file) to:

Leisa McKenzie – Manager, People & Culture
Girl Guides of Canada – Guides du Canada
50 Merton Street, Toronto, Ontario M4S 1A3     
E-mail HR@girlguides.ca

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture.
We thank all candidates for their interest. Only those selected for an interview will be contacted.